Astara Hotel Balikpapan

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Overall Ratings & Reviews Astara Hotel Balikpapan

Traveloka (5,924)
Other sources (10)
8.3
Very Good
From 5,924 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.3

Location

8.7

Service and Facilites

8.3

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Variety (184)
Ambiance (181)
Accessibility (176)
Surroundings (175)
Staff Friendliness (174)
Taste (173)
Distance to City Center (170)
Bedroom (166)
Hotel Area (164)
Family Friendly (161)
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Traveler Reviews Astara Hotel Balikpapan

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Customer reviews
h***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Clean hotel, responsive and friendly staff
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Accommodation's Reply
24 Apr 2026
Dear Valued Guest, Warm greetings from Astara Balikpapan Hotel. Thank you for sharing your experience. We are delighted to hear that you were impressed with the cleanliness of the hotel and the attentive and friendly service from our staff. Your feedback is invaluable and encourages our team to continuously improve the quality of service and comfort for all our guests. We hope you will have a similarly positive experience on your next visit. Sincerely, The Management Team
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A***d
icon-Leisure
Leisure
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10.0
/10
Reviewed 6 day(s) ago
The hotel staff is very friendly, makes check-in and check-out easier, vehicle parking is free, the hotel atmosphere is calm.
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Accommodation's Reply
20 Apr 2026
Dear Valued Guest, Asara Balikpapan Hotel welcomes you. Thank you for sharing your stay experience. We are pleased to know that our friendly staff, easy check-in and check-out process, convenient parking facilities, and tranquil atmosphere contributed to your comfortable stay. Your feedback is invaluable and encourages us to further improve our services and guest comfort. We hope you will return again, and we are committed to providing you with an even better experience. Sincerely, The Management Team
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hsaga s.
icon-Medical
Medical
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10.0
/10
Reviewed 1 week(s) ago
Very satisfied during the stay, good service.
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Accommodation's Reply
18 Apr 2026
Dear Ms./Mrs. Hsaga S., Sincerely yours, from Astara Balikpapan Hotel. Thank you for sharing your experience. We are delighted to know that the service we provided created a positive impression during your stay. Your feedback is very valuable and encourages us to continue improving the quality of our service and comfort for all our guests. We hope you will visit us again, and we will do our best to provide you with an even better experience. Sincerely, The Management Team
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Verified Traveler
icon-Leisure
Leisure
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10.0
/10
Reviewed 1 week(s) ago
Booking a hotel is very easy and cheap, the quality of the hotel rooms is very good 😊
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Accommodation's Reply
18 Apr 2026
Dear Valued Guest, Warm greetings from Astara Balikpapan Hotel. Thank you for sharing your experience. We are delighted to hear that the easy booking process and the quality of the rooms created a positive impression during your stay. Your feedback is invaluable and motivates us to further improve the quality of service and comfort for all our guests. We hope you will visit us again, and we will strive to provide an even better experience for you. Sincerely, The Management Team
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b***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The service is okay, but it might be a bit slow when there are lots of visitors. The breakfast price might be better to be reduced as an add-on, it's too expensive I think. Overall, it's a good experience to stay here.
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Accommodation's Reply
16 Apr 2026
Dear Valued Guest, Warm greetings from Astara Balikpapan Hotel. Thank you for sharing your experience. We are pleased to hear that you had a positive overall experience. Your feedback regarding service during peak hours and breakfast pricing will be taken into consideration for future evaluations and improvements. Your feedback is invaluable and motivates us to continuously improve the quality of service and comfort for all our guests. We hope you will visit us again, and we will do our best to provide you with an even better experience. Sincerely, The Management Team
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Stella d. p.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Friendly, fast service, comfortable rooms, very delicious and impressive food, according to the price, it is really worth it to vacation with family here.
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1 people find it helpful
Accommodation's Reply
14 Apr 2026
Dear Ms. Stella D.P., Sincerely, from Astara Balikpapan Hotel. Thank you for sharing your experience. We are delighted to hear that the friendly and prompt service, comfortable rooms, and delicious food provided a memorable and fulfilling experience for you and your family. Your feedback is invaluable and encourages us to further improve the quality of our service and comfort for all our guests. We hope you will visit us again, and we will do our best to provide you with an even better experience. Sincerely, The Management Team
