Log In
Register
Royal Regantris Cendana
Explore Royal Regantris Cendana
Overall Ratings & Reviews Royal Regantris Cendana
Traveloka (2,664)
8.5
Very Good
From 2,664 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.6
Meal
8.3
Location
8.8
Service and Facilites
8.6
People often mention about Royal Regantris Cendana
All
Staff Friendliness (57)
Room Space (53)
Bedroom (53)
Distance to City Center (51)
Accessibility (48)
Ambiance (46)
Check-in/out Time (45)
Bathroom (45)
Surroundings (42)
Family Friendly (42)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Royal Regantris Cendana
Number of reviews per page
20
40
Customer reviews
AK
Andreas K.
Staycation
9.4
/10
Reviewed 4 day(s) ago
An old but very comfortable hotel and one of the best recommendations in the city center. Worth the price.
See original
Find this review helpful?
G***a
Business
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly to visitors from out of town, informative, the security guard is a star 🌟🌟🌟🌟🌟 very cool and polite, salute!
See original
Find this review helpful?
Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
See original
M***i
Leisure
9.7
/10
Reviewed 4 week(s) ago
Overall, the hotel is comfortable, clean and tidy, close to eateries and in the city center and close to Gubeng Station. However, perhaps the service could be improved, especially the receptionist. I checked in on March 30, 2026 at 3 AM, via phone asked the price of AYCE breakfast, only 80k, when I asked the receptionist she answered 100k, I immediately confirmed, "I called you earlier and they said 80k," she was immediately shocked and nervously replied, "Oh yeah, 80k," is this a markup or not... annoying (that's the only minus).
Read More
See original
Find this review helpful?
Accommodation's Reply
15 Apr 2026
Dear Mr. Mulyo Adi, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted to receive your positive feedback through the Traveloka app. Regarding the additional buffet breakfast, our hotel normally charges 100,000 Rupiah per person. However, we offer a Happy Hour where the additional breakfast is available for 80,000 Rupiah per person. This Happy Hour price is subject to availability and must be paid immediately during Happy Hour. Thank you again for being our guest. We hope to welcome you back on your next stay. Sincerely, Fajar Putra, Front Office Manager
See original
Verified Traveler
Transit
6.8
/10
Reviewed 4 week(s) ago
Last year, staying at Royal Regantris Cendana made me and my family come back again, because it was fun, this time staying at Royal Regantris Cendana was disappointing, got a room with a condition where the bathroom door could not be closed properly, so it had to be fixed first, the bed sheets used were dirty and had red stains like blood (maybe they had been washed but not clean) hopefully in the future it can be fixed.
Read More
See original
Find this review helpful?
Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to review your stay with us. We apologize for any inconvenience you may have experienced. We have reviewed all your feedback and are taking steps to prevent such incidents from happening again in the future. We apologize again for any inconvenience caused. We hope to welcome you back on your next stay with even better service. Sincerely, Fajar Putra, Front Office Manager
See original
B***a
Transit
8.2
/10
Reviewed 5 week(s) ago
The WhatsApp admin is very responsive. Thank you for accommodating this hassle.
See original
Find this review helpful?
Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
See original
Da
Diandra a. R.
Leisure
8.2
/10
Reviewed 5 week(s) ago
The staff's friendliness and complaint handling are excellent, really great.
See original
Find this review helpful?
Accommodation's Reply
15 Apr 2026
Dear Ms. Diandra A. R., From the Royal Regantris Cendana Hotel, Thank you for taking the time to share your stay with us. We are delighted that you enjoyed your memorable stay at Royal Regantris Cendana. Thank you again for being our guest. We hope to welcome you back to Royal Regantris Cendana for your next visit. Sincerely, Fajar Putra, Front Office Manager
See original
R***a
Staycation
8.4
/10
Reviewed 5 week(s) ago
The hotel itself is quite comfortable. Upgrades/renovations to the hotel facilities are likely in need. The surrounding area is quite good, and the location, close to the mall, is a plus. Best price
See original
Find this review helpful?
Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
See original
SS
Sadtoto S.
Leisure
9.1
/10
Reviewed 5 week(s) ago
View to road access from 5th floor.
See original
Find this review helpful?
Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
See original
S***n
Leisure
8.2
/10
Reviewed 5 week(s) ago
It's cool and comfortable to live here. Close to Tunjungan Plaza.
See original
Find this review helpful?
Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
See original
Annisa R.
