Dear Valued Guest, Welcome to Alana Sentul City Hotel. Thank you so much for your wonderful review. We are delighted to hear that you had a great time at our hotel. We hope to welcome you again. Our staff will do their best to make your next stay even more comfortable. Please feel free to contact us if you have any questions or concerns. Thank you again for your valuable feedback. Sincerely, Rama Adiputra | Front Office Manager

Dear Mr. Ferry T, Greetings from The Alana Hotel & Conference Center Sentul City! Thank you for taking the time to share your experience staying with us at The Alana Sentul City. Your positive review means a lot to us and motivates us to strive for the best service for all our guests. We hope to welcome you back again in the future and provide you with another memorable experience. Sincerely, Rama Adiputra | Front Office Manager

Dear Valued Guest, This is a message from Alana Hotel & Conference Center Sentul City! Thank you for taking the time to share your experience with us. We regret that some aspects of your stay did not meet your expectations. We are deeply saddened that you were dissatisfied with the condition of the hotel, the service from some staff members, the availability of the Padel field, the cleanliness of certain areas, as well as your experience with the room and other facilities. Your feedback regarding the availability of staff in the Padel area, the cleanliness of the chairs and restrooms, the condition of the restrooms, the cleanliness of the balcony, the soundproofing of the rooms, the quality of food, and the comfort of the swimming pool has been forwarded to the relevant departments for immediate investigation and evaluation. We are committed to continuously improving the quality of our facilities and services to provide a better experience for all our guests. We appreciate your honest and thorough feedback, which helps us identify areas for further improvement. Once again, we apologize for any inconvenience and hope to have the opportunity to welcome you back in the future for a more pleasant experience. Sincerely, Rama Adiputra | Front Office Manager

Dear Mr. Mubbhi F., Greetings from The Alana Hotel & Conference Center Sentul City! Thank you for sharing your experience with us. We are delighted to hear that you described The Alana Sentul as a place that felt like home. Your appreciation for the facilities and the friendliness of our team is a great inspiration for all of us to continue providing the best service. We appreciate your understanding regarding the slightly delayed check-in. We apologize for any inconvenience caused. This delay was due to preparations for decorating the room to help create a special moment for your couple. However, we understand that punctuality in check-in remains important, and we will focus on improving coordination in the future. Thank you for choosing The Alana Sentul as part of your special moments. We hope to welcome you back again for another warm or even better stay. Sincerely, Rama Adiputra | Front Office Manager

Dear Valued Guest, This is a message from Alana Hotel & Conference Center Sentul City! Thank you for sharing your experience with us. We greatly appreciate your appreciation of our staff's friendliness and the cleanliness of your room. However, we apologize for any inconvenience you experienced regarding the noise around your room, the cleanliness of the bathroom and pool area, and your experience during breakfast, particularly concerning the menu and seating arrangement. We have forwarded all your feedback to the relevant departments for evaluation and improvement, in order to further enhance the quality of our facilities and services. Thank you for your valuable feedback. We hope to welcome you back again in the future for an even more comfortable and memorable experience. Sincerely, Rama Adiputra | Front Office Manager

Dear Valued Guest, Greetings from Alana Hotel & Conference Center Sentul City! Thank you for taking the time to share your experience staying with us at Alana Sentul City. Your positive review means a great deal to us and motivates us to strive to provide the best service to all our guests. We hope to welcome you back in the future and provide you with another memorable experience. Sincerely, Rama Adiputra | Front Office Manager

Dear Valued Guest, Greetings from The Alana Hotel & Conference Center Sentul City! Thank you for sharing your stay with us. We are delighted to hear you enjoyed our excellent location and proximity to various dining and entertainment options such as Aeon and IKEA Sentul. We are pleased to hear that the bubble party, children's activities, and Kids Club facilities added to your and your family's enjoyment. Thank you for your feedback regarding the Kids Club games, particularly the pretend play area. This feedback is very valuable to us and will be taken into consideration for improving our children's facilities to make your family's stay even more enjoyable. We are also pleased to hear you enjoyed the diverse food options, birthday party facilities, and the mirror art we provided. Thank you for choosing The Alana Sentul, and we look forward to welcoming you and your family back again for an even more memorable holiday experience. Sincerely, Rama Adiputra | Front Office Manager

Dear Valued Guest, Greetings from The Alana Hotel & Conference Center Sentul City! Thank you for taking the time to share your experience with us. We are delighted to hear that you were satisfied with the cleanliness of your room, the friendly service, and the quick response from our team in assisting you with your lost item. Such compliments mean a great deal to us. We also appreciate your feedback regarding the breakfast service, particularly the lack of availability of the juice station in the mornings. We understand that this may affect guest comfort, especially during the unpredictable breakfast hours. We have forwarded your feedback to the relevant team for evaluation so that we can improve the availability and consistency of breakfast service in the future. Thank you for your valuable feedback, which is extremely helpful in improving the quality of our service. We look forward to welcoming you back to The Alana Sentul City for another wonderful experience. Sincerely, Rama Adiputra | Front Office Manager

Dear Valued Guest, Greetings from Alana Hotel & Conference Center Sentul City! Thank you for taking the time to share your experience staying with us at Alana Sentul City. Your positive review means a great deal to us and motivates us to strive for the best service for all our guests. We hope to welcome you back in the future and provide you with another memorable experience. Sincerely, Rama Adiputra | Front Office Manager

Dear Valued Guest, Greetings from Alana Hotel & Conference Center Sentul City! Thank you for taking the time to share your experience staying with us at Alana Sentul City. Your positive review means a great deal to us and motivates us to strive for the best service for all our guests. We hope to welcome you back in the future and provide you with another memorable experience. Sincerely, Rama Adiputra | Front Office Manager

Dear Valued Guest, This is a message from Alana Hotel & Conference Center Sentul City! Thank you for taking the time to provide feedback. We apologize for the inconvenience you experienced with the malfunctioning bathroom sink faucet during your stay. We have forwarded this feedback to our engineering team for investigation and improvement. We also appreciate your comments regarding the room size and expected value. Such feedback is invaluable in helping us improve the quality of our facilities and the overall guest experience. Thank you for your compliment on the room with a balcony. We look forward to welcoming you back again in the future and providing you with an even better stay experience. Sincerely, Rama Adiputra | Front Office Manager