The staff was nice and very respectful. They were all smiles every time. So polite and attentive. What disappoints us was the room itself. The shower wasn't working. We had to request for a pail and deeper. The room was too shabby and seems unmaintained. The cabinets were dusty. The fridge smells unpleasant. The trash bins were broken. No phones are available in the room for easy access to housekeeping and restaurant. The water in the pool looks different so I think it needs to be replaced or cleaned. One more thing, after paying at the app, I tried calling the resort to ask for requirements, but no one picks up the phone. Had to message their FB page but I got no reply. Luckily I called a different resort and was able to get the requirements. They answered the following day. They informed me that their offices are until 5 only. But I think, they should reach out to their customers immediately because of the requirements and given the time we booked and the check-in time. To be honest, the place was nice actually. Sunset is really breathtaking. They could do better than that. I hope they do something about it.