Dear Ms. Fina Wulandari Lubis, Salam hangat dari favehotel S. Parman Medan! Thank you for taking the time to share your feedback. We are deeply sorry to hear that your third stay with us was your worst experience, and we sincerely apologize for the immense disappointment and discomfort you encountered. While we appreciate your kind words regarding our friendly front desk staff, we are truly disappointed in ourselves for the series of unacceptable issues you faced. We sincerely apologize for the uncomfortable temperature in the elevator. Furthermore, the cleanliness issues you mentioned—from the dirty dishes left in the hallway to the strong odors in the room and bathroom, as well as the uncleaned trash bin—are completely below our standards. We are also highly concerned about the inadequate response from our housekeeping team when you reached out for assistance. Simply spraying air freshener and replacing the plastic bag without properly cleaning the room is not reflective of the standard operating procedures we uphold. Please rest assured that we take your detailed feedback very seriously. We have immediately addressed these issues with our Executive Housekeeper and the entire housekeeping team to conduct a thorough review and retraining. We are also coordinating with our engineering department to resolve the ventilation issue in the elevator so that this does not happen again. We completely understand your decision to move to another accommodation, and we deeply regret that we failed to provide the comfortable environment you expected. We truly value your past loyalty, and we hope you will give us another opportunity in the future to restore your faith in us and deliver the exceptional stay you deserve. Sincerely, Putra Sari Wijaya Front Office Manager

Dear Mr. Suriya, Sincerely yours from favehotel S. Parman Medan! Thank you so much for your perfect 10.0 review and for taking the time to share your experience staying with us during your business trip. We are delighted to hear that you were pleased with the friendliness of our staff, the comfort of the room, and the well-functioning and comfortably cool air conditioning. We are proud to have provided you with a memorable and worthwhile stay that met your expectations. Thank you for trusting us with your stay. We hope to welcome you back again on your next visit! Sincerely, Putra Sari Vijayad, Front Office Manager

Dear Ms. Syahnandra P., Sincere regards from favehotel S. Parman Medan! Thank you so much for your positive review and for taking the time to share your wonderful experience during your stay with us. We are delighted to hear that you enjoyed the comfort of the spacious rooms and the beautiful city views from your room. We are proud of our staff's ability to assist you with your luggage so quickly. This wonderful compliment is a great inspiration to our entire team to continue providing the best and most sincere service to all our guests. Thank you for trusting us with your stay. We hope to welcome you back again on your next visit! Sincerely, Putra Sari Wijaya, Front Office Manager

Dear Ms. Metha Nilarisma Devi, Warm greetings from favehotel S. Parman Medan! We sincerely apologize for the inconvenience you experienced regarding your room reservation not meeting your initial requirements during your stay on March 22nd. We deeply regret that this situation affected your comfort and well-being during your stay at our hotel. Further investigation revealed that the reservation received at 9:13 PM on the same day coincided with a period when our hotel was almost fully booked, resulting in very few non-smoking rooms available at that time. However, we realize that communication regarding this situation should have been more careful during the check-in process. This incident has become a valuable lesson for our team in responding quickly and providing the best possible solutions for each guest amidst limited room availability. We sincerely hope that you will give us the opportunity to welcome you again and demonstrate our commitment to providing even better quality service and accommodations. We wish you good health and happiness in all your endeavors. Sincerely, Putra Sari Vijayad, Front Office Manager

Dear Mr. Jouri J.F.S., Sincere regards from Favehotel S. Parman Medan! We appreciate your positive review and excellent rating after your stay at our hotel. Your enjoyment and comfort during your stay is a true source of pride for our entire team. We are delighted to hear that our Lonton Medan was a favorite of yours and that you enjoyed it more than once. We have conveyed this compliment to our restaurant team as encouragement. Regarding your suggestion about increasing staff at the reception counter during peak season, we greatly appreciate your valuable feedback. It is important for management to assess staff schedules to ensure the check-in process remains efficient and reliable for all guests. We look forward to welcoming you again on your next visit to Medan with the same excellent quality of service. We wish you good health, a smooth life, and happiness always. Sincerely, Putra Sari Vijaya, Front Office Manager

