8.5
Very Good
From 2,043 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.5

Location

8.7

Service and Facilites

8.4

People often mention about Residence 12
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Room Space (69)
Staff Friendliness (66)
Accessibility (61)
Distance to City Center (59)
Hotel Area (57)
Check-in/out Time (53)
Soundproof (51)
Ambiance (50)
Bathroom (49)
Surroundings (48)
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Traveler Reviews Residence 12

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40
Customer reviews
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
Rooms: The room was clean and odor-free, the mattress was tidy, bath towels were provided, and the bathroom was odor-free and non-slip. Service: The hotel receptionist was friendly, and the check-in/check-out process was easy and fast. There's a 50,000 Rupiah deposit, or you can leave your ID card or driver's license at check-in, which will be returned upon check-out. Location: I found the location strategic because the hotel is located on a main road, making it easy to find. It's close to the Antasari or Kemang areas, and it's also quite close to the MRT station. There's a minimarket and food stalls nearby, making it easy to grab a bite to eat or buy groceries. Overall, I was quite satisfied with my stay at this hotel 👍.
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R***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
Room: The room was quite clean and odor-free, the mattress was tidy, bath towels were provided, and the bathroom was odor-free and non-slip. Service: The hotel receptionist was friendly, and the check-in/check-out process was easy and fast. There's a 50,000 Rupiah deposit, or you can leave your ID card/driver's license at check-in, which will be returned upon check-out. Location: I found the location strategic because the hotel is located on a main road, making it easy to find. There's a minimarket and food stalls nearby, making it easy to grab a bite to eat or buy groceries. Overall, I was quite satisfied with my stay at this hotel 👍.
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Romy H. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Rooms: The room is clean, the bed is neat, the bathroom is odorless and not slippery. 👍 Service: The hotel receptionist is friendly, the check-in/check-out process is easy and fast, there is a deposit when checking in and returned when I check out, the hotel staff are also friendly and helpful. 👍 Location: In my opinion, the location is good because the position of this hotel is not on a busy main road so you can sleep comfortably and not noisy 👍. Overall I am satisfied staying at this hotel 😊👍.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Nice.. Worth the price, the food is delicious too.
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T***i
icon-origin-TRAVELOKA
5.3
/10
Reviewed 4 week(s) ago
I'm really sorry, this is really scary, be careful, the ratings here don't necessarily match reality 😂🙏
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1 people find it helpful
R***y
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
A great hotel, easy to find thanks to the convenient location on the map. The rooms are clean, the toilets are clean, and the staff are all friendly. Overall, I enjoyed my stay at this hotel 👍.
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2 people find it helpful
Bayram S.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is very nice, masyaallah. The place is comfortable, close to everywhere, there is even a laundry very close. Overall, it was a great stay here for one week. Thank you very much Residence 12, especially to the hotel staff, the best service. A message for guests who stay, please keep it clean and do not dirty the sheets, chairs, even tables or facilities available in the room, so we must respect each other, feel sorry for the staff too, the sheets are stained because of the guests' filth.
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1 people find it helpful
Ulfi M. S.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The room is very comfortable and worth it
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3 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.3
/10
Reviewed 9 week(s) ago
The AC is not cold enough, the bathroom is dirty but it is comfortable enough to stay in.
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6 people find it helpful
I***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.3
/10
Reviewed 9 week(s) ago
The room is dusty, it's not like it used to be, it's a bit neglected.
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5 people find it helpful
D***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
Rooms are not cleaned every day
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6 people find it helpful
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 10 week(s) ago
It was so dirty. The sheets were stained, the bathroom was crusty. The towels were worn out.
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4 people find it helpful
Stefy R.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 11 week(s) ago
The mattress is dirty, the AC is not cold, the TV is not on.
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3 people find it helpful
N***r
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 15 week(s) ago
The location is quite good, although some amenities like the elevator aren't working, the beds are clean, the window curtains are dirty, and the TV doesn't have any channels. Other areas are quite good, and the room is quiet.
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Rizki L. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Clean, comfortable stay here, recommended hotel
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2 people find it helpful
N***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
The bathroom is not very clean, the corners of the room are also not very clean
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1 people find it helpful
N***a
icon-Transit
Transit
icon-origin-TRAVELOKA
6.4
/10
Reviewed 17 week(s) ago
Room cleanliness must be improved, broken things must be repaired
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3 people find it helpful
V***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Very good, you must stay here because the price is very cheap.
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1 people find it helpful
Y***n
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 18 week(s) ago
Strategic to attend graduation
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3 people find it helpful
D***z
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
Staff is good, nice place
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