Dear Suzanna Sutjipto Hueseman, Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We appreciate your detailed review and are glad to hear that overall, your stay was satisfying. We apologize for any inconvenience caused by the initial unpleasant smell in your first room. We strive to provide a comfortable environment for all our guests, and we will address this issue promptly to ensure it does not happen again in the future. We are pleased that when you moved to another room with a roommate, there was no smell despite the lack of windows. However, we understand that the room area may have felt a bit narrow for two people. We value your feedback and will take it into consideration as we continue to improve our facilities. We apologize for the absence of a hair dryer in your room. Actualy for a hair dryer you can ask at the receptionist counter and we will give it to you. On a positive note, we are delighted that you found our receptionist kind and friendly. Our team takes pride in providing excellent customer service, and it is always rewarding to receive such positive feedback. Once again, thank you for sharing your experience with us. We hope to have the opportunity to welcome you back in the future and provide an even better stay. Best regards, Receptionist Lavender Inn USJ

Dear Koay Xinli, Thank you for taking the time to provide us with your feedback. We sincerely apologize for any inconvenience caused by the cleanliness of the toilet. We will address this issue immediately and ensure that it does not happen again in the future. We appreciate your understanding regarding the noise from the lift operation near your room. While it may not be a big issue for you, we understand that a peaceful environment is important for our guests' comfort. We will take note of your preference. We are glad to hear that despite these minor issues, you still plan on coming back again. Your continued support means a lot to us, and we look forward to providing you with an even better experience on your next stay. If there is anything else we can assist you with or if you have any further suggestions, please do not hesitate to let us know. Thank you once again for choosing our establishment, and we hope to welcome you back soon. Best regards, Receptionist Lavender Inn USJ

Dear Guest, Greetings from Lavender Inn!!! Thank you for choosing our hotel Lavender Inn as you accommodation destination, and taking time out to share your experience on this social platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your feedback, we really appreciate and look forward to welcoming you back to our hotel. Warm Regards, Afiqah (Receptionist)