Amaris Hotel Darmo - Surabaya

Explore Amaris Hotel Darmo - Surabaya
8.6
Very Good
From 3,888 reviews
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Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.8

Service and Facilites

8.7

People often mention about Amaris Hotel Darmo - Surabaya
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Staff Friendliness (70)
Bedroom (60)
Distance to City Center (59)
Accessibility (56)
Bathroom (55)
Taste (54)
Variety (53)
Ambiance (52)
Hotel Area (52)
Surroundings (45)
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Traveler Reviews Amaris Hotel Darmo - Surabaya

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Customer reviews
a***h
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Business
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10.0
/10
Reviewed 7 day(s) ago
Highly recommended to stay here
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Accommodation's Reply
20 Feb 2026
Dear Mr./Ms. a*h, Sincerely, Amaris Darmo Surabaya Hotel. Thank you for taking the time to review and give us an excellent rating. We are delighted to know that you highly recommend Amaris Darmo Surabaya Hotel. Your appreciation motivates our entire team to continue striving to maintain the quality of service and guest comfort. We hope to welcome you back on your next stay and provide you with another memorable experience. Sincerely, The Management Team
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Nurul L.
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9.1
/10
Reviewed 4 week(s) ago
everything is delicious and comfortable, the only minus is the fried rice is bland, but the food is ok and fresh
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+4
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Accommodation's Reply
02 Feb 2026
Dear Mr. Nurul L, Warm greetings from Amaris Darmo Surabaya Hotel. Thank you for taking the time to review and rate us. We are delighted to hear that you felt comfortable during your stay and enjoyed the fresh food we served. Regarding your feedback about the bland fried rice, we apologize for the inconvenience. We will forward this feedback to the relevant team for evaluation so that we can improve the quality of our food in the future. Thank you for trusting Amaris Darmo Surabaya Hotel. We hope to welcome you back again for another memorable stay. Sincerely, The Management Team
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Stevie P. W.
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Staycation
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8.5
/10
Reviewed 4 week(s) ago
The staff were very friendly and the food from the hotel was good. Good price also, so you can stay here comfortably. Nice room.
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Accommodation's Reply
27 Jan 2026
Dear Mr. Stevie, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to share your review with us. We are pleased to know that you found our staff friendly, enjoyed the food, and felt comfortable during your stay. Your kind comments about the room and value for money truly encourage our team to continue delivering our best service. We look forward to welcoming you back on your next visit to Surabaya and providing you with another stay that is just as memorable. Kind regards, Management
Verified Traveler
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Business
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10.0
/10
Reviewed 5 week(s) ago
Good service, the receptionist was very communicative and friendly. The speed of restaurant food orders to rooms needs to be improved, otherwise everything else is fine.
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Accommodation's Reply
22 Jan 2026
Dear Mr. G*t, Sincerely, Amaris Darmo Hotel Surabaya. Thank you very much for taking the time to write a review. We are delighted to hear that you were satisfied with the service we provided, especially the friendly and cooperative attitude of our front desk team. We particularly appreciate your feedback regarding the room service and we will strive to improve the speed of room service. We hope to welcome you back on your next stay for an even better experience. Sincerely, The Management
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dikna o.
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8.5
/10
Reviewed 6 week(s) ago
Stayed here for 2 nights, all the staff are friendly, always welcoming when arriving, the room is clean, the AC is cold, there is hot and cold water outside the room, the location is in the city center.
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Accommodation's Reply
15 Jan 2026
Dear Ms. Digna O., Sincerely, Amaris Darmo Hotel Surabaya. Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your two-night stay and were satisfied with the friendliness of our staff, the cleanliness of your room, the comfort of the air conditioning, the availability of hot and cold water, and the excellent location in the heart of the city. Your review means a great deal to us and motivates us to continue developing and improving the quality of our services. We hope to welcome you back again on your next stay for a similar memorable experience. Sincerely, The Management Team
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Y***a
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Staycation
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8.8
/10
Reviewed 6 week(s) ago
Check in was fast, the receptionists were friendly.
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Accommodation's Reply
12 Jan 2026
Dear Ms. Y*a, With our highest regards from Amaris Darmo Surabaya Hotel, Thank you for taking the time to write a review. We are delighted to hear that the quick check-in process and the service from our reception staff made a positive impression throughout your stay. Your feedback and compliments motivate us to further improve our services. We hope to welcome you back again for another memorable stay. Sincerely, The Management Team
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Indarwanto H. S.
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Leisure
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10.0
/10
Reviewed 7 week(s) ago
