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Atrium Premiere Hotel Cilacap

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Overall Ratings & Reviews Atrium Premiere Hotel Cilacap

Traveloka (2,053)

Other sources (22)

8.8

Very Good

From 2,053 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.9

Service and Facilites

8.7

People often mention about Atrium Premiere Hotel Cilacap

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Distance to City Center (38)

Accessibility (34)

Bedroom (34)

Staff Friendliness (33)

Hotel Area (32)

Ambiance (31)

Bathroom (31)

Surroundings (30)

Room Space (27)

Taste (27)

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Traveler Reviews Atrium Premiere Hotel Cilacap

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Customer reviews

W***t

Staycation

6.8

/10

Reviewed 4 day(s) ago

On New Year's Eve, the music could be heard all the way to the second floor. I booked 3 weeks before the big day to get the top room, but when I got there, it was a dud. During breakfast, there was a chicken butcher who didn't seem to like me. Maybe it was just my feeling, but why was there such favoritism? Did the lady next to me offer me a room? Was it because I looked like a maid? I was just wearing a house dress and it was appropriate..? Other than that, everything was fine. Sorry for the long story, but honestly, it was my first time staying at a hotel with my family. We're from the village, so we had to use it, but I paid for it.

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d***i

Leisure

8.5

/10

Reviewed 2 week(s) ago

My second stay at the Atrium Premiere Cilacap Hotel. The rooms are comfortable and clean, the staff is friendly, and the food is delicious. Perhaps two guest keys could be provided, as the elevator requires a card tap. It's quite a hassle going down and there are still people waiting in the room. The smoking area near the pool needs to be reviewed, as there are many children swimming and people smoking casually nearby.

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Verified Traveler

Leisure

10.0

/10

Reviewed 2 week(s) ago

Overall, it was excellent. The service was exceptionally satisfying. Highly recommended for anyone visiting Cilacap.

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U***T

Leisure

9.4

/10

Reviewed 2 week(s) ago

The location is easily accessible, the staff are friendly. Easy check-in/out, and the facilities are good. Security is good, and the valet parking attendants are very friendly and helpful. Thank you.

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S***o

Leisure

10.0

/10

Reviewed 2 week(s) ago

Staff ok, hotel ok, everything ok, access ok.

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L***a

Leisure

10.0

/10

Reviewed 3 week(s) ago

We're love being here for 3 night... The room is clean n smells good,the staffs are also kind esp for room cleaning 👍🏻👍🏻 for the breakfast was delicious and had a lot of variation to choose.... The hotel was peaceful and calm but sometimes we're heard a little bit noisy sound from the around of our room I thought because our room in the corner... The whole thing was ok n think we'll going back to stay here if we are coming to Cilacap... Thank you Atrium Premiere Hotel🙏🏻

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Anandytya

Staycation

10.0

/10

Reviewed 5 week(s) ago

One of the recommended hotels if you are in Cilacap...

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f***l

9.3

/10

Reviewed 6 week(s) ago

A hotel in the city center close to restaurants (PH and McD). The room was spacious, comfortable, and clean...but the AC dripped water in the morning when I checked out.

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Accommodation's Reply

09 Dec 2025

Dear Valued Guest, Warmest regards, Atrium Premier Hotel Jilacap Thank you for writing a review about your stay experience at Atrium Premier Hotel Jilacap. We apologize for the inconvenience caused during your stay. We will address the issue and provide the best solution for you as soon as possible. Thank you again for your valuable review and we apologize for the inconvenience. We look forward to welcoming you back again for your next event at Atrium Premier Hotel Jilacap. Sincerely, Management

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A***i

Staycation

8.5

/10

Reviewed 7 week(s) ago

Complete facilities even though it is small

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Accommodation's Reply

09 Dec 2025

Dear Valued Guest, Atrium Premier Hotel Chilacap would like to express our sincere appreciation for your kind words regarding your stay experience at Atrium Premier Hotel Chilacap. We are very pleased that you were satisfied with our products, services and facilities provided. We are honored that you are satisfied with our services and facilities and we will continue to improve and evaluate your feedback. We will take your feedback to improve our service and spirit of the hotel. Thank you once again for your valuable compliments. We look forward to welcoming you back to Atrium Premier Hotel Chilacap soon. Best regards, Management

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L***k

10.0

/10

Reviewed 10 week(s) ago

impressive, excellent service.

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Accommodation's Reply

09 Dec 2025

Dear Valued Guest, Atrium Premier Hotel Chilacap would like to sincerely thank you for your kind comments regarding your stay experience at Atrium Premier Hotel Chilacap. We are very pleased that you were satisfied with our products, services and facilities. We are honored that you have satisfied our guests with our facilities and services and we will continue to maintain and evaluate these facilities. We will pass on your comments to the management and all staff to work together to improve our service and spirit of the hotel. Thank you once again for your valuable comments and we look forward to welcoming you back to Atrium Premier Hotel Chilacap in the near future. Best regards, Management

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A***y

Staycation

10.0

/10

Reviewed 12 week(s) ago

All the staff and employees are friendly and very helpful. The parking area could be enlarged because when it's full, you have to leave it at the security post. But everyone is friendly.

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Accommodation's Reply

09 Nov 2025

Dear Guests of Atrium Premier Chillacap Hotel, We sincerely greet you. Thank you for your valuable feedback regarding your experience at Atrium Premier Chillacap Hotel. We are delighted to hear that you were satisfied with our products, services, and facilities. We are honored to have satisfied you with all our facilities and services, and we will record and evaluate your valuable feedback daily. Your feedback will be shared with the hotel management and all staff to further improve our hospitality and service. Once again, we sincerely appreciate your valuable feedback, and we look forward to welcoming you back to Atrium Premier Chillacap Hotel. Sincerely, Management.

