My first experience staying in Medan. Upon arrival, I was greeted warmly, even though check-in was a bit late. I booked a Deluxe room and requested a Non-Smoking Room with a Double Bed, which the hotel happily accommodated. But perhaps to ensure a non-smoking room, I was chosen at the very end. I got room 1100 on the 11th floor. It was a bit quiet because it was at the very end, but that was okay because it met my request. During check-in, I was also informed that I could refill the drinking water at the dispenser near the elevator. And no joke, the water was Cleo Refill, the dispenser could be Warm and Cold as well. What I also liked most was the hand soap and 3-in-1 (shower soap-shampoo) also smelled really good. If you want to brew tea or coffee, powder is provided, Nescafe black coffee and Teh Botol Sosro, also with sweetener, sugar, and creamer. This is actually trivial, but for me, paying attention to these small details adds a plus point to this hotel's service. I also asked for the room to be cleaned. I was only out for three hours, and when I returned, the room was as clean as it was when I first checked in. Overall, it was a pleasant experience staying here. Plus, the view was great, with a view of the city from the window. I might consider staying here again.
