Dear Ms. Desti E.,
Warmest Greetings from Hotel Neo Gajah Mada Pontianak.
Thank you for sharing the feedback. Sincere apologies are extended for the experience that did not meet expectations, particularly regarding room size, cleanliness, amenities, and the initial welcome. This feedback is taken seriously and has been shared with the relevant teams for immediate evaluation and improvement to ensure higher standards of comfort and service. Appreciation is given for bringing these matters to attention, as they are essential for continuous improvement. We truly hope for another opportunity to provide a better and more satisfying stay in the future.
Regards,
Exsan
General Manager