A

Anang

9.7

/10

Reviewed 4 day(s) ago

Good, friendly service and clean.

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Accommodation's Reply

23 Apr 2026

Dear Valued Guest, Thank you very much for your feedback and evaluation of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and suggestions are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotel in Surabaya, South Surabaya hotel, hotel near Polda Jatim, hotel near Royal Plaza, hotel near dbl arena, hotel near Graha Pena, hotel near Jatim Expo) We sincerely hope to welcome you again. Sincerely, Eka Wahyuningsih, Hotel Manager

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FN

Fatik N.

Business

10.0

/10

Reviewed 7 day(s) ago

The hotel environment is very pleasant

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Accommodation's Reply

23 Apr 2026

Dear Valued Guest, Thank you very much for your feedback and review of Hersia Boutique Hotel Surabaya, part of the ASANA Hotels group. Your satisfaction and feedback are of utmost importance to us. To ensure your utmost comfort, we will forward these comments to the relevant department for further consideration. (Related keywords: Budget hotels in Surabaya, Hotels in South Surabaya, Hotels near Polda Jatim, Hotels near Royal Plaza, Hotels near DBL Arena, Hotels near Graha Pena, Hotels near Jatim Expo) We look forward to welcoming you back to our hotel again. Sincerely, Eka Wahyunningsih - Hotel Manager

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r***a

10.0

/10

Reviewed 5 week(s) ago

Friendly hotel staff, smooth Wi-Fi, clean, comfortable, quiet, fast process, secure online booking

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Accommodation's Reply

26 Mar 2026

Dear Valued Guest, Thank you very much for your feedback and evaluation of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and suggestions are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotel in Surabaya, South Surabaya hotel, hotel near Polda Jatim, hotel near Royal Plaza, hotel near dbl arena, hotel near Graha Pena, hotel near Jatim Expo) We sincerely hope to welcome you again. Sincerely, Eka Wahyuningsih, Hotel Manager

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sn

syaiful n.

Staycation

8.8

/10

Reviewed 5 week(s) ago

There are lots of food stalls around the hotel, the staff are friendly, but it's a shame the hotel room is small.

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Accommodation's Reply

27 Mar 2026

Dear Ms. Syaiful N., Thank you very much for your feedback and rating of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and feedback are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotels in Surabaya, South Surabaya hotels, hotels near Polda Jatim, hotels near Royal Plaza, hotels near dbl arena, hotels near Graha Pena, hotels near Jatim Expo). We sincerely hope to welcome you again. Sincerely, Eka Wahyuningsih, Hotel Manager

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N***i

Transit

9.4

/10

Reviewed 5 week(s) ago

For a room with a capacity of two people, only one toothbrush and two small bottles of mineral water are provided. The hot water has to wait a very long time to turn on. The description says city view but it turns out only the walls of residents' houses can be seen. Otherwise, it's good. Welcomed and served well, the room is comfortable, clean and fragrant, the hotel atmosphere is also comfortable, the AC is cold, the Wi-Fi works well, the toilet is clean.

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1 people find it helpful

Accommodation's Reply

27 Mar 2026

Dear Valued Guest, Thank you very much for your feedback and evaluation of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and suggestions are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotel in Surabaya, South Surabaya hotel, hotel near Polda Jatim, hotel near Royal Plaza, hotel near dbl arena, hotel near Graha Pena, hotel near Jatim Expo) We sincerely hope to welcome you again. Sincerely, Eka Wahyuningsih, Hotel Manager

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P***T

8.5

/10

Reviewed 5 week(s) ago

Stayed here for a client meeting. It was pretty decent and well worth the price.

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1 people find it helpful

Accommodation's Reply

20 Mar 2026

Dear Valued Guest, Thank you very much for your feedback and evaluation of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and suggestions are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotel in Surabaya, South Surabaya hotel, hotel near Polda Jatim, hotel near Royal Plaza, hotel near dbl arena, hotel near Graha Pena, hotel near Jatim Expo) We sincerely hope to welcome you again. Sincerely, Eka Wahyuningsih, Hotel Manager

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j***n

Business

10.0

/10

Reviewed 5 week(s) ago

All the hotel staff are friendly. Recommended

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1 people find it helpful

Accommodation's Reply

19 Mar 2026

Dear Valued Guest, Thank you very much for your feedback and evaluation of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and suggestions are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotel in Surabaya, South Surabaya hotel, hotel near Polda Jatim, hotel near Royal Plaza, hotel near dbl arena, hotel near Graha Pena, hotel near Jatim Expo) We sincerely hope to welcome you again. Sincerely, Eka Wahyuningsih, Hotel Manager

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A***a

Transit

9.7

/10

Reviewed 7 week(s) ago

The first impression I got when I first checked in was the friendliness of the staff, the staff were very responsive and helpful, the room was quite comfortable and quiet.

