8.7
Very Good
From 168 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.4

Location

8.7

Service and Facilites

8.8

People often mention about Pan Borneo Hotel Kota Kinabalu
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Room Space (5)
Distance to City Center (4)
Ambiance (4)
Bedroom (4)
Bathroom (4)
Hotel Area (4)
Surroundings (3)
Accessibility (3)
Family Friendly (3)
Staff Friendliness (2)
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Traveler Reviews Pan Borneo Hotel Kota Kinabalu

Number of reviews per page
20
40
Customer reviews
R***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Kids' favourite hotel.. Been here a few times.. ⭐⭐⭐⭐⭐👍
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Accommodation's Reply
20 Aug 2025
Dear valued guest, Thank you for your continuous support and for making us your family’s favourite choice. We’re truly delighted to welcome you back each time and look forward to hosting you again soon. Warm regards, Pan Borneo Hotel Kota Kinabalu Team
E***y
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
I requested a dry towel, but none were given. The towel was wet because I had to use my own towel to bathe in the pool, and no towels were given until I checked out.
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1 people find it helpful
Accommodation's Reply
20 Aug 2025
Dear Valued Guest, Thank you for sharing your experience. We apologize for the inconvenience regarding the provision of towels during your stay with us. We greatly appreciate this feedback and will pass it on to the team for improvement so that the same thing does not happen again. We look forward to welcoming you back with a better experience in the future. Kind regards, The Pan Borneo Hotel Kota Kinabalu Team
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F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The hotel is clean and fragrant. The staff is very friendly. Highly recommended to stay and relax here.
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Accommodation's Reply
20 Aug 2025
Dear Valued Guest, Thank you for your kind review. We are happy to hear that you were satisfied with the cleanliness of the hotel and the friendly service from our team. We truly appreciate your support and look forward to welcoming you back in the future. Best regards, Pan Borneo Hotel Kota Kinabalu
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M***D
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
It was great experience staying here 👍
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Accommodation's Reply
20 Aug 2025
Dear valued guest, Thank you so much for your kind review. We’re truly delighted that you had an enjoyable stay with us. Your feedback motivates our team to continue providing excellent service, and we look forward to welcoming you again soon. Warm regards, Pan Borneo Hotel Kota Kinabalu Team
Barbara S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
The pool is only 1.2m so it is children friendly. Near to eating places, self serviced laundry and airport. The price is reasonable too.
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Accommodation's Reply
20 Aug 2025
Dear valued guest, Thank you for your kind review. We’re delighted to know you had a pleasant stay and found our facilities and location convenient. We truly appreciate your support and look forward to welcoming you again soon. Warm regards, Pan Borneo Hotel Kota Kinabalu Team
N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 33 week(s) ago
Very best recommended, clean hotel atmosphere, good and friendly workers
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1 people find it helpful
Accommodation's Reply
20 Aug 2025
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed the ambiance of our hotel and the warm hospitality from our team. We look forward to welcoming you back soon. Best regards, Pan Borneo Hotel Kota Kinabalu
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S***h
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 34 week(s) ago
nice hotel, only I understand from the staff about shuttle g epot, everything else is ok, will come for sure thq pan borneo hotel
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Accommodation's Reply
20 Aug 2025
Dear Valued Guest, Thank you for your review. We are happy to know that you were satisfied with your stay overall, and we apologize for the misunderstanding regarding the airport shuttle service. Your feedback is greatly appreciated and will help us in our improvement. We look forward to welcoming you back soon. Best regards, Pan Borneo Hotel Kota Kinabalu
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Sabturiah B. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Best service. Spacious & comfortable room.
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Accommodation's Reply
20 Aug 2025
Dear Valued Guest, Thank you for your positive review. We are happy to know that you were satisfied with our service and the comfort of our room. We look forward to welcoming you back to Pan Borneo Hotel Kota Kinabalu. Best regards, Pan Borneo Hotel Kota Kinabalu
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 59 week(s) ago
cheap price exceptional quality
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1 people find it helpful
NEJ
icon-origin-TRAVELOKA
8.5
/10
Reviewed 92 week(s) ago
My backup is to install Android TV.
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1 people find it helpful
lena s.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 99 week(s) ago
Penginapan yang memuaskan hati terutama kolam renang. Anak-anak sangat sukakannya. Yang paling memuaskan hati kolam renang buka sehingga waktu malam. Kekurangan hanya parking tidak percuma perlu dibayar.
1 people find it helpful
NMuzlinda M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 150 week(s) ago
Love it 🥰. Staff so friendly and very nice. The room so awesome and beautiful.
1 people find it helpful
NMuzlinda M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 150 week(s) ago
Love it. Staff really friendly and nice 😊. The room is awesome 🤩. Will repeat again.
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Rachel S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 160 week(s) ago
Room was great. Clean. New furniture and all. Water is great.
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RUZANDI
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
5.1
/10
Reviewed 284 week(s) ago
Not enough lighting, too dim room. Too noisy at night (Hotel near highway) AC not very cold. Stay alone but give me twin bed (The front staff Refuse to change the room for me!). Room to far from the lift Bed sheet is dirty (Smell)
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EMILY G. S.
icon-Family
Family
icon-origin-TRAVELOKA
10.0
/10
Reviewed 286 week(s) ago
brfast was delicious surely will come and stay again
1 people find it helpful
Accommodation's Reply
04 Mar 2020
Dear Emily, Thanks a lot for your positive review. We are excited and looking forward for your next stay with us! Sincerely, Genial Soon Assistant Front Office Manager
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Khairunnisa N. b. A.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 296 week(s) ago
Great accommodation, great staffs & great service
2 people find it helpful
Nur F. M.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 302 week(s) ago
Most pleasant hotel. 4 star & highly recommended.
1 people find it helpful
SAMSUDDIN B. C. M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 307 week(s) ago
cleanses room and big room. breakfast is nice menu. located is good nearest shopping mall bank and others
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Ling
icon-Family
Family
icon-origin-TRAVELOKA
9.6
/10
Reviewed 320 week(s) ago
The place is satisfying but there is noisy at midnight from the hotel. I don't know if it is maintenance but I am sure the guests will not except it too if it is noisy at midnight.
1 people find it helpful
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