Dear Valued Guest, Warm regards from favehotel S. Parman Medan! We appreciate your positive review and excellent rating after your stay at our hotel. Your comfort and satisfaction with the friendliness of our staff and the cleanliness of our spacious rooms is a source of pride for our entire team. Your continued satisfaction with our diverse menu and the overall quality of our accommodations is a testament to our staff's commitment to providing a reliable, clean, and friendly stay experience. Ensuring every guest has a comfortable and relaxing environment and genuine service is our core commitment, which we will always uphold. We sincerely hope to welcome you back to Medan for another wonderful visit to our accommodations. We wish you good health, a smooth life, and happiness in every step. Sincerely, Putra Sari Vijaya, Front Office Manager

Dear Ms. Lestianovika G., Warm regards from favehotel S. Parman Medan. We would like to express our deepest gratitude for the wonderful review you shared after your stay at our hotel. We understand that the friendliness of our staff, the excellent cleanliness of the premises, and the diverse and delicious food made your stay perfect, which is truly our pride. We have immediately forwarded your sincere compliments to all relevant departments, especially the reception, housekeeping, and food and beverage departments. Positive acknowledgment of their dedication to friendly service, maintaining cleanliness, and preparing delicious food is a major driving force for us in always providing a perfect experience for all our guests. We sincerely hope to welcome you again on your next visit to Medan with the same excellent quality of service. We wish you good health, happiness, and smooth sailing in every step of your journey. Sincerely, Putra Sari Vijaya, Reception Manager

Dear Valued Guest, S. Perman Favehotel Medan would like to express our sincere gratitude for choosing our services. Our entire team is delighted to receive your 10/10 rating. We are pleased that our clean and comfortable rooms and delicious food made your stay in Medan more enjoyable. Thank you for choosing our hotel. Our team looks forward to serving you again in the future. We wish you a safe journey. Putra Sari Vichai, Front Office Manager

Dear Valued Guest, Warm regards from favehotel S. Parman Medan! Thank you so much for your perfect 10.0 rating after your stay with us. We are proud to know that you enjoyed the hotel's facilities, excellent location, and the safety measures we provided. The comfort and safety of all our guests is paramount to everyone at management. Your satisfaction and peace of mind during your stay is a very meaningful achievement for us. This motivates our entire team to continuously strive to maintain the quality of service and safety standards so that every guest can have a memorable stay. We hope to welcome you again on your next holiday in Medan. We wish you good health and happiness always. Sincerely, Putra Sari Vichaiya, Front Office Manager

Dear Valued Guest, Warm greetings from favehotel S. Parman Medan! We appreciate you taking the time to share your experience with us. We are extremely proud of your almost perfect review for our excellent location and spacious rooms. We have taken your feedback regarding the breakfast menu into consideration. For management, every guest's comment is invaluable in continuously improving the quality of every detail of our service. We are committed to refining our breakfast menu to provide an even more exceptional dining experience on your next stay. Your overall trust in the comfort of our hotel is a great inspiration to the entire team to consistently provide excellent service. We look forward to welcoming you again in the future. Sincerely, Putra Sari Vijay, Front Office Manager

Dear guest, warm greetings from favehotel S. Parman Medan! We sincerely appreciate your positive feedback regarding your stay at our hotel. Our management is very proud to hear that you were satisfied with the friendly and attentive service provided by our staff. We are especially pleased to hear that you appreciated our early morning service. Our commitment to providing reliable and attentive service is part of our commitment to providing prompt service to all our guests, especially in the early morning hours. We will share your efforts to help you start your day with a positive attitude with the relevant teams. We look forward to welcoming you back to our hotel. We wish you continued health and happiness. Thank you. Putra Sari Wijaya, Front Desk Manager

Dear Valued Guest, Warm regards from favehotel S. Parman Medan! Thank you for taking the time to share your experience with us. We were delighted to assist you and ensure your comfort upon your arrival at the hotel at midnight. We are pleased to hear that the attentiveness of our staff and the availability of a cool, comfortable room allowed you to rest fully after your journey from the airport. Prompt service in all situations is our core commitment, ensuring that every guest feels warmly welcomed and cared for. We look forward to welcoming you again in the future with our consistently excellent service standards. We wish you good health and a safe journey. Sincerely, Putra Sari Vichai, Front Office Manager

Dear Valued Guest, Warm regards from favehotel S. Parman Medan! We would like to express our deepest gratitude for your positive review and rating. We are delighted to hear that you enjoyed your stay, from the friendly welcome from our staff upon arrival to the convenient location. We were also pleased to read your compliments on the variety of food on our restaurant menu. We strive to provide satisfying and easily accessible dining options for all guests wishing to explore the area surrounding the hotel and nearby shopping malls. These positive compliments will be an additional motivator for our entire team to continue maintaining and improving the quality of our service. We hope to welcome you back again in the future to provide you with even better service. We wish you continued success and happiness. Sincerely, Putra Sari Vichai, Front Office Manager

