I booked well in advance. I was given a note asking for a room on the upper floor, but instead I was given a room on the lower floor because the upper floor was full. It wouldn't be a problem if I didn't request it from the start. You've already given me a note. The room on the lower floor smells, the floor is dirty, very narrow, no towels are provided, and I had to ask in the lobby first before I was given one. I don't know if this room has never been cleaned, there aren't even towels. It makes me feel bad. I've often stayed here before, always getting a room on the upper floor. The room is nice and quite big, but this time I was disappointed. Never again, I'm fed up.