The staff is very friendly, the information provided is very clear.
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Accommodation's Reply
02 Jan 2026
Dear Mr. Indarwanto H.S., From Amaris Darmo Hotel Surabaya: Thank you for taking the time to leave a review and positive rating. We are delighted to know that the service and information you provided from our staff made your stay enjoyable. Your compliments motivate our entire team to continue striving for the best possible service. We look forward to welcoming you back on your next stay and providing you with another memorable experience. Sincerely, The Management Team
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E***y
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10.0
/10
Reviewed 7 week(s) ago
Got a surprise with a cheap price during peak season, it turns out the service is not cheap, the service is OK, the location is strategic, the breakfast is quite good for the price, I will stay here again if I go to Surabaya.
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Accommodation's Reply
01 Jan 2026
Dear Mr./Ms. E*y, Sincerely, Amaris Darmo Hotel Surabaya. Thank you for taking the time to write a review and give us an excellent rating. We are delighted to hear that you enjoyed your stay, from the competitive pricing during peak season and the excellent service to the superb location and the great value breakfast. Your appreciation and trust motivate us to continue maintaining and improving the quality of our service. We hope to welcome you back on your next visit to Surabaya. Sincerely, The Management Team
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Leersia Y. R.
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Leisure
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6.7
/10
Reviewed 8 week(s) ago
time to change your regular hotel
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Accommodation's Reply
06 Jan 2026
Dear Ms. Liercia, Sincerely yours, Amaris Darmo Hotel Surabaya. Thank you for taking the time to write a review of your stay. We apologize that your experience did not meet your expectations. If so, we would like to know if there were any problems or unpleasant issues during your stay. Your feedback will be very helpful for us in evaluating and improving in the future. Thank you for your time and interest. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, The Management Team
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W***o
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Staycation
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8.5
/10
Reviewed 12 week(s) ago
The hot water in the shower is not hot enough, each room is given coffee, tea, sugar because it rained yesterday I needed a hot drink, there wasn't any in the room
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Accommodation's Reply
05 Dec 2025
Dear Madam W*o, Warmest regards, Amaris Hotel Darmo Surabaya Thank you for taking the time to write a review and rating. We appreciate your comments regarding the comfort of your stay. We apologize for the inconvenience you experienced regarding the unsuitable hot water temperature in the bathroom. We have forwarded this feedback to the relevant team and are sure they will be put to good use. For your hot beverage requirements, please be advised that we offer a welcome drink service at the lobby, including cold drinks during the day and hot drinks in the afternoon and evening, which all guests can enjoy at any time. Your feedback is very important for us to improve our services and facilities in the future. We sincerely hope to welcome you back to Amaris Hotel Darmo Surabaya for your next stay, with an even more comfortable and satisfying experience. Sincerely, The Management
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J***e
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Transit
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10.0
/10
Reviewed 12 week(s) ago
many menu choices...fast service.clean....
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Accommodation's Reply
02 Dec 2025
Dear Mr. J*E, Warmest regards, Amaris Hotel Darmo Surabaya Thank you very much for taking the time to write a review and give our hotel a great rating. We are very glad that you were satisfied with our breakfast selection, our prompt service and the cleanliness of our premises. Positive comments like these are the driving force that drives us to continue to strive to provide the best service to all our guests. We sincerely hope to welcome you back on your next visit for a wonderful stay at Amaris Hotel Darmo Surabaya. Best regards, Management
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Daniel I. J.
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Staycation
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9.4
/10
Reviewed 13 week(s) ago
Strategic location, within budget, nice clean rooms
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Accommodation's Reply
26 Nov 2025
Dear Mr. Daniel I.J., Best regards, Amaris Hotel Darmo Surabaya Thank you for taking the time to share your feedback regarding your stay. We are delighted to hear that you were satisfied with our convenient location, reasonable price, and the comfort and cleanliness of our room. Your positive feedback is an impetus for us to maintain and improve the quality of our services so that every time you stay with us, we look forward to welcoming you back for a memorable experience at Amaris Hotel Darmo Surabaya. Sincerely, The Management
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A***s
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Leisure
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9.4
/10
Reviewed 14 week(s) ago
Located in the center of Surabaya, easy access, close to various culinary alternatives, affordable room rates
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Accommodation's Reply
17 Nov 2025
Dear A*s, Warmest regards, Amaris Hotel Darmo Surabaya Thank you for your positive review and high rating. We are delighted to hear that you enjoyed our hotel's convenient location in the heart of Surabaya and its easy access to various dining options. We also appreciate our affordable room rates. Such positive comments are what motivate our team to continue providing the best service and maintaining the quality of our guests' comfort. We sincerely hope to welcome you back on your next visit for an even more memorable experience at Amaris Hotel Darmo Surabaya. Best regards, Management