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I***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 2 week(s) ago
The room price and amenities didn't match what was booked. The receptionist lacked knowledge of room layout. The breakfast menu seemed standard.
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Accommodation's Reply
18 Apr 2026
Dear Guest, we sincerely welcome you to Asara Balikpapan Hotel. Thank you for sharing your valuable experience. We sincerely apologize for any inconvenience you experienced during your stay. We will incorporate your valuable feedback into future improvements to our services and facilities. Your feedback is invaluable to us and serves as the driving force behind our continuous efforts to provide better service and comfort to all our guests. We hope you will visit us again, and we will do our utmost to provide you with an even more satisfying experience. Thank you. Sincerely, Management
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Henny P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
basically the hotel is the best...astara balikpapan is located in the middle of the city...there is a super complete mall...you don't need to go anywhere else, everything is there
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1 people find it helpful
Accommodation's Reply
11 Apr 2026
Dear Mr. Henny P, Sincerely, Astara Balikpapan Hotel. Thank you for sharing your experience. We are delighted to hear that our central location and connectivity to shopping malls provided convenience and enjoyment during your stay. Your feedback is very valuable and encourages us to continue improving the quality of our service and comfort for all our guests. We hope you will visit us again, and we will do our best to provide you with an even better experience. Sincerely, The Management Team
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H***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Kids always love swimming at the hotel
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Accommodation's Reply
11 Apr 2026
Dear Valued Guest, Warm greetings from Astara Balikpapan Hotel. Thank you for sharing your experience. We are delighted to hear that the children enjoyed the swimming pool during your stay. Your feedback is invaluable and motivates us to further improve the quality of our service and comfort for all our guests. We hope you will visit us again, and we will do our best to provide you with an even better experience. Sincerely, The Management Team
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The kids really enjoy staying here, plus it's close to the mall, just take the elevator down. No need to go out, everything is there.
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1 people find it helpful
Accommodation's Reply
07 Apr 2026
Dear Valued Guest, Warm greetings from Astara Balikpapan Hotel. Thank you for sharing your experience. We are delighted to hear that the children had a great time and that easy access to the shopping mall made your stay convenient. Your feedback is invaluable and motivates us to further improve the quality of our service and comfort for all our guests. We hope you will visit us again, and we will do our best to provide you with an even better experience. Sincerely, The Management Team
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Quite comfortable and excellent, further improvement. Thank you.
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Accommodation's Reply
07 Apr 2026
Dear Valued Guest, Warm greetings from Astara Balikpapan Hotel. Thank you for sharing your stay experience. We are delighted to hear that you enjoyed your stay. Your feedback will be taken into consideration to improve our services in the future. Your feedback is invaluable and motivates us to continuously improve the quality of our service and comfort for all our guests. We hope you will visit us again, and we will do our best to provide an even better experience. Sincerely, The Management Team
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Andri N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Hotel staff is friendly, atmosphere is comfortable.
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Accommodation's Reply
08 Apr 2026
Dear Mr. Andrey N., Sincerely yours, from Astara Balikpapan Hotel. Thank you for sharing your experience. We are delighted to hear that our friendly staff and comfortable hotel atmosphere provided a memorable experience during your stay. Your feedback is very valuable and encourages us to continue improving the quality of our service and comfort for all our guests. We hope you will visit us again, and we will do our best to provide you with an even better experience. Sincerely, The Management Team
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
One complex with malls and other entertainment centers
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Accommodation's Reply
07 Apr 2026
Dear Valued Guest, Warm greetings from Astara Balikpapan Hotel. Thank you for sharing your experience. We are delighted to hear that our location within a complex with shopping malls and other entertainment venues provided convenience and enjoyment during your stay. Your feedback is very valuable and encourages us to continue improving the quality of our service and comfort for all our guests. We hope you will visit us again, and we will strive to provide you with an even better experience. Sincerely, The Management Team
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M***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It's fun having a waterboom, the kids are happy, the pool is constantly being cleaned
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Accommodation's Reply
07 Apr 2026
