The Onsen Hot Spring Resort Batu

Explore The Onsen Hot Spring Resort Batu
8.7
Very Good
From 1,056 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.3

Location

8.6

Service and Facilites

8.9

People often mention about The Onsen Hot Spring Resort Batu
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Ambiance (73)
Staff Friendliness (70)
Bedroom (65)
Family Friendly (64)
Room Space (64)
Hotel Area (64)
Bathroom (58)
Wifi (51)
Taste (47)
Variety (47)
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Traveler Reviews The Onsen Hot Spring Resort Batu

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40
Customer reviews
Fitri I.
icon-Leisure
Leisure
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6.5
/10
Reviewed 2 week(s) ago
I've stayed here several times. But unfortunately, the service and amenities have deteriorated over time. Breakfast used to be a buffet, but now it's just bento boxes. The public onsen is only open on weekends, and the in-room onsen isn't very hot either. So it's not worth staying longer. 🥲
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Accommodation's Reply
01 Oct 2026
Dear Mr. Fitri I., Thank you for taking the time to share your experience. We apologize if your stay did not meet your expectations. Your feedback is invaluable to us, and we will use it to evaluate and improve the quality of our services and facilities. We hope to welcome you back again in the future and provide you with a better experience. Sincerely, The Onsen Hot Spring Resort Team
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Bagus P.
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Leisure
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9.4
/10
Reviewed 3 week(s) ago
Japanese room atmosphere, spacious place, there are hot spring facilities, the view is nice.
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Accommodation's Reply
01 Oct 2026
Dear Mr. Bagus P., Thank you for choosing Onsen Hot Spring Resort as your destination. We greatly appreciate your positive review. We are delighted to have been a part of your vacation and hope to see you again soon. We look forward to welcoming you with the best service. Sincerely, Onsen Hot Spring Resort
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Ardi W. S.
icon-Staycation
Staycation
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9.0
/10
Reviewed 3 week(s) ago
Good resort with a natural environment, fresh air with a wonderful walking track, good for healing and family vacation. Also, various tastes of food at breakfast. It would be nice if all rooms were equipped with spring beds and more varied food at the restaurant, but overall it is good.
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Accommodation's Reply
01 Oct 2026
Dear Mr Ardi W.S, Thank you so much for your wonderful review. We are delighted to know that you had an enjoyable stay with us. Your kind words mean a great deal to our entire team and serve as motivation for us to continue delivering memorable experiences for every guest. We truly appreciate your support and look forward to welcoming you back to The Onsen Hot Spring Resort for another relaxing getaway. Warm regards, The Onsen Hot Spring Resort Team
K***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
It was a real pleasure to stay here. Unfortunately, we checked in late (at night) so we didn't get to enjoy the evening atmosphere. Oh yeah, whether it was because we got the room at the end or what, it was really noisy at night with traffic (motorbikes). Hopefully, we can go there again to try on a kimono in the afternoon and enjoy breakfast at the restaurant.
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Accommodation's Reply
01 Oct 2026
Dear Valued Guest, Thank you for choosing Onsen Hot Spring Resort as your destination. We greatly appreciate your positive review. We are honored to have been a part of your vacation and hope to see you again in the future. We look forward to welcoming you with the best service. Sincerely, Onsen Hot Spring Resort
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Willy L.
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Staycation
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10.0
/10
Reviewed 6 week(s) ago
It was a truly captivating experience, with a tranquil atmosphere. The onsen facilities were fully functional at night. The sleeping area and yukata were also very comfortable.
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+4
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Accommodation's Reply
23 Aug 2026
Dear Mr. Willy, Thank you for choosing Onsen Hot Spring Resort as your destination. We greatly appreciate your positive review. I am delighted to have been a part of your vacation and hope to see you again soon. We look forward to welcoming you with the best service. Sincerely, Onsen Hot Spring Resort
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y***y
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Leisure
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8.2
/10
Reviewed 6 week(s) ago
The room is quite spacious. Two bedrooms. There's a living room. The hotel is quite quiet and beautiful. The view is beautiful. It's quite cool at night.
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Accommodation's Reply
23 Aug 2026
