Dear Guest, Thank you so much for the perfect 10.0 rating and for your wonderful words about your stay. We are absolutely delighted that you found our service friendly, our hotel clean and lovely, and the overall atmosphere comfortable with a true sense of warmth and family. Creating that kekeluargaan feeling for every guest is something our entire team takes great pride in, and your feedback means so much to all of us. We truly hope to welcome you back to Verse Luxe again soon for another wonderful stay. Warm regards, Hotel Manager, Verse Luxe

English: Dear Mr. Irman, Thank you very much for choosing to stay with us again. Your return visit means a great deal to us. We are glad you found our hotel clean, comfortable, and conveniently located. Your continued patronage of Verse Luxe is a great inspiration to our entire team to continue providing the warm service you expect. We hope to welcome you back for your third stay soon. Sincerely, The Hotel Manager, Verse Luxe - Indonesian: Dear Mr. Irman, Thank you very much for choosing to stay with us again. Your return visit means a great deal to us. We are glad you found our hotel clean, comfortable, and conveniently located. Your continued patronage of Verse Luxe is a great inspiration to our entire team to continue providing the warm service you expect. We hope to welcome you back for your third stay soon. Sincerely, The Hotel Manager, Verse Luxe

Dear Esti, What a joy it is to receive your wonderful review — thank you sincerely for sharing your experience and for honouring us with a perfect score of 10. We are truly delighted to know that your stay on 8–9 June was a comfortable one, and that our location near the city's vibrant shopping destinations made your visit all the more enjoyable. Nestled in the heart of Jakarta, Verse Luxe is designed to be not just a place to rest, but a warm home away from home — and hearing that we achieved that for you fills us with genuine pride. Your kind words are a beautiful reflection of the dedication and heart our entire team pours into every single stay. From our front desk to our housekeeping, each member strives each day to ensure our guests feel genuinely cared for and valued — and your perfect rating affirms that their efforts are felt. It would be our absolute pleasure to welcome you back whenever your journey brings you to Jakarta again. Until then, we wish you wonderful travels ahead. Warm regards, Hotel Manager, Verse Luxe

Dear Luthfiana C., Thank you for taking the time to share your experience with us following your stay on 6–7 June 2026. We genuinely appreciate your feedback, as it helps us identify areas that require immediate attention. Please allow us to extend our sincerest apologies for the several concerns you encountered during your stay. The sounds from the ceiling that disturbed your rest at night, the jacuzzi drainage issue in room 516, the disappointing quality of our breakfast offerings, and the inadequate cooling in our lobby and corridor areas — each of these falls short of the standard we hold ourselves to, and we are truly sorry that these issues collectively impacted your overall impression of Verse Luxe. We want to assure you that your feedback has been shared directly with our maintenance, housekeeping, and food and beverage teams for thorough follow-up. These are matters we take seriously, and corrective steps are being put in place to prevent recurrence. We understand your sentiment that the experience did not feel commensurate with the value you expected, and we sincerely regret that we did not meet that expectation on this occasion. Should you be willing to give us another opportunity, we would very much welcome the chance to provide you with a stay that truly reflects what Verse Luxe is capable of. Warm regards, Hotel Manager Verse Luxe

Dear Mutiara M., Thank you so much for your wonderful rating of 9.7 and for taking the time to share your feedback with us! We are truly delighted to hear that your overall stay was a great experience. Your kind words mean a great deal to our entire team. We sincerely appreciate your note regarding the towels. You are absolutely right — the freshness and pristine appearance of our linens are a reflection of the high standards we set for ourselves, and we will take immediate action to ensure our towels meet the quality our guests deserve. Feedback like yours helps us grow and serve you better. We hope to have the pleasure of welcoming you back to Verse Luxe very soon, and we promise an even more polished experience awaits you! Warm regards, Hotel Manager Verse Luxe

Dear R***y, Thank you so much for your kind recommendation and for giving us a rating of 8.8! We are thrilled to hear that you enjoyed our location and found it convenient to access public transportation. We take great pride in being situated in a well-connected area, making it easy for our guests to explore everything the city has to offer. Your positive feedback truly motivates our team to keep delivering the best experience possible. We sincerely hope to welcome you back to Verse Luxe again soon! Warm regards, Hotel Manager Verse Luxe

Dear B***a, Thank you for taking the time to share your experience with us, and please allow us to sincerely apologize for the multiple issues you encountered during your stay. We are truly sorry to hear that your Executive Jacuzzi room did not meet the standards you — and we — expect. The concerns you raised regarding the room's cleanliness, paint flaking, poor ventilation, and the air conditioning are completely unacceptable, and we deeply regret that this was your first impression upon check-in. While we are glad our team responded to your request for fresh bed linen, we acknowledge that even the replacement did not fully meet the standard it should have. We are equally disheartened by your dining experience. The quality of our food is something we hold to a high standard, and what you described — undercooked rice, crusted porridge, a slow omelet, and instant noodles — falls far short of what our guests deserve. Please know that your feedback has been taken very seriously and will be addressed directly with our housekeeping and kitchen teams. We truly value your feedback as it helps us identify areas where we must do better. We would love the opportunity to make this right, and we hope you will consider giving us another chance to provide you with the experience that truly reflects the quality of Verse Luxe. Warm regards, Hotel Manager Verse Luxe

Dear l***i, Thank you so much for your fantastic rating of 9.7 and for your enthusiastic feedback! We absolutely love hearing that you found your stay comfortable — comfort is truly at the heart of everything we do at Verse Luxe, and knowing that you felt it so strongly during your two-night stay truly makes our day! Your wonderful words are a great source of motivation for our entire team to keep delivering cozy and memorable experiences for every guest. We hope to welcome you back very soon for another comfy stay at Verse Luxe! Warm regards, Hotel Manager Verse Luxe

