W***t
Leisure
5.7
/10
Reviewed 5 week(s) ago
Check-in but did not stay. Room smelled bad. And when I came back, the room looked like someone had been in it.
Find this review helpful?
Accommodation's Reply
07 Sep 2026
Replying to a review that mentions a bad odor and a potential privacy concern requires a careful, professional, and empathetic approach. You want to validate their feelings while reassuring future guests who might read the review that your property is safe and well-maintained.
Here are a few options you can copy, paste, and adjust to reply to this guest on Traveloka:
Option 1: Empathetic & Investigating (Recommended)
This option takes their concerns seriously, apologizes for the experience, and promises to look into the matter without admitting to a security breach.
Dear W***t,
Thank you for taking the time to share your feedback with us. We sincerely apologize that your initial experience did not meet your expectations and that you chose not to complete your stay.
We take your comments regarding the room odor very seriously and have immediately addressed this with our housekeeping team to ensure our rooms are fresh and thoroughly prepared. Regarding your concern about someone having been in the room, please be assured that guest privacy and security are our absolute top priorities. While our staff occasionally perform standard room inspections prior to check-in, we are actively investigating this specific instance to ensure all of our strict protocols were followed correctly.
We appreciate your feedback as it helps us improve our services. If you would like to discuss this further, please feel free to reach out to us directly.
Warm regards,
Zaw Myo Aung
La Belle Nuit House






