Dear Valued Guest, Thank you very much for sharing your experience at POP! Pemuda Semarang Hotel. We apologize for the inconvenience caused by the absence of towels in your room. Currently, your room does not have a kettle or telephone. Please use the landline near the elevator or contact us via our official WhatsApp number. Also, the water heater in the hallway is currently unavailable. If you require hot water, please contact the front desk. We look forward to welcoming you back again and will continue to strive to provide even better services. Best regards, Dian Aldi, Operations Manager