Dear Kak Viona. Thank you very much for your review. We apologize for the unpleasant experience when Kak Viona et al stayed at our accommodation. The room that Kak Viona booked is usually the guest's favorite room, but we apologize if Kak Viona had a different experience. We have tried to inform you about our accommodation on traveloka according to the conditions, namely not listing fan facilities as in-room facilities. Our staff also tried to accommodate the best option by helping to offer a cancellation option to Kak Viona during the check-in process, but the option was not taken, we understand that Kak Viona et al might want to rest immediately after enjoying the trip in Bandung. Hopefully next time we can improve the facilities when Kak Viona et al stay again at our place. Thank you, Kak. Regards, Dago Inn. Thank you for visiting Kak Viona et al