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Accommodation's Reply

19 Mar 2026

Dear Valued Guest, Thank you very much for your feedback and evaluation of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and suggestions are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotel in Surabaya, South Surabaya hotel, hotel near Polda Jatim, hotel near Royal Plaza, hotel near dbl arena, hotel near Graha Pena, hotel near Jatim Expo) We sincerely hope to welcome you again. Sincerely, Eka Wahyuningsih, Hotel Manager

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MH

Muh H. H.

Business

8.5

/10

Reviewed 8 week(s) ago

Friendly staff Tajil is provided for those who are fasting in the form of dates and mineral water.

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Accommodation's Reply

03 Mar 2026

Dear Valued Guest, Thank you for your feedback and review of Hersia Boutique Hotel Surabaya, part of the ASANA Hotels group. Your satisfaction and suggestions are of utmost importance to us. To ensure your utmost comfort, we will forward these comments to the relevant department for further consideration. (Related keywords: Budget hotels in Surabaya, Hotels in South Surabaya, Hotels near Polda Jatim, Hotels near Royal Plaza, Hotels near DBL Arena, Hotels near Graha Pena, Hotels near Jatim Expo) We look forward to welcoming you back to our hotel again. Sincerely, Eka Wahyunningsih - Hotel Manager

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O***a

6.5

/10

Reviewed 8 week(s) ago

Early check-in was possible, but breakfast was limited and cold, the room was poorly lit, and the key was jammed, but it was finally unlocked. The checkout process took a very long time.

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Accommodation's Reply

27 Feb 2026

Dear Valued Guest, Thank you very much for your feedback and evaluation of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and suggestions are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotel in Surabaya, South Surabaya hotel, hotel near Polda Jatim, hotel near Royal Plaza, hotel near dbl arena, hotel near Graha Pena, hotel near Jatim Expo). We sincerely hope to welcome you again. Sincerely, Eka Wahyuningsih, Hotel Manager

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Verified Traveler

9.4

/10

Reviewed 9 week(s) ago

Good hotel for business occasion

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Accommodation's Reply

27 Feb 2026

Dear Valued Guest, Thank you very much for your feedback and evaluation of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and suggestions are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotel in Surabaya, South Surabaya hotel, hotel near Polda Jatim, hotel near Royal Plaza, hotel near dbl arena, hotel near Graha Pena, hotel near Jatim Expo). We sincerely hope to welcome you again. Sincerely, Eka Wahyuningsih, Hotel Manager

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A***u

Staycation

9.7

/10

Reviewed 10 week(s) ago

The hotel staff was friendly and told me how to get hot water.

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1 people find it helpful

Accommodation's Reply

23 Feb 2026

Dear Valued Guest, Thank you very much for your feedback and evaluation of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and suggestions are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotel in Surabaya, South Surabaya hotel, hotel near Polda Jatim, hotel near Royal Plaza, hotel near dbl arena, hotel near Graha Pena, hotel near Jatim Expo) We sincerely hope to welcome you again. Sincerely, Eka Wahyuningsih, Hotel Manager

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R***i

8.8

/10

Reviewed 10 week(s) ago

Friendly service, valet is also available, the best in short

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Accommodation's Reply

17 Feb 2026

Dear Valued Guest, Thank you very much for your feedback and evaluation of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and suggestions are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotel in Surabaya, South Surabaya hotel, hotel near Polda Jatim, hotel near Royal Plaza, hotel near dbl arena, hotel near Graha Pena, hotel near Jatim Expo) We sincerely hope to welcome you again. Sincerely, Eka Wahyuningsih, Hotel Manager

