Should improve the conversation with customers (Phong, who is a woman) because when we call to ask if there is a car to pick up at the airport? You replied that Can't come? Sit in Uber / Taxi. Come, instead of walking, you will say At the time of the operation, or there is no car to pick up, it is said that I understand that it is an on-request service and there are additional costs. Which we can accept But this talk is terrible. Because when we called, about three o'clock And heavy rain Understand that outside of office hours But please leave