Dear Valued Guest, Warm greetings from Astara Balikpapan Hotel. Thank you for sharing your experience. We are delighted to hear that the water park facilities and the cleanliness of the swimming pools provided a memorable experience, especially for the children, during your stay. Your feedback is very valuable and encourages us to continue improving the quality of our service and comfort for all our guests. We hope you will visit us again, and we will strive to provide you with an even better experience. Sincerely, The Management Team
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Dwi F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Thank you, it was a very pleasant stay at Hotel Astara Balikpapan
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Accommodation's Reply
07 Apr 2026
Dear Mr. Dwee F, Sincerely yours, from Astara Balikpapan Hotel. Thank you for sharing your experience. We are delighted to hear that you enjoyed your stay. Your feedback is invaluable and motivates us to further improve the quality of our service and comfort for all our guests. We hope you will return again, and we will do our best to provide you with an even better experience. Sincerely, The Management Team
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
This is the most comfortable staycation in my opinion.. Everything is good.. Clean room, friendly service, delicious breakfast.. Next time I go to BPPN, I will come here again.
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Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Warm greetings from Astara Balikpapan Hotel. Thank you for taking the time to review your stay at Astara Balikpapan Hotel. We are delighted to hear that the cleanliness of your room, the friendly service, and the delicious breakfast made your stay comfortable and memorable. Your feedback is very important to us and encourages our entire team to continue striving to provide the best services and facilities for all our guests. Thank you for your visit and review. Sincerely, The Management Team
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ermawati c.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very satisfied with the service and facilities, next time I will come back here again.
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Accommodation's Reply
11 Apr 2026
Dear Ms. Ermawati C., Sincerely yours, from Astara Balikpapan Hotel. Thank you for sharing your experience. We are delighted to know that the services and facilities we provided provided a memorable experience during your stay. Your feedback is very valuable and encourages us to continue improving the quality of our services and comfort for all our guests. We hope you will visit us again, and we will do our best to provide you with an even better experience. Sincerely, The Management Team
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Herlistiyana Y.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Everything is comfortable... ☺ except for the breakfast... The menu is extensive but the taste of the food is lacking.
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Accommodation's Reply
11 Apr 2026
Dear Ms. Herlistiana Y., Sincerely yours, from Astara Balikpapan Hotel. Thank you for sharing your experience. We are delighted to hear that you enjoyed your stay and the facilities. Your suggestion regarding breakfast has been taken into consideration for future improvements. Your feedback is invaluable and motivates us to continue improving the quality of our service and comfort for all our guests. We hope you will visit us again, and we will do our best to provide you with an even better experience. Sincerely, The Management Team
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very impressive, the room is nice and can be upgraded to a pool and waterboom view, the toilet has a bidet which is very comfortable, the breakfast is very complete and delicious, the hotel is in a mall area which is very easy to shop, the service is friendly and fast.
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Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Asara Balikpapan Hotel extends a warm welcome. Thank you for taking the time to write a review of your stay at Asara Balikpapan Hotel. We are delighted to hear that the comfort of your rooms, the view, the amenities, the varied breakfast menu, our central location in the shopping area, and our friendly and prompt service made your stay memorable. Your feedback is very important to us and inspires all our staff to continue striving to provide the best service and facilities for all our guests. Thank you for your stay and review. Sincerely, The Management Team
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I***a
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The receptionist was unfriendly and unhelpful. For example, when I requested a double access card, I had to leave the room for business because I was traveling with my family. Accessing the room back was difficult. The staff explained that many guests hadn't checked out between 2 and 9 PM, citing the same reason. What guest hasn't checked out by 9 PM?
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Accommodation's Reply
11 Apr 2026
Dear Valued Guest, Warm greetings from Astara Balikpapan Hotel. Thank you for sharing your experience. We apologize for any inconvenience, especially regarding the service you received. This information will be reviewed to improve our services in the future and provide our guests with a more comfortable experience. Thank you for your feedback. We hope to welcome you again, and we will do our best to provide a better experience. Sincerely, The Management Team
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Number of reviews per page
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