Amaris Hotel Serpong Tangerang

Explore Amaris Hotel Serpong Tangerang
8.3
Very Good
From 4,089 reviews
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Cleanliness

8.3

Room Comfort

8.2

Meal

8.1

Location

8.4

Service and Facilites

8.3

People often mention about Amaris Hotel Serpong Tangerang
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Ambiance (38)
Staff Friendliness (37)
Accessibility (36)
Bedroom (36)
Variety (30)
Distance to City Center (29)
Bathroom (28)
Room Space (27)
Taste (27)
Check-in/out Time (26)
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Traveler Reviews Amaris Hotel Serpong Tangerang

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40
Customer reviews
T***o
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9.4
/10
Reviewed 6 day(s) ago
Strategic location, good breakfast but little noise from the room in front of the road.
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Accommodation's Reply
30 Apr 2026
Dear guests Warm greetings from Amaris Hotel Serpong Thank you for your review. We're glad you enjoyed our strategic location and breakfast. We would also appreciate your feedback regarding noise from rooms facing the street. We apologize for the inconvenience and will use your comments to improve the comfort of our guests. We hope to welcome you back for an even better stay. Sincerely Hotel Manager
f***y
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5.0
/10
Reviewed 1 week(s) ago
The room was noisy with vehicle noise, couldn't sleep.
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Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Amaris Serpong Hotel would like to inform you that we apologize for the inconvenience caused by the noise from vehicles outside your room, which disturbed your rest. We are deeply sorry that your stay did not meet your expectations. Thank you for writing this review, and we hope to provide you with a better experience on your next stay. Sincerely, Hotel Manager
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Verified Traveler
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10.0
/10
Reviewed 2 week(s) ago
Friendly hotel staff, good service and clean hotel rooms
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1 people find it helpful
Accommodation's Reply
25 Apr 2026
Dear Valued Guest, Amaris Serpong Hotel extends its warmest greetings and thanks you for your positive review. We are delighted that you were satisfied with the friendliness of our staff, the service, and the cleanliness of our rooms. We hope to welcome you back to Amaris Serpong Hotel again. Sincerely, The Hotel Manager
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Anisah N. C.
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Leisure
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7.2
/10
Reviewed 2 week(s) ago
Maybe it could be checked again, like the TV remote, because suddenly the remote can't be used at night, even though it can still be used during the day, and the door lock also doesn't work, hopefully it can be repaired soon for the good of the hotel in the future.
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Accommodation's Reply
25 Apr 2026
Dear Mr./Ms. Anith N.C., This is a general announcement from Amaris Serpong Hotel. Thank you for your review. We apologize for any inconvenience, particularly regarding the TV remote and door lock in your room. Your feedback is very important to us, and we will contact the relevant team immediately to make improvements for future stays. We hope to provide you with a better experience on your next stay. Sincerely, Hotel Manager
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H***y
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8.7
/10
Reviewed 3 week(s) ago
Quite satisfactory, only the room is not very clean.
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Accommodation's Reply
21 Apr 2026
Dear Valued Guest, Amaris Serpong Hotel would like to inform you that we thank you for your review. We are pleased to hear that your overall stay was satisfactory. However, we apologize that the cleanliness of your room did not meet your expectations. This is an issue we take very seriously, and we will contact our team immediately. We are committed to providing the utmost comfort to all our guests. We hope to welcome you back again in the future for an even better experience. Sincerely, The Hotel Manager
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S***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Friendly staff, good view, good breakfast
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Accommodation's Reply
21 Apr 2026
Dear Valued Guest, Amaris Serpong Hotel would like to express our gratitude for your positive review. We are delighted to hear that you enjoyed the friendliness of our staff, the view, and our breakfast. This motivates us to continue providing the best possible service to all our guests. We hope to welcome you back again for an even more memorable stay. Sincerely, The Hotel Manager
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Rian K.
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8.5
/10
Reviewed 3 week(s) ago
The service is friendly.. The room is also nice
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Accommodation's Reply
21 Apr 2026
Dear Sir/Madam, This is a message of our sincere respect from Amaris Serpong Hotel. We thank you for the opportunity to welcome and serve you during your stay. We are honored to receive your positive feedback regarding our services. We sincerely hope to welcome you back to Amaris Serpong Hotel again for even better service. Sincerely, The Hotel Manager
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Perdhana S. R.
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Business
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8.7
/10
Reviewed 4 week(s) ago
Check-in was smooth, the facilities were as per the information in the app, but for my second stay, the room cleaning took quite a while, from 7am, I just left, and it was only done at 4pm, due to the large number of guests, there were 40 rooms to be cleaned. Perhaps this could be anticipated by having additional temporary staff, as having many guests is not a reason to take longer to prepare the room, instead, the large number of guests should be a source of pride that Amaris Serpong is a favorite place to stay.
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Accommodation's Reply
21 Apr 2026
Dear Mr./Ms. Perdhana S, R., Greetings from Amaris Serpong Hotel. Thank you for your review. We are delighted to hear that the check-in process was smooth and that the amenities we provided met your expectations. However, we apologize for the inconvenience you experienced regarding the delayed room cleaning. Your feedback is very important to us. We understand that the cleaning time was not as expected and is a concern for our team. Given our high occupancy rate, this should not compromise the quality of our service. We will use this information to improve our evaluation process and ensure we continue to provide the best possible service. We hope to welcome you back in the future with an even better stay experience. Sincerely, Hotel Manager
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E***e
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Transit
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8.5
/10
Reviewed 4 week(s) ago
The hotel is clean. The staff is friendly. The rooms are clean and comfortable. The food is decent.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Amaris Serpong Hotel would like to express our gratitude for your positive review. We are delighted to hear that you were impressed with the cleanliness of the hotel and the friendliness of our staff. We sincerely hope to welcome you back again in the future. Sincerely, The Hotel Manager
