Grand Cakra Hotel Malang

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Overall Ratings & Reviews Grand Cakra Hotel Malang

Traveloka (3,982)
Other sources (22)
8.6
Very Good
From 3,982 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.4

Location

8.7

Service and Facilites

8.7

People often mention about Grand Cakra Hotel Malang
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Staff Friendliness (83)
Surroundings (74)
Bedroom (74)
Ambiance (72)
Room Space (64)
Bathroom (62)
Hotel Area (61)
Variety (57)
Accessibility (55)
Family Friendly (54)
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Traveler Reviews Grand Cakra Hotel Malang

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Customer reviews
h***a
icon-Staycation
Staycation
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10.0
/10
Reviewed 5 day(s) ago
My first stay at Grand Cakra. Friendly staff, great location, and a decent variety of food.
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Tri S. A.
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Medical
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10.0
/10
Reviewed 1 week(s) ago
My first time staying at Grand Cakra, due to an emergency at Persada Hospital. I didn't have time to take a picture of the room because I came straight to rest and sleep. Thank God, I was happy and had a good impression. The room was clean, the facilities were complete, comfortable, the staff was friendly, it was close to Plaza Araya and Courtyard Lounge where various food tenants, etc., such as Sushi Tei, Kimukatsu, Yoshinoya, it was close to Persada Hospital, and the environment was really comfortable.
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I***a
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9.3
/10
Reviewed 1 week(s) ago
Only the bathroom wasn't very clean. Everything else was clean.
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N***h
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8.5
/10
Reviewed 1 week(s) ago
Hotel staff is friendly, rooms are clean
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Accommodation's Reply
20 May 2026
Dear Valued Guest, This is Malang Grand Chakra Hotel. Thank you very much for choosing to stay with us. We appreciate you taking the time to provide us with valuable feedback. We are delighted that you enjoyed your stay at our hotel and were satisfied with our friendly staff and clean rooms. We will continue to strive to provide excellent service to all our guests. We hope to welcome you back again. Thank you. Sincerely, E-commerce Department
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Verified Traveler
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Business
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10.0
/10
Reviewed 1 week(s) ago
The environment is comfortable, close to shopping and dining centers, you can jog directly around the hotel.
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Accommodation's Reply
20 May 2026
Dear Valued Guest, Chakra Malangland Hotel wishes you a pleasant stay. Thank you very much for your valuable feedback. We are delighted that you enjoyed your stay at our hotel and that you appreciated our excellent location. We will do our best to provide an even better experience on your next visit. Thank you again. Sincerely, E-commerce Department
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Fungky K.
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9.7
/10
Reviewed 1 week(s) ago
It's really great for a staycation, close to Courtyard and Miniplaza.
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Accommodation's Reply
20 May 2026
Dear Mr./Ms. Funky, Greetings from Grand Chakra Hotel Malang. Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your comfortable stay at our hotel and that you were pleased with our excellent location. We will do our best to make your next stay even more enjoyable. Thank you again. Sincerely, E-commerce Department
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I***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good breakfast, Good staff, Good room, good services, Good all.
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Accommodation's Reply
20 May 2026
Dear Sir or Madame, Warmest Greeting from Grand Cakra Hotel Malang! Thank you for your positive review! We're delighted to hear that you had pleasant stay with us, enjoyed the good food, and get excellent service from our staff.. We look forward to welcoming you back to our hotel in the future. Sincerely, E-Commerce
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John Y. P.
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Leisure
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9.1
/10
Reviewed 3 week(s) ago
This hotel is located in the city center, with plenty of food nearby, and is right in front of a shopping center. There's also a 24-hour McDonald's in the hotel itself, a cafe, and 24-hour service.
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Accommodation's Reply
20 May 2026
Dear Mr. John, Greetings from Grand Chakra Hotel Malang. Thank you so much for your wonderful review. We are delighted that you enjoyed your comfortable stay with us, and we are honored that you appreciated our excellent location. We will do our best to make your next stay even better. Thank you again. Sincerely, Ecommerce Department
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Near the mall and eatery. Great place to start for a morning walk around the area.
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Accommodation's Reply
20 May 2026
Dear Sir or Madame, Warmest Greeting from Grand Cakra Hotel Malang! Thank you for your positive review! We're delighted to hear that you had pleasant stay with us, and loved our good hotel location. We look forward to welcoming you back to our hotel in the future. Sincerely, E-Commerce
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FAJAR W. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Strategic location, comfortable, quiet, clean, nice, neat hotel.
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Accommodation's Reply
28 Apr 2026
Dear Mr. Pajar, We extend our warmest greetings from the Malang Grand Chakra Hotel. Thank you very much for your valuable feedback. We are delighted to hear that you had a comfortable stay at our hotel and that you were pleased with its convenient location. We will do our best to ensure your next stay is even more satisfying. Thank you again. Sincerely, E-commerce Department
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M***i
icon-Business
Business
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8.5
/10
Reviewed 6 week(s) ago
Continue to improve quality and service.
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Accommodation's Reply
23 Apr 2026
Dear Valued Guest, Chakra Malangland Hotel wishes you a pleasant stay. Thank you very much for your valuable feedback. We are delighted that you enjoyed your stay at our hotel. We will strive to further improve our services in the future. We hope to welcome you again. Thank you. Sincerely, E-commerce Department
