8.3
Very Good
From 265 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.1

Meal

7.9

Location

8.3

Service and Facilites

8.1

People often mention about Empress Da Lat Hotel
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Distance to City Center (4)
Bedroom (3)
Surroundings (2)
Ambiance (2)
Bathroom (2)
Accessibility (1)
Family Friendly (1)
Staff Friendliness (1)
Check-in/out Time (1)
Room Space (1)
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Traveler Reviews Empress Da Lat Hotel

Number of reviews per page
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40
Customer reviews
N***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 day(s) ago
Clean, spacious room, nice location. Good value for money.
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Tuyet L.
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8.5
/10
Reviewed 4 day(s) ago
Hotel, spacious, beautiful, friendly and helpful staff.
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Ni Ni
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The staff is very nice, the room is clean and spacious..10đ is not available but
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Q***h
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Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 2 week(s) ago
The room had dirty cups even though it was said to have been thoroughly cleaned. The wardrobe had a moldy spot and was blocked by a dressing table that was difficult to open. One side of the wardrobe had a broken handle. The room was 22 square meters but it was actually not enough, very cramped. It took more than 2 hours to check in. Booked through traveloka, but could only stay on the ground floor, super noisy, no soundproofing, everyone walking back and forth could hear it. In addition, the group of guests sitting outside laughing and talking was enough to hear. Couldn't rest. The shower in the toilet was broken, couldn't be used, the hot water heater only worked for a while. The dryer was super old. Didn't dare use it for fear of burning it The magnetic lock was broken, had to use a mechanical lock. For the price of 600k, it was really expensive. I'm very disappointed in Traveloka for choosing such a bad hotel to advertise to customers.
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Ho Ngoc T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
For the common people, I find this place quite suitable for the price, clean rooms and convenient to go to Da Lat night market.
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3 people find it helpful
Nguyen T. T. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly and enthusiastic staff. The hotel is behind the night market so it is very convenient to get around.
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Pham T. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 3 week(s) ago
The room is okay but the toilet is old and smelly. It's not very clean and the staff is indifferent and not enthusiastic.
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1 people find it helpful
NGUYEN T. G.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Quite ok, will stay again next time
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1 people find it helpful
LE HOANG M. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 5 week(s) ago
The water system had serious problems. My family had to stay without water for 24 hours without any other support from the hotel. Many other families moved out during the night.
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2 people find it helpful
Tng T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
nice hotel attentive reception
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2 people find it helpful
N***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 7 week(s) ago
Room is tiny, did not same as the picture and smelly of drain. Price is not cheap we need to pay more to get a windows room but still smelled and tiny. They reused the toothbrush were sure. We had to break all the toothbrushes and bought new ones to use. So scare
1 people find it helpful
HA MINH T.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Convenient location, clean, friendly staff
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1 people find it helpful
V***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
The hotel is very clean, the room is cleaned thoroughly every day. The room is clean and airy. Check in & check out quickly. The road is wide enough for cars to go right to the place. There is a shortcut to the market very close by. There is little food around the hotel but there is a convenient grocery store. I have returned to this hotel many times!
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4 people find it helpful
H***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.8
/10
Reviewed 17 week(s) ago
Old room, smelly. Too bad, not worth the money spent.
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4 people find it helpful
C***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
New room, advantage is near the market, easy to travel. The room has a large glass door to enjoy the view, but the ventilation slot can only be opened slightly, not allowing air circulation. In Da Lat but not cold, have to turn on the fan to sleep.
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5 people find it helpful
h***y
icon-origin-TRAVELOKA
7.0
/10
Reviewed 24 week(s) ago
very bad hotel no parking
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3 people find it helpful
LAM T. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
Good location, friendly staff
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7 people find it helpful
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TRAN T. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.1
/10
Reviewed 31 week(s) ago
Was told that they would give priority to guests who booked directly over the app. Booked a room and was immediately scammed when the room name was standard with window but the room had no window. Had to pay extra to upgrade to a room with a window.
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12 people find it helpful
C***H
icon-origin-TRAVELOKA
9.4
/10
Reviewed 40 week(s) ago
Super cute and enthusiastic staff, helped me check in early, location is also near the night market. Overall 10 points
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10 people find it helpful
Ngọc Á. N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 47 week(s) ago
Enthusiastic and friendly staff. Open and clean space. 10 points, no buts.
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10 people find it helpful
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