Hotel Neo Gajah Mada Pontianak by ASTON

Explore Hotel Neo Gajah Mada Pontianak by ASTON
8.4
Very Good
From 6,042 reviews
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Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.6

Service and Facilites

8.4

People often mention about Hotel Neo Gajah Mada Pontianak by ASTON
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Bedroom (85)
Staff Friendliness (83)
Ambiance (78)
Distance to City Center (76)
Bathroom (69)
Surroundings (62)
Accessibility (62)
Room Space (60)
Hotel Area (56)
Wifi (53)
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Traveler Reviews Hotel Neo Gajah Mada Pontianak by ASTON

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Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
All staff are nice and service is good
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Accommodation's Reply
02 Jan 2026
Dear Valued Guest, Neo Gajah Mada Pontianak Hotel extends its warmest greetings. We sincerely thank you for your positive feedback. We are delighted to know that the friendliness of our staff and the quality of our service provided you with a memorable stay. This appreciation motivates our entire team to continue striving to maintain the highest standards of service for all our guests. We look forward to welcoming you back to Neo Gajah Mada Pontianak Hotel on your next visit. Sincerely, Axan, General Manager
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a***t
icon-Leisure
Leisure
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10.0
/10
Reviewed 1 week(s) ago
The best choice for those who like hanging out and drinking coffee
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Accommodation's Reply
02 Jan 2026
Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to express our deepest gratitude for your positive review. We are delighted to know that our hotel is a top choice for those seeking relaxation and coffee, especially in the comfortable and friendly atmosphere of our rooftop terrace and café. Such compliments are a great motivator for our entire team to strive for the best service and provide a memorable experience for all our guests. We look forward to welcoming you back to Neo Gajah Mada Pontianak Hotel on your next visit. Sincerely, Exxan, General Manager
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anggit b. h.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
In the culinary center of Pontianak City
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Accommodation's Reply
02 Jan 2026
Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to express our sincere gratitude for your short review. We are delighted to hear that our central location in Pontianak's food scene provided you with convenience and satisfaction during your stay. Such compliments encourage our entire team to continue striving to maintain the quality of service and provide memorable experiences for all our guests. We hope to welcome you back to Neo Gajah Mada Pontianak Hotel on your next visit. Sincerely, Axan, General Manager
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a***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Choice of hotels in the center of Pontianak city.
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Accommodation's Reply
02 Jan 2026
Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to express our sincere gratitude for your short review. We are delighted to know that our hotel is one of the best choices in the heart of Pontianak for you. Such compliments encourage our entire team to continue striving for the best service and maintaining the quality of accommodation for all our guests. We hope to welcome you back to Neo Gajah Mada Pontianak Hotel on your next visit. Sincerely, Axan, General Manager
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E***y
icon-Staycation
Staycation
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10.0
/10
Reviewed 1 week(s) ago
Overall fantastic stay with quite place to rest and near to traditional market (flamboyan)
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Accommodation's Reply
08 Jan 2026
Dear Mr/Ms., Warmest Greetings from Hotel Neo Gajah Mada Pontianak. Thank you very much for the positive review. It is a pleasure to know that the stay was fantastic and that the quiet atmosphere, along with the convenient location near the Flamboyan traditional market, contributed to a comfortable and enjoyable experience. Such feedback is truly appreciated and serves as encouragement for the entire team to continue delivering excellent service. Regards, Exsan General Manager
v***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Friendly hotel staff... Strategic location. The hotel is comfortable for families.
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Accommodation's Reply
02 Jan 2026
Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to express our deepest gratitude for your positive review. We are delighted to hear that the friendliness of our staff, the excellent location of the hotel, and the family-friendly amenities contributed to your memorable stay. Your compliments motivate our entire team to continue providing the best service and ensuring the utmost comfort for all our guests. We look forward to welcoming you back to Neo Gajah Mada Pontianak Hotel on your next visit. Sincerely, Axan, General Manager
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Desti E.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
The bedroom was very small, the welcome was not very appealing, the bedroom was not clean and there were no bath mats or hand towels.