Dear P***a, Thank you so much for your kind words and for rating us 8.5! We are so pleased to hear that you had a good stay and found our team accommodating. Being attentive and responsive to our guests' needs is something we strive for every single day, and your feedback reassures us that we are on the right track. Your appreciation means a lot to the entire Verse Luxe team and inspires us to keep delivering warm and welcoming hospitality. We look forward to having you back with us again soon! Warm regards, Hotel Manager Verse Luxe

Dear S***l, Thank you for your kind review and for giving us a rating of 8.5! We are delighted to hear that you found your stay pleasant, the room clean, and our team friendly. Cleanliness and warm hospitality are two pillars we are deeply committed to at Verse Luxe, and your feedback affirms that our team is delivering on that promise. Your kind words are truly a great motivation for our entire team to continue providing the best experience for every guest. We hope to welcome you back again soon for another enjoyable stay! Warm regards, Hotel Manager Verse Luxe

Dear LIEU H. T., Thank you so much for your perfect score of 10.0 and for sharing your experience with us! We are absolutely thrilled to hear that our team left such a positive impression on you with their friendliness and enthusiasm. Our staff truly pours their heart into making every guest feel warmly welcomed, and a perfect rating like yours is the greatest reward they could receive. This wonderful feedback will be shared with the entire Verse Luxe team — it is moments like these that inspire us to keep going above and beyond for every single guest. We sincerely hope to have the pleasure of welcoming you back to Verse Luxe again soon! Warm regards, Hotel Manager Verse Luxe

Dear P***a, Thank you so much for your lovely rating of 9.1 and for sharing your feedback with us! We are so glad to hear that you had an overall great experience at Verse Luxe. And what wonderful news — knowing that you are planning to return truly means the world to us! Your continued trust and loyalty are what motivate our team to keep delivering the best hospitality possible. We will make sure your next visit is just as enjoyable, if not even better! We look forward to welcoming you back very soon. See you again at Verse Luxe! Warm regards, Hotel Manager Verse Luxe

Dear Oktariana P., Thank you so much for your kind review and for rating us 8.2! We are delighted to hear that you enjoyed the hotel's cozy atmosphere and found our location to be strategic. Being situated in a convenient and accessible area is something we are truly proud of, and we are glad it added to the comfort of your stay. Your warm feedback is a wonderful encouragement for our entire team to continue creating a welcoming and comfortable environment for every guest. We hope to have the pleasure of welcoming you back to Verse Luxe very soon! Warm regards, Hotel Manager Verse Luxe

Dear Valued Guest, Thank you for your excellent review. We are delighted to hear that you had a very pleasant stay with us and enjoyed our strategic location. Your positive feedback truly means a lot to our team and motivates us to continue delivering the best hospitality experience for all our guests. We look forward to welcoming you back again for another enjoyable stay in the future. Warm regards, M. Juanda Hotel Manager

Dear Ms. Nurriya, Thank you for your excellent review. We are truly delighted to hear that you enjoyed your stay with us and that you plan to return again whenever you visit Jakarta. Your kind words and support mean so much to our team and motivate us to continue delivering the best hospitality experience for all our guests. We look forward to warmly welcoming you back again for another memorable stay in the future. Warm regards, M. Juanda Hotel Manager

Dear j***t, Thank you so much for your wonderful rating of 9.0 and for taking the time to share your thoughtful feedback! We are truly glad to hear that you had a great overall experience with us. At the same time, we sincerely apologize for the condition of the cushion during your stay. You make a very valid point — having proper cushion covers is a simple yet important detail that contributes to the overall cleanliness and comfort of our rooms, and we will take your suggestion seriously and act on it promptly. Feedback like yours helps us refine the little details that make a big difference, and we are grateful for it. Our team will be motivated to ensure every corner of your room is spotless and well-presented on your next visit. We hope to welcome you back to Verse Luxe soon for an even more polished experience! Warm regards, Hotel Manager Verse Luxe

Dear Valued Guest, Thank you for your excellent review. We are delighted to hear that you had a wonderful stay experience with us and found our location convenient and easy to access from everywhere. Your recommendation truly means a lot to our team and motivates us to continue delivering the best hospitality experience for all our guests. We look forward to welcoming you back again for another pleasant stay in the future. Warm regards, M. Juanda Hotel Manager

Dear Valued Guest, Thank you for your wonderful review. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of the room, and the breakfast experience during your stay with us. Your positive feedback truly means a lot to our team and motivates us to continue delivering the best hospitality experience for all our guests. We look forward to welcoming you back again for another pleasant stay in the future. Warm regards, M. Juanda Hotel Manager

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused by the room facilities that did not function properly during your stay. We regret to hear about the leaking air conditioner, the sink issue, and the jacuzzi jet condition that could not be adjusted properly. Please rest assured that your feedback has been shared directly with our Engineering team for immediate inspection and corrective action to ensure all room facilities are functioning properly and comfortably for future guests. Your feedback is very valuable to us as part of our continuous improvement process. Thank you once again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back again with a much better experience in the future. Warm regards, M. Juanda Hotel Manager

Dear Valued Guest, Thank you for sharing your review. We are delighted to hear that you enjoyed your stay and found the room clean and comfortable. Your positive feedback truly means a lot to our team and motivates us to continue delivering the best hospitality experience for all our guests. It is wonderful to know that you may choose to stay with us again on your next visit. We look forward to welcoming you back for another pleasant stay. Warm regards, M. Juanda Hotel Manager