8.5
Very Good
From 2,202 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.4

Location

8.6

Service and Facilites

8.4

People often mention about Residence 12
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Staff Friendliness (71)
Room Space (71)
Accessibility (64)
Distance to City Center (63)
Hotel Area (60)
Ambiance (57)
Check-in/out Time (55)
Soundproof (55)
Bathroom (55)
Bedroom (53)
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Traveler Reviews Residence 12

Number of reviews per page
20
40
Customer reviews
M***d
icon-origin-TRAVELOKA
5.4
/10
Reviewed 4 day(s) ago
The towels were torn and dirty, and there were no tissues or adequate toiletries provided. The air conditioning wasn't cooling at all, even after being on for several hours. The mattress was dirty and covered in cigarette butts, and the blanket was also covered in dirty, itchy spots. Thank you for the bad experience; because of it, I'll be more careful when choosing a hotel.
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Yorghi
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6.2
/10
Reviewed 1 week(s) ago
Maintenance is very lacking, even though the hotel is comfortable, but the problem is cleanliness, and supporting facilities such as the AC is not cold enough + dripping, the TV remote is broken, and the cleanliness of the bed is very lacking.
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1 people find it helpful
b***a
icon-origin-TRAVELOKA
5.6
/10
Reviewed 2 week(s) ago
Not recommended; cleanliness could be improved. Even though I booked an executive room, it was simply not worth it. At least the cleanliness and amenities, like towels and bed linens, could be improved. Even the toilet was scum-free.
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1 people find it helpful
A***i
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Friendly staff and very cozy rooms. Great value for money. Recommended budget-friendly stay.
1 people find it helpful
A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Friendly staff and very cozy rooms. Great value for money. Recommended budget-friendly stay.
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A***i
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Friendly staff and very cozy rooms. Great value for money. Recommended budget-friendly stay.
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R***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Room: The room was spacious, clean, and odor-free. The bed was made neatly, and bath towels were provided. The bathroom was odor-free and non-slip. Service: The hotel receptionist was friendly, and the check-in/check-out process was easy and fast. There was a Rp 100,000 deposit upon check-in, which was refunded upon check-out. Location: I found the location strategic because the hotel is located on a main road, making it easy to find. It's close to the Antasari area and Kemang, and close to the MRT station. There's an Alfamidi nearby, along with food stalls, making it easy to grab a bite to eat or buy something. Overall, I was satisfied with my stay at this hotel 👍.
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1 people find it helpful
A***i
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The staff is friendly and accommodating 😌
1 people find it helpful
D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Great, very good price, affordable, clean and good location.
1 people find it helpful
A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The AC in the room I booked wasn't cooling, and the remote was broken. Otherwise, it was fine.
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A***i
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9.4
/10
Reviewed 6 week(s) ago
The staff is very friendly, the rooms are comfy.
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Dena A.
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7.3
/10
Reviewed 7 week(s) ago
It's very dirty, not maintained and there are cockroaches in the AC.
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4 people find it helpful
Ibnu E. K.
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8.5
/10
Reviewed 7 week(s) ago
Pretty good for this price.
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1 people find it helpful
A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The staff was friendly and accommodating. The rooms are comfy.
3 people find it helpful
A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The staff was friendly and accommodating. The rooms are comfy.
2 people find it helpful
A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The staff was friendly and accommodating. The rooms are comfy.
2 people find it helpful
A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The staff was friendly and accommodating. The rooms are comfy.
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Andreas A. Y.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
It’s a really nice place to rest with warm water and a cozy bed too. It’s not far from Pondok Indah, Gandaria, or Cilandak. It has the best value for money for its services!
1 people find it helpful
Yulia R. S.
icon-Leisure
Leisure
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8.5
/10
Reviewed 8 week(s) ago
The hotel staff were very friendly and helpful during the check-in process.
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2 people find it helpful
Yulia R. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel staff was very friendly and helpful at check-in.
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2 people find it helpful
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