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Accommodation's Reply
06 Jan 2026
Dear Ms. Desti E., Warmest Greetings from Hotel Neo Gajah Mada Pontianak. Thank you for sharing the feedback. Sincere apologies are extended for the experience that did not meet expectations, particularly regarding room size, cleanliness, amenities, and the initial welcome. This feedback is taken seriously and has been shared with the relevant teams for immediate evaluation and improvement to ensure higher standards of comfort and service. Appreciation is given for bringing these matters to attention, as they are essential for continuous improvement. We truly hope for another opportunity to provide a better and more satisfying stay in the future. Regards, Exsan General Manager
Qamara A. R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The price I got was very worth it with the facilities I got, the location is very strategic
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Accommodation's Reply
02 Jan 2026
Dear Ms. Qamara A. R., Neo Gajah Mada Pontianak Hotel would like to express our sincere gratitude for your positive review. We are delighted to hear that the price you paid was appropriate for the amenities we provided, and that the hotel's location offered convenient access to various attractions. Such compliments motivate our entire team to continue striving to maintain the quality of service and provide the best value for all our guests. We look forward to welcoming you back to Neo Gajah Mada Pontianak in the future. Sincerely, Exsan, General Manager
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Acep S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
My experience staying at the Neo Pontianak Hotel was very pleasant. The room was comfortable. That's why it was so comfortable.
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1 people find it helpful
Accommodation's Reply
19 Dec 2025
Dear Mr. Asep S., This is a message from Neo Gajah Mada Pontianak Hotel. We would like to express our sincere gratitude for your kind and warm review. We are delighted to hear that your stay was enjoyable, that the rooms were comfortable, and that the food met your expectations. Such positive feedback encourages our entire team to strive for the best service and ensure that all guests feel satisfied and well cared for. We hope to welcome you back again on your next stay at Neo Gajah Mada Pontianak Hotel. Sincerely, Exxan, General Manager
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b***i
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
It's fun to stay here. And I always come back here.
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Accommodation's Reply
19 Dec 2025
Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to express our deepest gratitude for your warm and heartfelt review. We are delighted to know that you enjoyed your stay and choose to return to our hotel. Such positive feedback is a great inspiration to our entire team to continuously provide the best possible service and ensure that all guests feel comfortable and well cared for. We sincerely hope to welcome you back again on your next visit to Neo Gajah Mada Pontianak Hotel. Sincerely, Axan, General Manager
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yanti
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Great service from all of the staff. Thank you, Neo Pontianak. 🙇‍♀️
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Accommodation's Reply
19 Dec 2025
Dear Mrs. Yanti, Warmest Greetings from Hotel Neo Gajah Mada Pontianak. Thank you very much for your kind words and for sharing your experience. We are delighted to hear that our team’s service made your stay enjoyable and memorable. Feedback like yours inspires us to continue providing the highest level of service and ensuring every guest feels valued and welcomed. We very much look forward to the pleasure of hosting you again, and we eagerly await your next visit at Hotel Neo Gajah Mada Pontianak. Regards, Exsan General Manager
S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The best hotel, you won't regret booking here.
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1 people find it helpful
Accommodation's Reply
19 Dec 2025
Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to express our deepest gratitude for your warm and heartfelt review. We are delighted to hear that you were satisfied and did not regret choosing our hotel for your stay. Such positive feedback is a great motivation for our entire team to continuously provide the best possible service and ensure that all guests feel comfortable and well cared for. We look forward to welcoming you back again on your next visit to Neo Gajah Mada Pontianak Hotel. Sincerely, Axan, General Manager
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J***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
strategic location even though the room is small
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Accommodation's Reply
19 Dec 2025
Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to express our gratitude for sharing your experience staying at our hotel. We are pleased to hear that the hotel's excellent location made your stay convenient, even if the rooms were somewhat small. Such feedback is encouraging to our entire team in continuously improving our services and ensuring that all guests are satisfied during their stay. We hope to welcome you back on your next visit to Neo Gajah Mada Pontianak Hotel. Sincerely, Axan, General Manager
