Overall Ratings & Reviews Kanna Stay

I stayed for a week, and the hotel didn't offer any room cleaning at all. The sink faucet was noisy. I never complained. However, upon check-out, I received spam calls three times at 11:30, 11:45, and 12:00, which made me uncomfortable, as if I were being chased, even though I wasn't late. Then, upon check-out, I was asked to pay 700,000 Rupiah because the sheets and blanket were stained with Lamongan chili sauce. I'm aware of the regulations regarding stains on mattresses and sheets, but 700,000 Rupiah seems like a profit-making measure. Please don't profit from repairing ammunition and hotel items. Please note that my stain was from chili sauce, which is very easy to remove (not marker ink, lipstick, or other harsh chemicals). I actually intended to go upstairs and clean it with detergent, but I was too lazy to, as the hotel manager refused to meet me downstairs. Please think again, I'm staying for 1 week, not one day, so the chance of getting stains is high and the room will definitely be dirty because you never cleaned my room at all, thank you.

The hotel staff is quite humble and responsive. Additional feedback: Replace the shower gel with a better one.

The sheets and bed cover were dirty and smelled like they hadn't been washed. The towels were no longer white and the edges were torn.

Good: Affordable for this kind of inn! The staffs were friendly, the lobby was very clean and smelled good, check-in process was efficient, room was clean, beds were comfy and even got two pillows, AC worked well, there's TV, there's hot water (yay!) / To consider by future visitors: No toothbrush and toothpaste, so bring your own or buy on the lobby (they sell those needs, but towels were provided), no lift, parking area was limited especially for cars. / Will come again for sure 😁 💕

comfortable room, water heater works very well, location is close to soto cak har, what is a little less comfortable is maybe the noise because the location is above the tower

The place is comfortable, clean and the Wi-Fi is okay, the atmosphere is calm, the staff are friendly. The area around the inn has many food and snack sellers so it is suitable for pregnant women. Near Galaxy Mall, definitely recommended 👍👍

Overall is good but needs better Wi-Fi connection.

It's worth the price, especially for those who are having activities around ITS, the location is not far and there's no traffic jam... but if you get one on the 3rd floor, it's quite suffocating hehehe facilities include towels and soap, the rest you have to bring your own, eating utensils are not provided

It's really worth the money! Even though there is no elevator and the room is on the 3rd floor. The room is also small, only enough for 1 person to pray. It just so happens that the direction of the qibla is right. There is no coffee or tea in the room. But for this price, getting a room this clean and nice is no problem at all.

The place is very clean, fragrant, and really delicious.

Not bad for an overnight stay in Surabaya

For a price of 200 thousand, you can get a clean room, air-conditioned, comfortable and with good wifi, close to ITS.

Strategic location, with that price, it's worth it to stay. Overall everything is OK

The staff is very friendly, and the rooms are very clean.

Worth the price. Quite clean. Suggestion: toilets should also provide tissue.

. Room on the 3rd floor, no closet, no toothbrush and toothpaste. Towels are handed over in front when checking in.

The room is okay, according to the price, but the walls need to be cleaned regularly because I saw spider webs in the corner of the upper wall. In the bathroom there is only liquid soap, no toothbrush, towels are given upon check-in. There is no chair and the wifi is not well connected in the room. What helped me a bit is because there is Janji Jiwa next door, so if you need breakfast you can buy it at Janji Jiwa, it opens before 8.

clean hotel area, clean modern room, clean toilet, hot water & taps work well, cold AC, smooth wifi, friendly staff, smiling, overall satisfying but in the room I occupied the TV could only get one channel and even then it was on for a short time then the TV turned off and didn't work. The lights are too dim. there is no elevator so I was quite tired going up and down to the 3rd floor. next time I stay again but please fix the shortcomings. Thank you

Disappointed! The AC in the room was not cold, the AC made a loud noise. The signal in the room was lost (I use Telkomsel). Moved to another room, but the same noisy sound. I ordered 2 rooms, the same thing. Dull. I ordered 2 nights, I was super disappointed because Kanna didn't even admit that the facilities were bad. The reason was that the noisy AC was "only" the wrong setting. "Only" but when it was trouble, they couldn't fix it. They didn't want to admit their mistake either. There was no compensation for me who had lost 2 rooms and 2 nights because the facilities were really dull.

Clean, comfortable, not crowded, only I got the one without a wardrobe, hahahaha.