Dear y*y, Thank you for choosing Onsen Hot Spring Resort as your destination. We greatly appreciate your positive review. We are honored to have been a part of your stay. We hope to see you again soon and look forward to welcoming you with the best service. Sincerely, Onsen Hot Spring Resort
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very comfortable and feels like in the land of cherry blossoms.
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Accommodation's Reply
23 Aug 2026
Dear valued guest, Thank you for choosing Onsen Hot Spring Resort as your destination. We greatly appreciate your positive review. We are delighted to have been a part of your vacation and hope to see you again soon. We look forward to welcoming you with the best service. Sincerely, Onsen Hot Spring Resort
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J***h
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9.1
/10
Reviewed 9 week(s) ago
The onsen pool in the room was extremely dirty and the water was very murky, making it unusable. Hopefully, this will serve as a basis for evaluating the cleanliness of the private onsen facilities in each room.
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1 people find it helpful
Accommodation's Reply
02 Aug 2026
Dear Valued Guest, Thank you for taking the time to write a review and share your experience. We apologize if the condition of the onsen water caused you any concerns during your stay. Please be informed that the water we use contains natural sulfur, so it may appear cloudy or contain some residual minerals. This is normal for natural hot springs and does not indicate that the water is unsuitable for use. However, we understand that this may create a different feeling for guests who are unfamiliar with naturally sulfurous onsens. Your feedback is important to us in improving the information we provide to make our guests' bathing experience more comfortable and enjoyable. Thank you for your visit. We hope to welcome you back to The Onsen Hot Spring Resort again and provide you with an even more memorable experience. Sincerely, The Onsen Hot Spring Resort Team
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L***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The room was pleasant and clean with a wooden feel. Just like in Japan. However, the onsen pool in the room was quite small, and the water was murky and not hot enough. Otherwise, it was fine. The restaurant food was just so-so. Thank you.
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1 people find it helpful
y***a
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9.3
/10
Reviewed 14 week(s) ago
Great design with attention to details really gave a full experience of ryokan stay. Located in the city center, easy to access but the noise from the busy surroundings was inevitable. Access to and from cottages from the service area required a buggy car, so it might not be ideal for a stroller or wheelchair. Our 2-bedroom unit was spacious, clean, and comfy. The private onsen was perfect for a family with 2 small kids. Privacy could be an issue though, the onsen seated in the back deck was quite visible from the adjacent unit. Food was the real disappointment. We ordered ramen and sushi, and both didn't meet our expectation. Breakfast variety should be improved, and food quality and taste need immediate fix to meet the standard of authentic Japanese culinary experience. Otherwise, offering Japanese street food might be a better idea. Most staff showed great hospitality and helpful. Especially our buggy driver (forget his name), the big guy who took us to our cottage on arrival. Thumbs up for him. Onsite activities can be added to improve the overall Japanese experience.
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+5
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The staff were friendly, the food was good, and room cleanliness was good. The garden and scenery were amazing. I stayed at the cottage with my family and baby boy. Overall, everything was perfect.
2 people find it helpful
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The staff is friendly, the atmosphere is cool, perfect for a family vacation.
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Accommodation's Reply
05 Sep 2026
Dear Ms./Mrs. A*a, Thank you for choosing Onsen Hot Spring Resort as your destination. We greatly appreciate your positive feedback. We are honored to have been a part of your memorable vacation. We hope to see you again. We are always ready to welcome you with the best service. Sincerely, Onsen Hot Spring Resort
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V***y
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10.0
/10
Reviewed 17 week(s) ago
Super Recommended will be back here
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Accommodation's Reply
05 Sep 2026
Dear Mr/Mrs V***y Thank you so much for your wonderful review. We are delighted to know that you had an enjoyable stay with us. Your kind words mean a great deal to our entire team and serve as motivation for us to continue delivering memorable experiences for every guest. We truly appreciate your support and look forward to welcoming you back to The Onsen Hot Spring Resort for another relaxing getaway. Warm regards, The Onsen Hot Spring Resort
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 17 week(s) ago
