
Yani R. A.
10.0
/10
Reviewed 6 day(s) ago
Everything was good overall. However, when we were checking out, we noticed two reception staff members appearing to talk about us while we were bringing our luggage to the lobby. We may have misunderstood the situation, but it gave us an uncomfortable impression as guests. I believe this is a good opportunity for additional training on guest interaction and professionalism. Thank you.
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