Overall Ratings & Reviews Aston Batam Hotel & Residence

Dear Guest, Thank you for your positive review. We are pleased to know that you were satisfied with our facilities, location, breakfast, and service. We look forward to welcoming you back to Aston Batam Hotel & Residence soon. Warm regards, Aston Batam Hotel Management.

Dear Guest, Thank you for your positive review. We are pleased to know that you were satisfied with our facilities, location, breakfast, and service. We look forward to welcoming you back to Aston Batam Hotel & Residence soon. Warm regards, Aston Batam Hotel Management.

Dear Guest, Thank you for sharing your experience at Aston Batam Hotel. We are delighted to hear that you enjoyed our location, service, facilities, breakfast, and swimming pool. Positive feedback like this is invaluable to our team, as we strive to continuously provide the best service. We look forward to welcoming you back to Aston Batam Hotel & Residence on your next visit. Warmest Regards, Aston Batam Hotel Management.

Dear Rizka, Thank you for your wonderful feedback! We’re glad you enjoyed our modern, spacious design and the variety of facilities, from our Starbucks® at Peppermint Lounge to relaxing massage treatments. It’s great to hear the bathtub added to your comfort too. We look forward to welcoming you back for another relaxing stay at Aston Batam Hotel & Residence. Warm Regards, Aston Batam Hotel Management.

Dear Guest, Thank you for your positive review and continued trust in Aston Batam Hotel & Residence. We are delighted to know that you and your family have always enjoyed your stay here, from the delicious food, the cleanliness of the hotel, to the friendliness of our staff. Reviews like these inspire us to continue providing the best service. We look forward to your next visit with your beloved family! Best regards, Aston Batam Hotel & Residence

Dear Maria, Thank you for your appreciation and support for Aston Batam Hotel & Residence. We are very pleased to hear that the service and taste of the food in our restaurant have met your expectations. Positive feedback like this motivates us to continue to maintain and improve the quality of our services. See you again on your next visit! Warm Regards, Aston Batam Hotel Management.

Dear Herry, Thank you for sharing your positive experience during your stay at Aston Batam Hotel & Residence. We are very pleased to know that the friendliness and helpfulness of our staff left a good impression on you. Reviews like this are the motivation for us to continue providing the best service. We look forward to your next visit. Warm Regards, Aston Batam Hotel Management.

Dear Christian, Thank you for taking the time to review Aston Batam Hotel & Residence. We apologize for the inconvenience you experienced regarding the completeness of toiletries and the delay in responding to requests. This is certainly not the standard of service we expect from our guests. Your feedback regarding the taste of the food at breakfast is also greatly appreciated, and we have forwarded it to our culinary team for immediate follow-up and improvement. We greatly appreciate your visit and look forward to welcoming you back with a much better experience in the future. Warm Regards, Aston Batam Hotel Management.

Dear Guest, Thank you for your positive review. We are delighted to know that you are satisfied with the value you received — affordable rates with quality facilities. We hope this pleasant experience will make you more comfortable to stay again at Aston Batam Hotel & Residence. See you on your next visit! Warm regards, Aston Batam Hotel Management.

Dear Andreas, Thank you for this short but meaningful review. We are very happy to know that you felt comfortable and satisfied during your stay at Aston Batam Hotel & Residence. Hopefully we can continue to be your first choice when visiting Batam. See you again on your next visit! Warm regards, Aston Batam Hotel Management.

Dear Guest, Thank you for your positive review. We are pleased to hear that your communication with the front desk team was comfortable and the service provided was satisfactory. Reviews like this motivate us to continue to maintain and improve the quality of our services. We hope to welcome you back to Aston Batam Hotel & Residence in the near future. Warm regards, Aston Batam Hotel Management.

Dear Guest, Thank you for taking the time to share your experience with us at Aston Batam Hotel & Residence. We are very pleased to know that you felt comfortable with the cleanliness of our hotel and the fast and friendly service from our team. Reviews like this are an encouragement for us to continue to provide the best service for every guest. Warm Regards, Aston Batam Hotel Management.

Dear Guest, Thank you for your feedback regarding your stay at Aston Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future. Warm Regards, Aston Batam Hotel Management.

Dear Guest, Thank you for your kind words! We’re thrilled to hear that you had a very good and comfortable stay with us. Your satisfaction means a lot, and we truly look forward to welcoming you back again very soon at Aston Batam Hotel & Residence. Warm regards, Aston Batam Hotel & Residence

Dear Guest, Thank you for your positive review! We are delighted to hear that the friendliness and helpfulness of our staff made a positive impression during your stay at Aston Batam Hotel & Residence. Reviews like this motivate us to continue providing the best service. See you again on your next visit! Best regards, Aston Batam Hotel & Residence

Dear Muhammad, Thank you for sharing your experience with us. We are deeply sorry and concerned about the incident that occurred on April 6, 2025. This incident clearly should not have happened, and we sincerely apologize for the inconvenience and hurt you experienced. The safety and comfort of our guests is our top priority, and we have immediately launched an investigation and implemented corrective measures to ensure a similar incident does not happen again in the future. We greatly appreciate your willingness to share this information, and wish you a speedy recovery. If there is anything else we can assist you with, please do not hesitate to contact us directly. Sincerely, Aston Batam Hotel Management.

Dear Guest, Thank you for sharing your experience with us at Aston Batam Hotel & Residence. We apologize for the initial inconvenience related to the air conditioning in your first room. However, we were happy to provide a solution quickly by upgrading your room to ensure your continued comfort during your stay. Your feedback regarding our serviced apartments is highly appreciated and will be used as a basis for future service improvements. We hope to welcome you back for an even more seamless experience on your next visit. Best regards, Aston Batam Hotel Management.