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Verified Traveler
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10.0
/10
Reviewed 14 week(s) ago
The hotel staff is very friendly and the location is strategic, easy to access the locations to be visited.
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Accommodation's Reply
17 Nov 2025
Dear Valued Guest, Amaris Hotel Darmo Surabaya would like to express our sincere appreciation for your satisfaction rating. We are very pleased that our staff are friendly and our hotel's location provides a comfortable stay for you. Such positive feedback motivates all our team to maintain our service quality and deliver the best possible experience to all our guests. We sincerely hope to welcome you back for your next visit to Amaris Hotel Darmo Surabaya. Sincerely, Management
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A***N
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Business
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10.0
/10
Reviewed 14 week(s) ago
Very impressive and will stay again
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Accommodation's Reply
13 Nov 2025
Dear Mr/Ms A*N,* Warmest regards, Amaris Hotel Darmo Surabaya Thank you for your excellent review and rating. We are delighted to hear that you enjoyed your stay and plan to return. Your comfort and satisfaction are always our top priority, and positive comments like these motivate our entire team to continue to strive to provide the best service. We sincerely hope to welcome you back to Amaris Hotel Darmo Surabaya again with the same wonderful experience. Best regards, Management
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Esther L.
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Business
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10.0
/10
Reviewed 17 week(s) ago
Centrally located. Easy access to everything. Breakfast is complete, though simple. Clean hotel, spacious rooms, clean bathrooms, and friendly staff. Affordable.
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Accommodation's Reply
24 Oct 2025
Dear Ms. Esther, Warmest regards, Amaris Hotel Darmo Surabaya Thank you for your excellent review score and positive comments. We are very pleased to hear that you were satisfied with our convenient location, the cleanliness of our room and the service from our team. We look forward to welcoming you back on your next visit for an unforgettable stay experience at Amaris Hotel Darmo Surabaya. Best regards, Management
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A***h
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10.0
/10
Reviewed 18 week(s) ago
Everything was great, will stay here again
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Accommodation's Reply
22 Oct 2025
Dear Ms. A*h, Amaris Hotel Darmo Surabaya, Warmest regards, Thank you for your excellent review and rating. We are very glad that you enjoyed your stay at our hotel. Positive feedback like this is the driving force that drives us to continue to strive to provide the best service to all our guests. We sincerely hope to welcome you back on your next visit for an unforgettable and wonderful stay experience at Amaris Hotel Darmo Surabaya. Sincerely, Management
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T***a
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9.4
/10
Reviewed 21 week(s) ago
The hotel room was clean and comfortable. The bathroom was also spotless. The hotel staff was friendly and willing to assist guests with their needs.
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Accommodation's Reply
30 Sep 2025
Dear Mr./Ms. T*a, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your positive review and high marks. We are pleased to know that the cleanliness of our rooms, the comfort of our facilities, and the friendliness of our staff made a good impression during your stay. This feedback motivates our team to continue to maintain our service standards so that every guest's visit is always memorable. We look forward to welcoming you back again in the future for an equally memorable stay. Sincerely, Management
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Rosy K. M.
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Business
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9.4
/10
Reviewed 21 week(s) ago
The cleanliness is very good, comfortable and close to everywhere… The hotel staff is also very helpful… Highly recommended for those in Surabaya and will stay at Amaris again🥰
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Accommodation's Reply
30 Sep 2025
Dear Ms. Rosy, Warmest greetings from Amaris Hotel Darmo Surabaya. Thank you for your positive review and high marks. We are delighted to learn that our cleanliness, comfort, strategic location, and staff service have provided a pleasant stay for you. Your review and recommendation are valuable encouragement for our team to continue maintaining the quality of our services. We look forward to welcoming you back to Amaris Hotel Darmo Surabaya for an equally memorable stay. Sincerely, Management
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J***i
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10.0
/10
Reviewed 22 week(s) ago
Friendly, good service, close to the city, close to places to eat, close to shopping, close to places of worship.
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Accommodation's Reply
24 Sep 2025
Dear Mr./Ms. J*i, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your excellent rating. We are delighted to hear that our friendly service, strategic location close to the city center, restaurants, shopping centers, and places of worship have provided a comfortable stay for you. Your positive review motivates us to continue improving our services to ensure every guest feels comfortable and memorable. We look forward to welcoming you back in the future for an equally enjoyable stay. Sincerely, Management
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