It took hours for the room to cool down. The next day, we deposited 200,000 Rupiah to request another access card so the AC would stay on while we were out, and the room was finally cool in the evening. Other than that, the staff were all friendly and helpful. Check-in was quick, and even though I chose the wrong smoking room, they were able to upgrade to a non-smoking one.

The hotel is located near the Surabaya Airport and the toll road gate, so it has easy access. The restaurant's food also offers a good variety and affordable prices.

The location hotel is flexible and near Airport for those who transit or just early to be near airport. The room is clean and all is complete. The staff is not really helpful at the first. When I do check in the staff just give the key and that’s all. Didn’t explain where is the room floor, where is to go the the lift, what is the wifi username and password and didn’t talk at all except ask the name and identity. Not like others hotel who explain when we are check in. The receptionist is not really nice staff. But when I’m check out I got nice staff who can help me. Please for all staff don’t look at who is check in. Don’t ever never look at the cover of the person. When I ask for going to the airport the staff think I go to Domestic Flight. Even i just use a simple dress or clothes. Serve all the quest like a king or Queen. Because without the quest this hotel will not stand until now. I paid for stay. But I have bad experiences during check in with receptionist staff. I wi not recommend to come back to this hotel for next year vacation. Thank you so much.

Everything is good and according to expectations.

The service was very good, stayed here because I was leaving on an early morning flight.

The room's air conditioning was outdated, so it wasn't cooling optimally. The hallway air conditioning was missing or turned off, making it extremely stuffy and hot, even at night.

The hotel staff is friendly, the food is complete and delicious, and the rooms are clean. Thank you Swissbelin.

Cleanliness is excellent, facilities and service are excellent. The location is very strategic if you want to get to the airport or the city center. Request a non-smoking room, and if you're booking with a family, we can accommodate adjacent rooms. Thank you.

The hotel staff was very helpful, the room was clean and comfortable, and the toilet and bathroom were okay, but unfortunately there was no tap for ablution. Overall, it was okay.

The hotel staff was very helpful, the room was clean and comfortable, and the toilet and bathroom were okay, but unfortunately there was no tap for ablution. Overall, it was okay.

Comfortable place, spacious parking, friendly hotel staff

Comfortable place and friendly hotel staff

Great. Top notch, loyal customer at Swiss Bell.

Highly recommended. The hotel offers free airport transfers.

The location is near the airport, very strategic if we want to leave early from the airport and there is a shuttle car... Friendly staff and comfortable atmosphere.

Location near Juanda Airport, there is a shuttle to the airport, 👍

The location is close to the airport, also close to the city center of Surabaya, in my opinion it is quite strategic.

It's perfect for those heading to the airport the next day, so you can rest comfortably beforehand. The bed is spacious.

Good experience to stay in here

Everything was fine, and there was airport drop-off too. Don't forget to book a seat on the airport shuttle, as it was full during our stay. Domestic drop-off takes about 30 minutes because you have to take your international flight first.