I travel to Butuan monthly and have decided to try the different hotels and review/compare them honestly. With this hotel I did request a pickup from the airport. Gave them flight arrival details. I waited an hour before giving up and taking a taxi. At the hotel they informed me they no longer do pickups for some 2 years now. This is not indicated in their advertising and since I included it in my direct special request they apparently felt it unnecessary to inform me that they would not. Preferring to keep me waiting at the airport in expectation of a pickup is very poor customer service and it left a bad taste in my mouth.

We always book here. Accomodating staff, spacious room and food is fine.

The breakfast served was not as good as previous.

Good choice for the family, especially if there's a larger discount voucher on booking. Great room size, breakfast buffet, swimming pools area. Impressive.

I had a good stay here. The food at the hotel was very good. The rooms are really cozy and very clean. I recommend this hotel.

Best value for money, clean and good breakfast!

Nice hotel, real value for money and accommodating staff. I hope they can have fuller pillows.

Great place! Awesome location! Delicious food! Price is justifiable.

My stay was great because staff were courteous. Shuttle service to airport is also free.

I love the place and I keep coming back to Butuan Grand Palace Hotel with free massage spa, free shuttle pick up from the airport and a great place to stay with maximum security.

Anything about the hotel is good but in terms of food it's not great, only few selections.

A great place for our staycation. great staff. food was great!!

A great place to stay. very accommodating staff, good food, manager was very welcoming.

I will stay again in this hotel in the future.

I'm surprised to find a wood that I bought a room, but then it's a good place to stay.

Very clean and respectful great deal free WiFi

The hotel was really nice, the room was spacious. Value for money, the room rates are reasonable. Staff are very accommodating and very hospitable. I surely recommend the hotel. Next time I'll visit Butuan I'll definitely be back to Butuan Grabd Palace Hotel.

What a great hotel!excellent indeed!

Comfortable place to stay. Accessible to malls.

Superb experience! I highly recommend.