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R***a

8.5

/10

Reviewed 12 week(s) ago

The service is friendly, the food is delicious… The location is close to street food and in the city center.

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Accommodation's Reply

09 Nov 2025

Dear Valued Guest, Atrium Premier Hotel Chilacap would like to express our sincere appreciation for your kind words regarding your stay experience at Atrium Premier Hotel Chilacap. We are very pleased that you were satisfied with our products, services and facilities. We are honored that you are satisfied with our facilities and services and we will continue to improve and evaluate your feedback on a daily basis. We will pass your feedback to the management and all staffs so that they can improve our services and services even further. Thank you once again for your valuable compliment and we do hope to welcome you back to Atrium Premier Hotel Chilacap in the future. Sincerely, Management

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Ade S.

Business

10.0

/10

Reviewed 15 week(s) ago

Okay, the place is great, bro, great for resting.

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1 people find it helpful

Accommodation's Reply

09 Nov 2025

Dear Valued Guest, Atrium Premier Hotel Chilacap would like to express our sincere appreciation for your kind words regarding your stay experience at Atrium Premier Hotel Chilacap. We are very pleased that you were satisfied with our products, services and facilities. We are honored that you are satisfied with our services and facilities and we will continue to improve and evaluate your feedback. We will take your feedback into account to further improve our service and spirit of the hotel. Thank you once again for your valuable compliment and we look forward to welcoming you back to Atrium Premier Hotel Chilacap in the future. Best regards, Management

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Verified Traveler

Business

9.7

/10

Reviewed 16 week(s) ago

The hotel staff is friendly, it's just a shame that at night... Lobby smoking area

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Accommodation's Reply

09 Nov 2025

Dear Guest, Atrium Premier Chilacap Hotel would like to sincerely thank you for your feedback regarding your stay experience at Atrium Premier Chilacap Hotel. We are very pleased that you were satisfied with our products, services and facilities. We are honored that you are satisfied with our facilities and services and we will continue to maintain and evaluate them on a daily basis. We will pass on your feedback to the management and all staff to jointly improve our service and spirit of the hotel. We apologize for the inconvenience caused during your stay at Atrium Premier Chilacap Hotel. We will address the issue and provide the best solution to you as soon as possible. Thank you again for your valuable feedback. We sincerely hope to welcome you back to Atrium Premier Chilacap Hotel in the near future. Sincerely, Management

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taufik r.

10.0

/10

Reviewed 17 week(s) ago

Room 123, the wifi signal for the TV is intermittent, I watch TV and it buffers

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Accommodation's Reply

09 Nov 2025

Hello from Atrium Premier Cilacap, Thank you for sharing your experience at Atrium Premier Cilacap. We apologize for any inconvenience you may have experienced during your stay. We will respond as soon as possible and try to resolve the issue. We sincerely appreciate your valuable feedback and apologize for any inconvenience you may have experienced. We look forward to welcoming you back to Atrium Premier Cilacap next time. Best regards, Hotel Management

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Achmadi A. H.

10.0

/10

Reviewed 17 week(s) ago

Strategic location close to the city center, spacious rooms, varied breakfast, good service, the downside is the limited car parking.

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Accommodation's Reply

09 Nov 2025

Dear Atrium Premier Hotel Jilacap, Thank you for your valuable feedback regarding your stay at Atrium Premier Hotel Jilacap. We are very glad that you were satisfied with our products, services and facilities. We are very glad that you were satisfied with our hotel. We will record, evaluate and appreciate your valuable feedback on a daily basis. We will share your feedback with the management and all staff of the hotel to ensure that we continuously improve our services and hospitality. Thank you again and we look forward to welcoming you back to Atrium Premier Hotel Jilacap. Best regards, Hotel Management

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M***d

8.8

/10

Reviewed 17 week(s) ago

Friendly hotel staff, good service, strategic location.

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Accommodation's Reply

09 Nov 2025

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S***o

Staycation

10.0

/10

Reviewed 19 week(s) ago

All friendly standards from the front office and others

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Accommodation's Reply

23 Sep 2025

Dear Guest, Warm greetings from Hotel Atrium Premiere Cilacap. Thank you for your review of your experience at Atrium Premiere Hotel Cilacap. We are very pleased to know that you enjoyed our products, services, and facilities. It is also an honor that we can satisfy our guests with all the facilities and services we have, and we will continue to maintain and evaluate them daily. We will share your review with all hotel management and our employees so that they can continue to improve our hotel's spirit and service to our guests. Once again, we thank you for your valuable review, and we look forward to welcoming you back at the Atrium Premiere Hotel Cilacap again. Best regards, Management

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Susan

Staycation

10.0

/10

Reviewed 23 week(s) ago

Complete facilities & fragrant rooms, very fast service 😍🥰

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Accommodation's Reply

23 Sep 2025

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j***e

8.2

/10

Reviewed 28 week(s) ago

The staff is friendly, but unfortunately, there's very little parking, and the rooms aren't soundproof, so you can still hear music from outside. Overall, I really like the location, the price is okay, the food is delicious, and it's centrally located.

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Accommodation's Reply

29 Jul 2025

Dear Guest, Warm greetings from Hotel Atrium Premiere Cilacap. Thank you for your review of your experience at Atrium Premiere Hotel Cilacap. We are very pleased to know that you enjoyed the products, services, and facilities we provide. It is also an honor that we can satisfy our guests with all the facilities and services we have, and we will continue to maintain and evaluate them every day. We will convey your review to all hotel management and our employees so that they can continue to improve our hotel's enthusiasm and service to our guests. Once again, we thank you for your valuable review, we look forward to welcoming you back at the Atrium Premiere Hotel Cilacap on the next occasion. Best regards, Management.

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