Dear Ms. Regga P., Sincerely yours from favehotel S. Parman Medan! We would like to express our deepest gratitude for your excellent review and a perfect 10.0 rating for your stay at our hotel. It is a great honor for the entire management team to know that you recommend our hotel as a value-for-money accommodation. Providing quality service and comfortable facilities at reasonable prices for all guests is our core mission. Your trust is a great driving force for our entire team to strive to provide a pleasant and competitive guest experience in the future. We hope to have the opportunity to welcome you again with the same excellent standard of service. We wish you continued success. Sincerely, Putra Sari Vichai, Front Office Manager

Dear Valued Guest, Warm greetings from favehotel S. Parman Medan! We would like to express our deepest gratitude for your 10.0 rating and positive feedback regarding your stay. Your overall excellent experience is a source of great pride for our entire team. Your honest feedback means a great deal to us and is a wonderful inspiration for all management to continuously maintain and improve our service and facilities. Your trust is our top priority, and we are committed to providing the best possible service to all our guests. We hope to welcome you again in the future with the same high quality of service. We wish you good health and happiness always. Sincerely, Putra Sari Vichai, Front Office Manager

Dear Valued Guest, Warm regards from favehotel S. Parman Medan! We extend our deepest gratitude for your excellent review and a perfect 10.0 rating. We are delighted to hear that your New Year's stay was clean and comfortable. We are especially pleased to read your compliments on the speed of our service. Prompt response and maintaining the hotel's cleanliness are paramount to our team's hospitality. Your compliments further motivate our management to continue maintaining our excellent service standards. We look forward to welcoming you again in the future with our attentive service. We wish you success and happiness throughout the year. Sincerely, Putra Sari Vichai, Front Office Manager

Dear Ms. Lolita B., Sincerely yours from favehotel S. Parman Medan! Thank you so much for your high rating following your stay. We appreciate you taking the time to share your experience. We apologize for the inconvenience you experienced with the non-smoking room still having a cigarette smell upon arrival. However, we are very pleased to know that our staff's quick response in upgrading your room was a satisfactory solution. Management takes feedback on such technical issues very seriously and will ensure we strictly maintain our standards of cleanliness and comfort for non-smoking rooms in the future. I will share your compliments regarding our staff's quick response with the entire team as encouragement. We look forward to welcoming you back again for an even better experience. Wishing you continued happiness. Sincerely, Putra Sari Vichai, Front Office Manager

Dear Mr. Siwan S., Greetings from favehotel S. Parman Medan! We would like to express our deepest gratitude for your excellent review and perfect 10.0 rating. Having a memorable and wonderful New Year's Eve experience with us is a source of great pride for all of our management. We are delighted that you enjoyed the comfort of our clean rooms and the stunning views of the Medan fireworks from your room window. These, combined with the quality of our delicious breakfast and excellent hospitality, are the standards we strive to create for all our guests. Your sincere appreciation will be a great driving force for our entire team to continuously provide the best service. We hope to have the opportunity to welcome you back again on other special occasions in the future. We wish you a year of success, good health, and much happiness. Sincerely, Putra Sari Wijaya, Front Office Manager

Dear Mr. Trisetiawan, Sincere regards from favehotel S. Parman Medan! We would like to express our deepest gratitude for your excellent review and a perfect 10.0 rating. Your satisfaction with the friendliness of our staff and the facilities we provide is a source of pride for our entire team. Sincere service and meticulous maintenance of our facilities are paramount to our management, ensuring that every guest enjoys maximum comfort during their stay. Your compliments motivate us to continuously maintain and improve our excellent service standards. We look forward to welcoming you back on your next visit to Medan. Wishing you continued success and good health. Sincerely, Putra Sari Vichai, Front Office Manager

Dear Valued Guest, Warm greetings from favehotel S. Parman Medan! We sincerely thank you for your high rating of 9.7 and your positive feedback. Your generally satisfactory four-night stay was a great pleasure for the entire management team. We appreciate the friendliness of our staff and the consistent cleanliness of the rooms. Maintaining consistent standards of service and hygiene is our highest commitment to ensure every guest feels at home. This positive feedback will be a great inspiration for the entire team to continue providing the best possible service. We sincerely hope to have the opportunity to welcome you back in the future with such excellent service. We wish you good health and happiness. Sincerely, Putra Sari Vijay, Head of Front Office.