8.5
Very Good
From 2,124 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.4

Location

8.7

Service and Facilites

8.4

People often mention about Residence 12
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Room Space (69)
Staff Friendliness (68)
Accessibility (62)
Distance to City Center (60)
Hotel Area (57)
Check-in/out Time (54)
Ambiance (52)
Soundproof (51)
Bathroom (50)
Surroundings (49)
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Traveler Reviews Residence 12

Number of reviews per page
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40
Customer reviews
Ibnu E. K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
Pretty good for this price.
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1 people find it helpful
A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
The staff was friendly and accommodating. The rooms are comfy.
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A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
The staff was friendly and accommodating. The rooms are comfy.
1 people find it helpful
A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
The staff was friendly and accommodating. The rooms are comfy.
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A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
The staff was friendly and accommodating. The rooms are comfy.
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Andreas A. Y.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
It’s a really nice place to rest with warm water and a cozy bed too. It’s not far from Pondok Indah, Gandaria, or Cilandak. It has the best value for money for its services!
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Yulia R. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel staff were very friendly and helpful during the check-in process.
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1 people find it helpful
Yulia R. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel staff was very friendly and helpful at check-in.
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H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 2 week(s) ago
The AC isn't cold at all, it's like a fan. Disappointing.
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1 people find it helpful
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff is very friendly and accommodating. The rooms are spacious and comfy. The bed is comfy. The TV is good. Great value for money.
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff is very friendly and accommodating. The rooms are spacious and comfy. The bed is comfy. The TV is good. Great value for money.
1 people find it helpful
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff is friendly and accommodating. The rooms are great and spacious. Comfy bed, TV works good. Great price value too.
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N***a
icon-Business
Business
icon-origin-TRAVELOKA
5.3
/10
Reviewed 3 week(s) ago
Rating should be downgraded to 1 star. Basic cleanliness is non-existent. Towels are dirty, “grayish” color, I had to use my own towels just so I can take a shower. Same conditions also applied to the bedspread and bed cover, they looked unclean & wrinkled, with brownish spots on them. No toilet tissue, no coffee maker, no mineral water, no electric water heater, no tissue. Floor is dusty, table tops, too. Bathroom is dirty. I had to spend 2 nights here out of necessity, and there was no housekeeping done to my room on the 2nd day. The only decent thing from this hotel is its location, as it’s quite easily accessible. Even so, it’s positioned too close to the busy road, so traffic noise is a constant problem. Conclusion: it was a terrible experience.
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a***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Comfortable, clean, fast, friendly staff. Good choice.
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1 people find it helpful
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Staff is very friendly and accommodating. Rooms are cozy and neat. Check-in is quick and easy. Shower works well.
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Staff is very friendly and accommodating. Rooms are cozy and neat. Check-in is quick and easy. Shower works well.
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A***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Great place to stay, cozy, good value for money, friendly staff.
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A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Great place to stay, cozy, good value for money, friendly staff.
2 people find it helpful
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Rooms: The room was clean and odor-free, the mattress was tidy, bath towels were provided, and the bathroom was odor-free and non-slip. Service: The hotel receptionist was friendly, and the check-in/check-out process was easy and fast. There's a 50,000 Rupiah deposit, or you can leave your ID card or driver's license at check-in, which will be returned upon check-out. Location: I found the location strategic because the hotel is located on a main road, making it easy to find. It's close to the Antasari or Kemang areas, and it's also quite close to the MRT station. There's a minimarket and food stalls nearby, making it easy to grab a bite to eat or buy groceries. Overall, I was quite satisfied with my stay at this hotel 👍.
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1 people find it helpful
R***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Room: The room was quite clean and odor-free, the mattress was tidy, bath towels were provided, and the bathroom was odor-free and non-slip. Service: The hotel receptionist was friendly, and the check-in/check-out process was easy and fast. There's a 50,000 Rupiah deposit, or you can leave your ID card/driver's license at check-in, which will be returned upon check-out. Location: I found the location strategic because the hotel is located on a main road, making it easy to find. There's a minimarket and food stalls nearby, making it easy to grab a bite to eat or buy groceries. Overall, I was quite satisfied with my stay at this hotel 👍.
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