8.4
Very Good
From 765 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

7.7

Location

8.5

Service and Facilites

8.3

People often mention about Kanna Stay
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Staff Friendliness (12)
Ambiance (12)
Accessibility (10)
Check-in/out Time (9)
Bedroom (9)
Hotel Area (8)
Distance to City Center (7)
Surroundings (7)
Wifi (7)
Room Space (6)
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Traveler Reviews Kanna Stay

Number of reviews per page
20
40
Customer reviews
T***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
It was a pleasure staying here! The staff was friendly, the room was clean and cool, and the location was quite strategic. It's right next to Janji Jiwa, so it's perfect for coffee and toast for breakfast. 😍
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1 people find it helpful
Octa S.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 16 week(s) ago
The hotel staff was helpful. I got a room on the second floor, so I didn't have to carry my stuff too far. The water heater was good. The AC was cold. The ambiance was pleasant, not noisy, and there was no cigarette smoke or musty odor. The TV was fully equipped. It was a good place to stop and rest. The only downside was the lack of a table.
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1 people find it helpful
D***a
icon-origin-TRAVELOKA
8.1
/10
Reviewed 16 week(s) ago
The room is okay, but the parking is not very convenient. There is no wall or fence separating it from the main road.
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2 people find it helpful
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Ilyas P.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
The location of the accommodation is strategic, the environment and rooms are clean, the price is also affordable
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1 people find it helpful
A***l
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 22 week(s) ago
Strategic and comfortable location, always a regular here when visiting Surabaya
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A***l
icon-origin-TRAVELOKA
9.1
/10
Reviewed 22 week(s) ago
Subscribe to staycation here if you go to Surabaya
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Dimas F.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 23 week(s) ago
I stayed for a week, and the hotel didn't offer any room cleaning at all. The sink faucet was noisy. I never complained. However, upon check-out, I received spam calls three times at 11:30, 11:45, and 12:00, which made me uncomfortable, as if I were being chased, even though I wasn't late. Then, upon check-out, I was asked to pay 700,000 Rupiah because the sheets and blanket were stained with Lamongan chili sauce. I'm aware of the regulations regarding stains on mattresses and sheets, but 700,000 Rupiah seems like a profit-making measure. Please don't profit from repairing ammunition and hotel items. Please note that my stain was from chili sauce, which is very easy to remove (not marker ink, lipstick, or other harsh chemicals). I actually intended to go upstairs and clean it with detergent, but I was too lazy to, as the hotel manager refused to meet me downstairs. Please think again, I'm staying for 1 week, not one day, so the chance of getting stains is high and the room will definitely be dirty because you never cleaned my room at all, thank you.
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3 people find it helpful
Enak T.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
The hotel staff is quite humble and responsive. Additional feedback: Replace the shower gel with a better one.
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T***a
icon-origin-TRAVELOKA
7.9
/10
Reviewed 30 week(s) ago
The sheets and bed cover were dirty and smelled like they hadn't been washed. The towels were no longer white and the edges were torn.
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4 people find it helpful
M***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 34 week(s) ago
Good: Affordable for this kind of inn! The staffs were friendly, the lobby was very clean and smelled good, check-in process was efficient, room was clean, beds were comfy and even got two pillows, AC worked well, there's TV, there's hot water (yay!) / To consider by future visitors: No toothbrush and toothpaste, so bring your own or buy on the lobby (they sell those needs, but towels were provided), no lift, parking area was limited especially for cars. / Will come again for sure 😁 💕
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3 people find it helpful
F***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 35 week(s) ago
comfortable room, water heater works very well, location is close to soto cak har, what is a little less comfortable is maybe the noise because the location is above the tower
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1 people find it helpful
Yenni V.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 38 week(s) ago
The place is comfortable, clean and the Wi-Fi is okay, the atmosphere is calm, the staff are friendly. The area around the inn has many food and snack sellers so it is suitable for pregnant women. Near Galaxy Mall, definitely recommended 👍👍
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S***A
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 38 week(s) ago
Overall is good but needs better Wi-Fi connection.
1 people find it helpful
FRANKIE I.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 38 week(s) ago
It's worth the price, especially for those who are having activities around ITS, the location is not far and there's no traffic jam... but if you get one on the 3rd floor, it's quite suffocating hehehe facilities include towels and soap, the rest you have to bring your own, eating utensils are not provided
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1 people find it helpful
permata d.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 40 week(s) ago
It's really worth the money! Even though there is no elevator and the room is on the 3rd floor. The room is also small, only enough for 1 person to pray. It just so happens that the direction of the qibla is right. There is no coffee or tea in the room. But for this price, getting a room this clean and nice is no problem at all.
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2 people find it helpful
A***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 43 week(s) ago
The place is very clean, fragrant, and really delicious.
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1 people find it helpful
agum g.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 43 week(s) ago
Not bad for an overnight stay in Surabaya
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1 people find it helpful
irwandi y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 43 week(s) ago
For a price of 200 thousand, you can get a clean room, air-conditioned, comfortable and with good wifi, close to ITS.
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D***n
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 46 week(s) ago
Strategic location, with that price, it's worth it to stay. Overall everything is OK
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 47 week(s) ago
The staff is very friendly, and the rooms are very clean.
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