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F***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Best! Easy to get everywhere and lots of places to eat around
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Accommodation's Reply
19 Dec 2025
Dear Gentlemen/Ladies, This is a message from Neo Gajah Mada Pontianak Hotel. We would like to express our sincere gratitude for your positive review. We are delighted to hear that the hotel's excellent location and proximity to various restaurants made your stay more convenient and enjoyable. Such feedback encourages our entire team to strive for the best service and to ensure every guest feels comfortable. We look forward to welcoming you back on your next stay at Neo Gajah Mada Pontianak Hotel. Sincerely, Axan, General Manager
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Hery S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
best choice stay in Pontianak City
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Accommodation's Reply
19 Dec 2025
Dear Mr. Heri S., Neo Gajah Mada Pontianak Hotel sends its warmest greetings. We sincerely appreciate your short but positive review. We are delighted to know that our hotel was your top choice during your stay in Pontianak. Such reviews motivate all our staff to strive for the best service and make every guest feel comfortable and satisfied. We hope to welcome you again on your next visit to Neo Gajah Mada Pontianak Hotel. Sincerely, Axan, General Manager
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.1
/10
Reviewed 5 week(s) ago
The shower floor sloped against the floor drain, causing water to pool in the bathroom when showering because it couldn't drain. The bathroom became extremely damp and uncomfortable to use. This was the worst experience for a hotel of this class and price. Many of the room's furniture was also cracked and poorly maintained.
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Accommodation's Reply
19 Dec 2025
Dear guest, I sincerely welcome you to Neo Gajah Mada Pontianak Hotel. We apologize for any inconveniences you may have experienced during your stay at our hotel. We apologize for any inconveniences you may have experienced regarding the condition of the bathroom and room amenities. We appreciate your valuable feedback and will take immediate steps to improve upon your next visit to ensure a more comfortable and satisfying experience. We will do our best to provide you with even better service on your next visit. We look forward to welcoming you back to Neo Gajah Mada Pontianak Hotel. Thank you. Exan, General Manager
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nurul a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Morning with the view, so exciting
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Accommodation's Reply
03 Dec 2025
Dear Mr. Nurul A., Warmest regards, Hotel Neo Gajah Mada Pontianak Thank you for your review. We are very glad that you were impressed with the morning atmosphere with beautiful view, which provided an interesting and enjoyable experience throughout your stay. Positive feedback like this is the motivation for us to continue to provide comfort and pleasant atmosphere to all our guests. We sincerely hope to welcome you back again on your next visit. Best regards, Exan General Manager
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Rendi A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
it's already great, the view is beautiful
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Accommodation's Reply
03 Dec 2025
Dear Ms. Rendy A, Best regards, Hotel Neo Gajah Mada Pontianak Thank you for your positive review. We are very pleased to know that you were satisfied and enjoyed the beautiful view, which is one of the highlights of our hotel. We always strive to create a comfortable and pleasant experience for all our guests, and comments like these mean a lot to us. We sincerely hope to welcome you back on your next visit. Best regards, Exan, General Manager
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S***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
I always stay at this hotel on business trips to Pontianak. It's located in the city center.
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1 people find it helpful
Accommodation's Reply
03 Dec 2025
Dear Ladies/Gentlemen, Greetings from Hotel Neo Gajah Mada Pontianak. Thank you for choosing our hotel whenever you travel to Pontianak for business. We are delighted to know that our central location provides convenience and comfort for the activities you do during your stay. These reviews and support mean a lot to us and it encourages us to continue to maintain the quality of our services and comfort for our guests. We look forward to welcoming you back on your next business visit. Best regards, Exan, General Manager
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Dionesia D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Friendly staff, very strategic hotel location.
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1 people find it helpful
Accommodation's Reply
28 Nov 2025
Dear Ms. Dionysia D, Warmest regards, Hotel Neo Gajah Mada Pontianak Thank you for your positive review. We are very glad that you were satisfied with the friendliness of our staff and impressed with the hotel's location and the convenience of your stay in Pontianak. Reviews like these motivate us to continue to strive to provide the best service. We sincerely hope to welcome you back again soon. Best regards, Exan, General Manager
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