Bumi Segah Hotel

Explore Bumi Segah Hotel
8.7
Very Good
From 653 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.6

Location

8.8

Service and Facilites

8.6

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Ambiance (26)
Room Space (26)
Distance to City Center (25)
Staff Friendliness (22)
Bedroom (22)
Bathroom (22)
Hotel Area (20)
Surroundings (18)
Accessibility (18)
Family Friendly (15)
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Traveler Reviews Bumi Segah Hotel

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40
Customer reviews
m***l
icon-Staycation
Staycation
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9.4
/10
Reviewed 1 week(s) ago
My staycation here was very comfortable, from the atmosphere to the cleanliness. The only downside was the Wi-Fi, which wasn't very fast and didn't work with Netflix, even though I intended to stay in my room and watch TV. The hot water was also less than ideal; the water wasn't warm at night. It was only warm from morning to afternoon, even though I needed it more at night. But overall, it's a good place for a staycation.
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auliafirdiani a.
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7.0
/10
Reviewed 1 week(s) ago
For a 4-star hotel, the food variety is very limited: plain rice, fried rice, vermicelli, fried noodles, chicken, and black pepper beef. The variety of cakes is also very limited. Only the location and the river view rooms are recommended: they are large and clean. Everything else is mediocre.
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A***h
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8.2
/10
Reviewed 2 week(s) ago
The room is quite spacious for around 300 and is comfortable for resting.
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R***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 week(s) ago
During my last stay, the bathtub was unusable because the water shutoff was missing, preventing it from holding water. The hot water was off, and the toilet paper was out. The biggest disappointment was that the bathtub couldn't be used, even though I wanted to relax.
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S***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Strategic location and hotel staff are very helpful.
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S***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Strategic location and hotel staff are very helpful
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S***i
icon-Business
Business
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10.0
/10
Reviewed 4 week(s) ago
Strategic location and hotel staff are very helpful.
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Z***B
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Staycation
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6.5
/10
Reviewed 5 week(s) ago
I was a little disappointed. The app listed a swimming pool, but it was actually only available in the villas. For the 700,000 Rupiah I paid for the upgrade without breakfast and no pool, it was a real shame. My family was disappointed.
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S***g
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Staycation
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6.7
/10
Reviewed 5 week(s) ago
The staff was friendly and explained things in sufficient detail. Unfortunately, the hair dryer in the room was broken and couldn't be used. There was only one bathroom amenity, even though there were two people staying in the room. The hot water in the bathroom was only available during morning showers, and even then it was only for a short time. The water in the evening showers was warm, tending towards cold. Breakfast is usually delicious, but yesterday's breakfast lacked variety and taste.
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Elya S. K. M.
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Staycation
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9.7
/10
Reviewed 5 week(s) ago
Clean and very satisfying hotel with good service
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A***o
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9.4
/10
Reviewed 5 week(s) ago
It was so much fun and I felt at home in the hotel
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w***u
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Staycation
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8.8
/10
Reviewed 6 week(s) ago
The beds in the front building are more comfortable than the new building, but the bathrooms are better in the new building.
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M***a
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Staycation
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6.5
/10
Reviewed 6 week(s) ago
The chairs are stained a lot. The lights hurt my eyes because the lights make me feel bad, the wifi to connect to the TV also can't connect. I want to call the receptionist but I can't connect, all the calls can't connect.
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Verified Traveler
icon-Leisure
Leisure
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6.7
/10
Reviewed 6 week(s) ago
For rooms without elevator access, we were given rooms with poor bathrooms, poor hot water, leaking toilets, and broken hair dryers. The restaurant's breakfast menu lacked variety, and the weekend check-out time was set at 11 a.m., which is not in line with the staycation policy.
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M***a
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10.0
/10
Reviewed 7 week(s) ago
Loved staying here... Next time will come back again
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Heryanti
icon-Leisure
Leisure
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9.7
/10
Reviewed 7 week(s) ago
The staff is friendly, the receptionist is also nice
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Pitter S. H.
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Business
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8.5
/10
Reviewed 8 week(s) ago
reception is a bit far should be connecting
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RIDA O.
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Leisure
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10.0
/10
Reviewed 12 week(s) ago
Very comfortable, clean and quiet.
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Accommodation's Reply
23 Feb 2026
Dear Ms. Rida, Thank you for choosing Bumisekah Hotel as your accommodation in Bera. Thank you for your time and your feedback about our hotel. We believe your feedback is invaluable to our future guests. We hope to welcome you back to our hotel again. Sincerely,
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Zaenal A.
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9.4
/10
Reviewed 12 week(s) ago
The hotel staff is very friendly, the place is comfortable and quiet.
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Accommodation's Reply
23 Feb 2026
Dear Mr. Zaenal A, Thank you for choosing Bumi Segah Hotel as your accommodation in Berau. Thank you for your time and your feedback about our hotel. We believe your feedback is invaluable to other guests in the future. We hope to welcome you back to our hotel again. Sincerely,
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Deasy A.
icon-Leisure
Leisure
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10.0
/10
Reviewed 13 week(s) ago
Very comfortable. I love staying here, especially with family. The breakfast is delicious and varied, and my kids love it. The staff is also very friendly.
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Accommodation's Reply
23 Feb 2026
Dear Ms. Daisy A., Thank you for choosing Bumisegarh Hotel as your accommodation in Bera. Thank you for your time and your feedback about our hotel. We believe that all your suggestions are invaluable for our future guests. We hope to welcome you back to our hotel again. Sincerely,
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