8.2
Very Good
From 2,965 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.2

Meal

8.1

Location

8.3

Service and Facilites

8.4

People often mention about Prinsesse 1 Hotel & Resort Ciloto
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Staff Friendliness (60)
Hotel Area (57)
Taste (55)
Ambiance (54)
Bedroom (54)
Accessibility (50)
Room Space (46)
Bathroom (46)
Surroundings (45)
Family Friendly (38)
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Traveler Reviews Prinsesse 1 Hotel & Resort Ciloto

Number of reviews per page
20
40
Customer reviews
L***a
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10.0
/10
Reviewed 3 day(s) ago
The food is delicious, the staff is friendly
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F***d
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Staycation
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8.4
/10
Reviewed 2 week(s) ago
The atmosphere is comfortable, but it's a shame the room lacks facilities, so the heat is small. And there's no water heater for hot drinks, although a dispenser is provided, but in other rooms you have to walk first to get it.
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a***l
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6.6
/10
Reviewed 2 week(s) ago
I got a room that didn't match the description. It turned out to be small, there was no view from the room, the window had no bars, there was no wifi. The bellboy just gave me the key and left immediately.
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H***s
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10.0
/10
Reviewed 2 week(s) ago
The staff is friendly and the hotel is clean, cool and very impressive, thank you
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D***a
icon-origin-TRAVELOKA
6.8
/10
Reviewed 3 week(s) ago
The bed was full of hair, the bathroom smelled and had lots of hair. The toilet also had lots of stains, and the towels were a bit smelly.
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1 people find it helpful
Arif R. A.
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Transit
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10.0
/10
Reviewed 7 week(s) ago
Friendly staff, comfortable environment, spacious rooms, easy access
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Accommodation's Reply
24 Jul 2025
Dear Ms./Mrs., Princess Resort Ciloto is honored to welcome you and your family as our guests. We always strive to ensure that our rooms, service, and breakfast are always memorable for our guests. We are also happy that your child enjoyed the swimming pool and other facilities we provide. We hope to see you again soon. Thank you for your visit. Best regards,
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M***a
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Staycation
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8.5
/10
Reviewed 11 week(s) ago
The room is like a boarding house. The toilet is clean and the hot shower works well. However, the mattress is very fragile, the pillows and blankets have a few spots
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A***l
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10.0
/10
Reviewed 12 week(s) ago
comfortable clean hotel, friendly staff food is delicious
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Accommodation's Reply
05 Jun 2025
Dear Ms./Mrs., Princess Resort Ciloto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We are also happy that your child enjoyed the swimming pool and other facilities that we provide. We hope to see you again soon. Thank you for your visit. Warm regards,
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I***I
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Staycation
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10.0
/10
Reviewed 12 week(s) ago
Nice atmosphere, friendly staff, delicious breakfast👍👍
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Accommodation's Reply
05 Jun 2025
Dear Ms./Mrs., Princess Resort Ciloto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We are also happy that your child enjoyed the swimming pool and other facilities that we provide. We hope to see you again soon. Thank you for your visit. Warm regards,
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T***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Okay, it's really great. The atmosphere is serene, especially when the fog descends.
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1 people find it helpful
Accommodation's Reply
05 Jun 2025
Dear Ms./Mrs., Princess Resort Ciloto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We are also happy that your child enjoyed the swimming pool and other facilities that we provide. We hope to see you again soon. Thank you for your visit. Warm regards,
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H***i
icon-Leisure
Leisure
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6.2
/10
Reviewed 13 week(s) ago
Continue to improve services and facilities.
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Accommodation's Reply
05 Jun 2025
Hello, thank you for your input, we will use it as an evaluation to continue developing and thank you for visiting.
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W***d
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Staycation
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8.4
/10
Reviewed 14 week(s) ago
The place is cool, but it's a shame that we stayed with other visitors who were having a gathering, so it was so noisy that we couldn't rest until 2 am.
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2 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Ms./Mrs., Princess Resort Ciloto is honored to welcome you and your family as our guests. We always strive to ensure that our rooms, service, and breakfast are always memorable for our guests. We are also happy that your child enjoyed the swimming pool and other facilities we provide. We hope to see you again soon. Thank you for your visit. Best regards.
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Aprilliya S.
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Been here 3 times, always a good experience
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Accommodation's Reply
05 Jun 2025
Dear Ms./Mrs., Princess Resort Ciloto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We are also happy that your child enjoyed the swimming pool and other facilities that we provide. We hope to see you again soon. Thank you for your visit. Warm regards,
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Hesti P. I.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The hotel staff is friendly, the service is very good, the room smells clean, the best, I think I will come back here again with my family, hehe
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1 people find it helpful
Accommodation's Reply
05 Jun 2025
Dear Ms./Mrs., Princess Resort Ciloto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We are also happy that your child enjoyed the swimming pool and other facilities that we provide. We hope to see you again soon. Thank you for your visit. Warm regards,
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M***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
Fast check-in process, all staff are friendly, strategic location, large swimming pool, kids enjoy staying here 😊
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Accommodation's Reply
05 Jun 2025
Dear Ms./Mrs., Princess Resort Ciloto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We are also happy that your child enjoyed the swimming pool and other facilities that we provide. We hope to see you again soon. Thank you for your visit. Warm regards,
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y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Overall staying at the super deluxe was okay. But hopefully in the future wifi can be available at the super deluxe.
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Accommodation's Reply
05 Jun 2025
Dear Ms./Mrs., Princess Resort Ciloto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We are also happy that your child enjoyed the swimming pool and other facilities that we provide. We hope to see you again soon. Thank you for your visit. Warm regards,
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Easy check in process, friendly staff. The restaurant waiters are also very helpful. A memorable first experience. So want to come back here again 🤩
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Accommodation's Reply
05 Jun 2025
Dear Ms./Mrs., Princess Resort Ciloto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We are also happy that your child enjoyed the swimming pool and other facilities that we provide. We hope to see you again soon. Thank you for your visit. Warm regards,
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R***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
2nd time staying here with my husband. The location is not far from the highway, try the deluxe one, it's recommended. Only the breakfast is not very varied. It's ok. The staff are all friendly... comfortable. Try it..
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Ms./Mrs., Princess Resort Ciloto is honored to welcome you and your family as our guests. We always strive to ensure that our rooms, service, and breakfast are always memorable for our guests. We are also happy that your child enjoyed the swimming pool and other facilities we provide. We hope to see you again soon. Thank you for your visit. Best regards.
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W***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
The atmosphere is fresh, calm and cool. This is one of the places I rest when I go to Puncak, with Paksu.
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Accommodation's Reply
24 Jul 2025
Dear Ms./Mrs., Princess Resort Ciloto is honored to welcome you and your family as our guests. We always strive to ensure that our rooms, service, and breakfast are always memorable for our guests. We are also happy that your child enjoyed the swimming pool and other facilities we provide. We hope to see you again soon. Thank you for your visit. Best regards.
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R***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
The staff and employees are all friendly and welcoming, and the environment is clean and the view is nice and cool, suitable for bringing the family.
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Ms./Mrs., Princess Resort Ciloto is honored to welcome you and your family as our guests. We always strive to ensure that our rooms, service, and breakfast are always memorable for our guests. We are also happy that your child enjoyed the swimming pool and other facilities we provide. We hope to see you again soon. Thank you for your visit. Best regards.
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Number of reviews per page
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40