Dear Valued Guest, We are pleased to inform you that Night & Day Hotel Kedungdoro - Surabaya is committed to providing the best possible experience and service to all our guests. Regarding your feedback, we appreciate your understanding regarding any inconvenience you experienced during your stay. This information is important for our improvement and will be used for routine maintenance related to this issue. We hope that in the future, all our guests will receive the same excellent facilities, services, and experiences. Thank you again for being our guest, and we look forward to welcoming you back to Night & Day Hotel Kedungdoro - Surabaya. Sincerely, The Management Team, Night & Day Hotel Kedungdoro - Surabaya