The mini-onsen was fun, and the Japanese atmosphere was perfect for photos. Unfortunately, the smell of the garbage that passed by almost constantly was disturbing, and our room was noisy from passing motorbikes.
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Accommodation's Reply
05 Sep 2026
Dear Mr./Ms. S*i, Thank you for taking the time to share your experience. We apologize if your stay did not meet your expectations. Your feedback is invaluable to us and will be used to improve the quality of our services and facilities. We sincerely hope to have the opportunity to welcome you back again and provide you with a better stay in the future. Sincerely, The Onsen Hot Spring Resort Team
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C***g
icon-origin-TRAVELOKA
9.7
/10
Reviewed 19 week(s) ago
Friendly staff, cozy, cool air, green hotel environment.
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3 people find it helpful
Accommodation's Reply
05 Sep 2026
Dear Mr./Ms. C*g, Thank you for choosing The Onsen Hot Spring Resort as your destination. We greatly appreciate your positive review. We are honored to have been a part of your vacation and hope to see you again in the future. We look forward to welcoming you with the best service. Sincerely, The Onsen Hot Spring Resort
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L***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Staffs are very friendly and helpful since we enter the hotel area. Afternoon tea was nice and fun while riding ATV and fishing. In-room hot tub was also great. Thank you
1 people find it helpful
T***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 27 week(s) ago
A pleasant staycation, with complete facilities
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1 people find it helpful
V***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 28 week(s) ago
The hotel atmosphere is okay, the staff service is okay, the rooms are okay, unfortunately there are too many flies in the restaurant so that during breakfast it really disturbs the comfort of the guests (flies also land on some of the breakfast menus served at the buffet table) maybe there needs to be a solution for these flies.
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1 people find it helpful
Accommodation's Reply
29 Mar 2026
Dear Valued Guest, Thank you for sharing your experience with us. We apologize for any inconvenience you experienced during your stay. We understand that some parts of the rooms still require renovation, and we will address this as soon as possible. We also apologize for any inconvenience regarding the food we served. We will work to improve our facilities and services to meet our standards as quickly as possible. We sincerely hope you will give us the opportunity to provide a better experience in the future. Our team will work diligently to ensure the comfort and satisfaction of all our guests. Thank you for your feedback and suggestions. We hope you will give us another chance to improve your experience at our hotel. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
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Metty C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
Highly recommend place to stay at Songgoriti. Exceeded our expectations, awesome.. everything was perfect. The room was very clean, the staff was friendly, and the food was varied. Try the outdoor activities, fishing, and ATV. Worth it. They even prepared hot water and disposable underwear for us to soak in at night while enjoying the surrounding night atmosphere. Thumbs up…
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+2
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Accommodation's Reply
02 May 2026
Dear Ms. Metty, Thank you for your review. We are delighted to receive positive feedback during your stay at our hotel, and we are confident that this will inspire our entire team. We will continue to strive to improve the quality of our services and products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu again. Sincerely, Suprianto, General Manager
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ade c. d.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 35 week(s) ago
In my opinion, the quality has decreased compared to the previous 2 visits because the onsen is not hot and does not flow continuously during operating hours.
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2 people find it helpful
Accommodation's Reply
02 May 2026
Dear Ms./Mrs. Ade, Thank you for sharing your experience with us. We apologize for any inconvenience you experienced during your stay and will investigate this matter immediately. We will work to improve our facilities and services to meet our standards as soon as possible. We sincerely hope you will give us the opportunity to provide a better experience in the future. Our team will work diligently to ensure the comfort and satisfaction of all guests. Thank you for your feedback and suggestions. We hope you will give us another chance to improve your experience at our hotel. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu again. Sincerely, Suprianto, General Manager
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Number of reviews per page
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40