Transit
8.5
/10
Reviewed 5 week(s) ago
So far so good, right in the middle of town ☺️
See original
1 people find it helpful
Accommodation's Reply
30 Mar 2026
Dear Ms. Anisa Rahmi, Royal Regantris Sendana Hotel extends its highest regards. Thank you for taking the time to write a review of your stay with us. We are delighted to hear that you had a memorable time at Royal Regantris Sendana. Thank you again for being our guest. We hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
See original
B***u
10.0
/10
Reviewed 5 week(s) ago
Strategic location, varied breakfast menu... Comfortable process from check in to check out
See original
Find this review helpful?
Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
See original
R***i
Staycation
8.5
/10
Reviewed 5 week(s) ago
Check-in time, room is not ready yet
See original
1 people find it helpful
Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
See original
NR
Nanda R.
10.0
/10
Reviewed 6 week(s) ago
Highly recommended, this is my first time in Surabaya... It was a comfortable stay here.
See original
Find this review helpful?
Accommodation's Reply
30 Mar 2026
Dear Ms. Nanda Ramadani, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted to hear that you had a memorable time at Royal Regantris Sendana. Thank you again for being our guest. We hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajr Putra, Front Office Manager
See original
A***d
8.8
/10
Reviewed 6 week(s) ago
In short, I quite like it, am satisfied, the place is comfortable.
See original
Find this review helpful?
Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
See original
RD
Rahmila D.
10.0
/10
Reviewed 9 week(s) ago
Recommended!! Very comfortable and satisfying
See original
Find this review helpful?
Accommodation's Reply
09 Mar 2026
Dear Ms. Rahmila D., Sincerely yours, Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted to hear that you had a memorable time at Royal Regantris Sendana. Thank you again for being our guest. We hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajr Putra, Group Front Office Manager.
See original
MC
Muhammad C. M.
Staycation
9.7
/10
Reviewed 10 week(s) ago
Everything's fine, no issues. The only downside is that it doesn't have a smart TV yet.
See original
Find this review helpful?
Accommodation's Reply
09 Mar 2026
Dear Mr. Muhammad C.M., From the Royal Regantris Sendana Hotel, we respectfully thank you for taking the time to write a review of your stay. We are delighted to hear that you had a memorable time at the Royal Regantris Sendana. Thank you again for being our guest, and we hope to welcome you back to the Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Group Front Office Manager
See original
S***i
Staycation
10.0
/10
Reviewed 11 week(s) ago
Recommended hotel❤❤ The hotel staff is very friendly, the rooms are always clean, condiments are always refilled
See original
Find this review helpful?
Accommodation's Reply
18 Feb 2026
Dear Mr./Ms. S*i, Sincerely, Royal Regantris Sendana Hotel. Thank you for taking the time to write a positive review about our hotel. We are delighted that you were satisfied. All of our staff are committed to providing the best service to all our guests. Thank you again for choosing our hotel. We hope to welcome you back again in the future. Sincerely, Fajar Putra, Front Office Manager
See original
s
steve
10.0
/10
Reviewed 11 week(s) ago
Very satisfying service and very strategic location
See original
1 people find it helpful
Accommodation's Reply
11 Feb 2026
Dear Mr. Steve, Sincerely, Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you were satisfied, as reflected in your perfect score on the Traveloka app. We look forward to welcoming you back for your next stay at Royal Regantris Sendana Hotel, Surabaya. Sincerely, Fajar Putra, Front Office Manager
See original
J***e
Leisure
8.5
/10
Reviewed 13 week(s) ago
Cheap price, clean and spacious room
See original
1 people find it helpful
Accommodation's Reply
02 Feb 2026
Dear Mr./Ms. J*e, Sincerely, Royal Regantris Sendana Hotel. Thank you for taking the time to write a positive review about our hotel. We are delighted that you were satisfied. All of our staff are committed to providing the best service to all our guests. Thank you again for choosing our hotel. We hope to welcome you back again in the future. Sincerely, Fajar Putra, Front Office Manager
See original
J***e
Leisure
8.5
/10
Reviewed 13 week(s) ago
Pocket-friendly prices, clean rooms
See original
1 people find it helpful
Accommodation's Reply
02 Feb 2026
Dear Mr./Ms. J*e, Sincerely, Royal Regantris Sendana Hotel. Thank you for taking the time to write a positive review about our hotel. We are delighted that you were satisfied. All of our staff are committed to providing the best service to all our guests. Thank you again for choosing our hotel. We hope to welcome you back again in the future. Sincerely, Fajar Putra, Front Office Manager
See original
Number of reviews per page
20
40
About Traveloka
Copyright © 2026 Traveloka. All rights reserved