I booked a room for a medical appointment. The app listed check-in at 12:00 PM and check-out at 12:00 PM the following day. I specifically noted to the hotel that I would be checking in around 5:00 PM. However, before 12:00 PM the following day, the receptionist informed me that I needed to check out, even though the check-out time stated in my booking hadn't arrived yet.
Besides the check-in/check-out time issue, the room quality was also poor. The room was quite damp, the ceiling showed signs of mold, and there was no refrigerator. I hope the hotel will check and improve the room quality and clearly communicate check-in/check-out times to avoid inconvenience for guests.