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M***M

10.0

/10

Reviewed 11 week(s) ago

friendly hotel staff and clean rooms

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Accommodation's Reply

11 Feb 2026

Dear Valued Guest, Thank you very much for your feedback and review of Hersia Boutique Hotel Surabaya, part of the ASANA Hotels group. Your satisfaction and feedback are of utmost importance to us. To ensure your utmost comfort, we will forward these comments to the relevant department for further consideration. (Related keywords: Budget hotels in Surabaya, Hotels in South Surabaya, Hotels near Polda Jatim, Hotels near Royal Plaza, Hotels near DBL Arena, Hotels near Graha Pena, Hotels near Jatim Expo) We look forward to welcoming you back to our hotel again. Sincerely, Eka Wahyunningsih - Hotel Manager

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F***a

Business

10.0

/10

Reviewed 12 week(s) ago

Highly recommended and close to everywhere

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1 people find it helpful

Accommodation's Reply

04 Feb 2026

Dear Valued Guest, Thank you very much for your feedback and evaluation of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and feedback are of utmost importance to your comfort. We will forward this feedback to the relevant department to be used in our evaluation process. (Budget hotel in Surabaya, South Surabaya hotel, Hotel near Polda East Java, Hotel near Royal Plaza, Hotel near Double Arena, Hotel near Grahapena, Hotel near East Java Expo). We sincerely hope to welcome you again. Sincerely, Eka Wahyunningsih, Hotel Manager

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T***k

Business

8.8

/10

Reviewed 13 week(s) ago

The hotel staff is helpful, and as a budget class hotel, it is more than adequate.

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1 people find it helpful

Accommodation's Reply

04 Feb 2026

Dear Valued Guest, Thank you very much for your feedback and evaluation of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and suggestions are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotel in Surabaya, South Surabaya hotel, Hotel near Polda East Java, Hotel near Royal Plaza, Hotel near Double Arena, Hotel near Grahapena, Hotel near East Java Expo). We sincerely hope to welcome you again. Sincerely, Eka Wahyunningsih, Hotel Manager

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Purwadi P.

Staycation

8.8

/10

Reviewed 14 week(s) ago

First time staying, comfortable, friendly and nice staff. Clean. Close to Royal Plaza. Thank you.

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Accommodation's Reply

24 Jan 2026

Dear Ms. Puravadee P., Thank you very much for your feedback and evaluation of Hersia Boutique Hotel Surabaya, Asana Hotels Collection. Your satisfaction and feedback are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotels in Surabaya, Hotels in South Surabaya, Hotels near Polada Jatim, Hotels near Royal Plaza, Hotels near Double Arena, Hotels near Grahapena, Hotels near Jatim Expo) We sincerely hope to welcome you again. Sincerely, Eka Wahyunningsih, Hotel Manager

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B***i

Leisure

10.0

/10

Reviewed 16 week(s) ago

The hotel staff is friendly, the price is cheap for a hotel of this class, the environment is quiet because it is in a residential area and there are lots of food vendors around the hotel.

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1 people find it helpful

Accommodation's Reply

14 Jan 2026

Dear Valued Guest, Thank you very much for your feedback and evaluation of Hersya Boutique Hotel Surabaya Azana Hotels Collection. Your satisfaction and suggestions are of utmost importance to your comfort. We will forward these suggestions to the relevant departments to be used in our evaluation process. (Budget hotel in Surabaya, South Surabaya hotel, hotel near Polda Jatim, hotel near Royal Plaza, hotel near dbl arena, hotel near Graha Pena, hotel near Jatim Expo) We sincerely hope to welcome you again. Sincerely, Thoriq Rahmad Wakhid, Hotel Manager

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DA

Dietra A.

Business

8.4

/10

Reviewed 18 week(s) ago

Hersya is okay for a 3-star hotel. The air conditioning is cool, the bed is comfortable. The furniture is old-fashioned, but okay. The towels, sob, are looking old, and so is the sink. It's okay for the price. The food could still be improved. Although there isn't much variety, if the taste is top-notch, it's still top-notch. There are plenty of food stalls a short distance away, and it's close to the popular convenience stores Indomaret and Alfamart.

Hersya Boutique Hotel Surabaya, Azana Hotels Collection

Overall Ratings & Reviews Hersya Boutique Hotel Surabaya, Azana Hotels Collection

8.4

8.5

8.2

8.5

8.5

Traveler Reviews Hersya Boutique Hotel Surabaya, Azana Hotels Collection