I am dissatisfied with the hotel's handling of my booking issue. I encountered some problems and proactively contacted the hotel immediately after discovering them to inform them that I would not be checking in. I understand that the booking was non-refundable and this was my fault. However, what displeased me was that despite notifying the hotel early enough to confirm the room would not be used, they still refused to provide a refund, explaining that the room was reserved and locked in their system, making it impossible to sell to another guest. I respect their non-refundable policy, but in a case where a guest proactively reports a problem, I expect the hotel to handle it more flexibly and in good faith, such as considering reopening the reservation, providing partial assistance, or suggesting alternative solutions. This is my personal experience dealing with the hotel and information I believe other guests should consider when booking non-refundable rooms here.