Hello everyone, please allow me to clarify the following inconsistencies in your review of Mogens Guest House: 1. The photos you attached are not of our hotel and therefore do not match the photos you compared on Traveloka. Our bathroom tiles are grey, as you see on Traveloka, but the tile sizes are different. Furthermore, the wall types and bathroom layouts are distinctly different. Therefore, your attached photos are inaccurate. 2. We maintain cleanliness throughout our property according to a set schedule. Regarding areas with cigarette odors, guests are only permitted to smoke in outdoor areas and on the rooftop. All rooms are non-smoking, and smoking is prohibited indoors. Therefore, your statement about cigarette odors throughout the property is clearly inconsistent with our hotel's policies and conditions. Additionally, all hotel areas are equipped with CCTV cameras. If any guest violates the smoking policy in prohibited areas, we will immediately warn them and take appropriate action. 3. Regarding the dirty areas you mentioned, if you encounter any unpleasant issues during your stay, you can immediately inform the reception staff, and we will address them promptly. 4. Regarding your claim that the price is not worth it, room rates are officially determined by the booking platform based on the standard amenities and services we provide, not solely by us. 5. In conclusion, viewing the attached photos and review content does not reflect an actual experience staying at our hotel. We hope you will review this review again to avoid misunderstandings for other guests. Thank you for your review. Although this review does not meet the requirements and policies of our hotel, we respectfully submit it. Mogens Guesthouse.