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i***a
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Staycation
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6.9
/10
Reviewed 6 week(s) ago
Staff are friendly and helpful, overall 👍
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Warm greetings from Amaris Serpong Hotel. Thank you for your positive review. We are delighted to hear that our staff provided friendly and helpful service. We hope to welcome you back again in the future. Sincerely, The Hotel Manager
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Irma K. D.
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Leisure
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10.0
/10
Reviewed 9 week(s) ago
The hotel staff is very friendly. The location is strategic, close to the WTC mall.
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Accommodation's Reply
01 Mar 2026
Dear Ms. Irma D., A brief message from Amaris Serpong Hotel: Thank you for your positive review. We are delighted to hear that you were comfortable with the friendly service of our staff and the hotel's location near the WTC shopping mall. We hope to welcome you back for your next stay. Sincerely, The Hotel Manager
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Verified Traveler
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10.0
/10
Reviewed 9 week(s) ago
Nice hotel with economical price.. Awesome
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Accommodation's Reply
26 Feb 2026
Dear Gentlemen/Ladies, Amaris Serpong Hotel would like to express our sincere gratitude for your positive review of Amaris Serpong Hotel. We are delighted to hear that you enjoyed your stay, which was reasonably priced and comfortable. Your review is an encouragement to our team to continue providing the best service to all our guests. We hope to welcome you back to Amaris Serpong Hotel again. Sincerely, The Hotel Manager
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Verified Traveler
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10.0
/10
Reviewed 9 week(s) ago
Nice hotel with economical price.. Awesome
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Accommodation's Reply
26 Feb 2026
Dear Gentlemen/Ladies, Amaris Serpong Hotel would like to express our sincere gratitude for your positive review of Amaris Serpong Hotel. We are delighted to hear that you enjoyed your stay, which was reasonably priced and comfortable. Your review is an encouragement to our team to continue providing the best service to all our guests. We hope to welcome you back to Amaris Serpong Hotel again. Sincerely, The Hotel Manager
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Verified Traveler
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10.0
/10
Reviewed 9 week(s) ago
Nice hotel with economical price.. Awesome
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Accommodation's Reply
26 Feb 2026
Dear Gentlemen/Ladies, Amaris Serpong Hotel would like to express our sincere gratitude for your positive review of Amaris Serpong Hotel. We are delighted to hear that you enjoyed your stay, which was reasonably priced and comfortable. Your review is an encouragement to our team to continue providing the best service to all our guests. We hope to welcome you back to Amaris Serpong Hotel again. Sincerely, The Hotel Manager
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R***k
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Satisfied with the service, the food is quite good.
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Accommodation's Reply
24 Feb 2026
Dear Valued Guest, It is with great pleasure that we, Amaris Serpong Hotel, extend our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive your compliments on our service and cuisine. We hope to welcome you back again and thank you for choosing Amaris Serpong Hotel as your accommodation. Sincerely, The Hotel Manager
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W***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Strategic location, easy to find, friendly staff and easy check-in process, clean rooms, delicious breakfast menu, recommended hotel.
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Accommodation's Reply
26 Feb 2026
Dear Valued Guest, Thank you for your wonderful review of Amaris Serpong Hotel. We are delighted to hear that you enjoyed our excellent location, friendly staff, easy check-in, clean rooms, and breakfast. Your feedback is very important to us and encourages our entire team to continue striving to provide the best service. We hope to welcome you back again in the future. Sincerely, The Hotel Manager
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R***u
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
A great place to stop and rest while visiting the Serpong area, South Tangerang. The location is strategic. Clean rooms, friendly and helpful staff. Check-in and check-out are quick. Breakfast is varied and quite tasty.
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+2
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Accommodation's Reply
26 Feb 2026
Dear Valued Guest, Thank you for choosing Amaris Hotel Serpong as your accommodation during your trip to Serpong, South Tangeyrang Province. We are delighted to hear that you enjoyed our excellent location, clean rooms, and friendly and helpful staff. Your feedback encourages us to continue striving to maintain the quality of our service. We hope to welcome you back soon. Sincerely, The Hotel Manager
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R***d
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8.5
/10
Reviewed 12 week(s) ago
Quite adequate, but has many shortcomings
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Accommodation's Reply
13 Feb 2026
Dear Valued Guest, Amaris Serpong Hotel is pleased to inform you that we appreciate the opportunity to welcome and serve you during your stay. We are honored to receive this positive review and apologize for any shortcomings. We sincerely hope to welcome you again at Amaris Serpong Hotel. Sincerely, The Hotel Manager
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M***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
Staying at Aria Hotel Serpong was my family and I's first time, but thank God, the location is strategic because it is on the main road so it is easy to go everywhere.
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Accommodation's Reply
04 Feb 2026
Dear Valued Guest, Warm greetings from Amaris Serpong Hotel. Thank you for sharing your positive experience with us. We appreciate your feedback and hope to continue providing you with the best possible service. We look forward to welcoming you back to our hotel again. Until then, please stay healthy. Sincerely, The Hotel Manager
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M***d
icon-Business
Business
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9.7
/10
Reviewed 13 week(s) ago
The location is quite strategic and easy to get everywhere
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1 people find it helpful
Accommodation's Reply
04 Feb 2026
Dear Valued Guest, Warm greetings from Amaris Serpong Hotel. Thank you for sharing your positive experience with us. We appreciate your feedback and are committed to providing you with the best possible service. We look forward to welcoming you back to our hotel again. Until then, please stay healthy and safe. Sincerely, The Hotel Manager
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Number of reviews per page
20
40