The front desk staff were mean and very condescending. I wasn't allowed to check in before 2 pm even though I had a small child with me, just because she saw I was dressed casually. Then a woman came and checked me in straight away. It was so sad. I even texted them, but they didn't reply. I've been sitting in the lobby since 11 am, and they said if it was possible to check in early, please let me know, but they just ignored me.

I ordered an executive room but it's a deluxe room, the only difference is that it has a bathtub, whereas before the executive room was a large room.

I often stay here, so far everything is ok, only one thing needs to be improved, regarding the unstable wifi connection in the room, thanks

An affordable and comfortable hotel in Ciledug for a staycation. Everything from the staff, food, rooms, and more is top-notch.

The hotel's staff is very friendly and the location is strategically located near the toll gate. The room interiors maximize their space. Enjoy a stay here if you're heading to Ciledug or Bintaro.

Friendly hotel staff, clean bathroom

My husband, daughter, and I have stayed at this hotel twice, very satisfied with the friendly hotel staff and friendly security guards, the place is also clean, just need to use air freshener so that the room and bathroom smell good and just ask the admin to add it so that when checking in, we don't have to wait long so we don't waste time because checking out here is really on time, there's no delay and so we don't have to queue.

The staff is friendly, the hotel is clean

Stayed in room 619, the service from the front office, security, and room cleaning was very satisfying, the room was very clean, clean towels, clean bathroom, cold and quiet AC, very comfortable and very satisfied with the service provided.

The shower system in the bathroom MUST be fixed. If you set it halfway, even to cold, the water that comes out is VERY HOT. You have to wait a long time for it to cool down. THIS IS DANGEROUS, especially for small children to bathe. I stayed for 2 nights in room 610.

The rooms are clean, comfortable, and very suitable for vacations and staycations.

Always happy to stay here...everything is nice, neat, clean, the staff are all friendly.

The staff are friendly and the hotel is located close to the busway stop.

I've stayed at Horison Ciledug several times since 2020, and it continues to provide the best service. The staff is friendly, the facilities are comfortable, and the breakfast is made with all the heart. So, there's no doubt that Horison Ciledug is a hotel that will continue to be successful in the Ciledug area compared to other hotels in the surrounding area. My children have a very good impression and are very happy every time they stay at Horison Ciledug. Thank you... If I may give some input, perhaps next time Horison Ciledug could provide a kids-friendly corner or children's playroom.

Recommended place to stay that is comfortable, clean, strategic, close to everywhere, affordable price, pretty good service, for those who want to stay here, don't hesitate, come on, try the experience of staying here, with family, children, friends, family, your best friend, or alone or with a partner. Each room has a view too

Delicious, comfortable, the best, friendly service.

The hotel staff is friendly, the rooms are clean, and the breakfast is varied. Thank you, Horison.

Staff named Alfan or Alfian (as attached in the photo) are not friendly at all. If you have any objections to access, just give a new key and ask for a deposit. Maybe there is a personal problem, his face is very grumpy and does not reflect a hotelier at all. Please provide more training. He wears a black jacket, probably equivalent to his DM position. Security is also not helpful, I brought 1 large handbag and suitcase, and getting off the car was a hassle, only to be looked at, not even a trolley was offered. Please review the PT MGM management of these employees.

I swear it's a great stay here, the service is friendly, the location is strategic to go anywhere, the price is also affordable, the room and toilet are also clean, only the room is lacking a bit of fragrance, but everything is really good, I don't regret staying here, it's very impressive.

The security staff in charge on November 14th at 9:00 PM was very unfriendly and unhelpful. I brought 1 suitcase, 1 large handbag and had trouble unloading things from the car and there was not even sympathy to offer help. If Horison Ciledug security can't help with luggage, you should hire a concierge. The FO in charge around 9:00 PM, either FDA or DM, who was definitely wearing a black jacket, probably named Alfan or Alfian (photo attached) was VERY UNFRIENDLY. I booked a room for my colleague and I. My colleague had checked in first and I followed. When I asked for access, he was not even friendly. With a grumpy face, arrogant body language and when communicating, he didn't look at the person he was talking to, this is a very bad attitude for a hotelier. If I have trouble asking for access, just give me a new key and ask for a key deposit. Borrowing an iron until waiting for almost 45 minutes. When extending the stay, the same thing happened. The key given couldn't open the door. I had to go down again. Please, PT Metropolitan Golden Management, the operator of Horison Hotel Group, provide more training to its employees.