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Tri A. S.
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9.7
/10
Reviewed 6 week(s) ago
All is good, only the Wi-Fi connection needs improvement.
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Accommodation's Reply
23 Apr 2026
Dear Mr/Mrs. Tri, Warmest Greeting from Grand Cakra Hotel Malang! We very must appreciate your comments regarding your stay at Grand Cakra Hotel Malang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again thank you for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely E-Commerce
C***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Very friendly staff, clean rooms, unfortunately for the smoking room the windows cannot be opened, so the air circulation is not good.
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Accommodation's Reply
13 Apr 2026
Dear Valued Guest, Chakra Malangland Hotel would like to express our sincere gratitude for your valuable feedback. We are delighted that you enjoyed your stay at our hotel. For your safety, all windows in our rooms are designed to be lockable, but please rest assured that all rooms are equipped with ventilation fans for air circulation. We will continue to strive to provide even better service in the future. We look forward to welcoming you back again. Thank you. Sincerely, E-commerce Department
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Y***a
icon-origin-TRAVELOKA
8.6
/10
Reviewed 8 week(s) ago
I had a complaint, when I first entered the room the floor was still dusty
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Accommodation's Reply
13 Apr 2026
Dear Valued Guest, Thank you for choosing Chakra Malang Grand Hotel. We greatly appreciate you taking the time to provide valuable feedback regarding your stay. We apologize for any inconvenience you experienced during your stay and for your room not meeting your expectations. Cleanliness and guest satisfaction are always our top priority, and we regret that your room did not meet these standards. We have forwarded your feedback to our housekeeping team for immediate action and will strive to prevent this from happening again. Your valuable feedback is important for improving our services, and we will do our best to provide you with an even more pleasant experience on your next stay. If you have any questions, please contact us. Thank you. Sincerely, E-commerce Department
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B***U
icon-Staycation
Staycation
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10.0
/10
Reviewed 8 week(s) ago
Breakfast is varied and delicious, staff is friendly and welcoming... The room is good and according to the picture
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Accommodation's Reply
08 Apr 2026
Dear Valued Guest, This is Malang Grand Chakra Hotel. Thank you very much for taking the time to provide us with your valuable feedback. We are delighted that you enjoyed your stay at our hotel and were satisfied with everything from the delicious breakfast menu to the friendly and warm service. We will do our best to provide you with an even better experience on your next stay. Thank you again. Sincerely, E-commerce Department
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
It was very pleasant, the room was spacious, the parking was spacious, the staff were friendly and it turned out there were rooms with connecting doors, only the soap and shampoo bottles were very small, and they were all gone after one use.
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Accommodation's Reply
08 Apr 2026
Dear Valued Guest, We are delighted that you enjoyed your stay with us. Chakra Hotel, located at Marang Grand, thanks you for choosing our hotel and for taking the time to provide valuable feedback. We are pleased that you found your stay comfortable, and that you were satisfied with the spacious rooms, convenient parking, and friendly, warm service. If you require additional soap or shampoo, please do not hesitate to inform the reception desk. We will continuously strive to provide you with even better service. We look forward to welcoming you back again. Thank you very much. Sincerely, E-commerce Department
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Andhi W. K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Stayed in room 207. Overall, the room facilities were good and functional. However, the shower head in the bathroom was due for a replacement. The water flow was irregular and looked very dirty.
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S***g
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Recommended hotel if you visit Malang, quiet, good food, coffee shop nearby, minimarket also not far, smoking room available.
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Accommodation's Reply
17 Mar 2026
Dear Valued Guest, This is Malang Grand Chakra Hotel. Thank you very much for your excellent review. We are delighted that you enjoyed your stay at our hotel and that you choose us every time you visit Malang. We are also pleased that you were satisfied with our food options and convenient location. We hope to welcome you back again. We will strive to provide even better service in the future. Thank you again. Sincerely, E-commerce Department
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P***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Everything is good, only the Wi-Fi network needs to be improved because it is for work needs.
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Accommodation's Reply
17 Mar 2026
Dear Valued Guest, Chakra Malangland Hotel would like to express our sincere gratitude for your valuable feedback. We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is always our top priority, and we apologize that the Wi-Fi service in your room was not up to standard. We have forwarded your feedback to the IT department for immediate resolution, and we will do our best to prevent this from happening again. We will strive to provide you with an even more pleasant stay when you choose to stay with us again in the future. Thank you. Sincerely, Ecommerce Department
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s***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The sahur was delicious, but maybe we could have added some soup for the menu, because we also wanted something fresh.
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Accommodation's Reply
17 Mar 2026
Dear Valued Guest, Welcome to Chakra Malangland Hotel! Thank you so much for your valuable feedback. We are delighted to hear that you had a wonderful time at our hotel, from our warm and attentive service to our delicious soup. Our Ramadan menu is available daily at the restaurant counter. We will do our best to make your next stay even more enjoyable. Thank you again. Sincerely, E-commerce Department
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Number of reviews per page
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