Shanaya Resort Malang

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Overall Ratings & Reviews Shanaya Resort Malang

Traveloka (1,334)
Other sources (19)
8.9
Very Good
From 1,334 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.1

Meal

8.6

Location

9.0

Service and Facilites

9.1

People often mention about Shanaya Resort Malang
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Ambiance (151)
Staff Friendliness (143)
Hotel Area (132)
Family Friendly (129)
Room Space (123)
Bedroom (123)
Surroundings (118)
Bathroom (109)
Wifi (104)
Activity Option (103)
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Traveler Reviews Shanaya Resort Malang

Number of reviews per page
20
40
Customer reviews
Lya R.
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8.1
/10
Reviewed 5 day(s) ago
amazing place... God willing, will visit again
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Accommodation's Reply
19 Sep 2026
Dear Mr/Mrs Lya R, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences:) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit:) see you! Sincerely, Harry Permana Putra. General Manager. Shanaya Resort Malang
m***d
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Oke bangetttttttttttttttttttttttt
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Accommodation's Reply
18 Sep 2026
Dear Mr. M*d, from Shanaya Resort Malang, Thank you for your review of your stay at Shanaya Resort Malang. We are confident that your review will encourage us to maintain and provide even better services, facilities, and products. We look forward to welcoming you back for your next stay. Sincerely, Harry Permana Putra, General Manager, Shanaya Resort Malang
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D***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The service was great and the room was clean. There were a few stains on the blanket, but they were minor, so it was fine. Overall, it was great, and the service was top-notch.
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Accommodation's Reply
31 Aug 2026
Dear Mr./Ms. D*i, Greetings from Shanaya Malang Resort. Thank you for reviewing your stay at Shanaya Malang Resort. We believe your feedback encourages us to maintain and provide even better services, facilities, and products. We look forward to welcoming you back for your next stay. Sincerely, Harry Permana Putra, General Manager, Shanaya Malang Resort
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Trie O.
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9.7
/10
Reviewed 4 week(s) ago
I've stayed here twice and always taken the Kartanegara room type and have been very satisfied with the service from the hotel staff, the facilities, and the atmosphere 😍
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Accommodation's Reply
24 Aug 2026
Dear Mr./Ms. Trie O, Greetings from Shanaya Resort Malang. Thank you for your review of your stay at Shanaya Resort Malang. We are confident that your review will encourage us to maintain and provide even better services, facilities, and products. We look forward to welcoming you back for your next stay. Sincerely, Harry Permana Putra, General Manager, Shanaya Resort Malang
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Shirly i. r.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It's really cool, worth it. Next time I want to come here again and try a different room type.
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1 people find it helpful
Accommodation's Reply
20 Aug 2026
Dear Ms./Mrs. Shirly I. R, Greetings from Shanaya Resort Malang. Thank you for your review of your stay at Shanaya Resort Malang. We are confident that your review will encourage us to maintain and improve our services, facilities, and products. We hope to welcome you back for your next stay. Sincerely, Harry Permana Putra, General Manager, Shanaya Resort Malang
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Elia k.
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Leisure
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10.0
/10
Reviewed 5 week(s) ago
First impressions were that the location was clean, beautiful, and spacious. Since it wasn't check-in time yet, we had to wait. We were able to take photos and play around in the surrounding area. At check-in time, the lobby was packed due to the long weekend, so check-in was delayed by about 30 minutes. But overall, everything was good. The nighttime atmosphere was also nice. Perhaps the lighting could be brighter, as the entire street is lit with yellow lights, making it dim.
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Accommodation's Reply
20 Aug 2026
Dear Mr./Ms. Elia, Warm greetings from Chanaya Resort Malang! Thank you for writing a review about your recent stay at our hotel. On behalf of our entire team, I apologize that we were unable to provide you with the service you expected. Your satisfaction is important to us, and we will use your feedback to improve and ensure we provide a better experience for our guests in the future. I hope you will consider staying with us again so that we may have the opportunity to provide you with a better experience. Sincerely, Harry Permana Putra, General Manager, Chanaya Resort Malang
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N***h
icon-Staycation
Staycation
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10.0
/10
Reviewed 10 week(s) ago
The environment is very beautiful, the air is cool. From check-in to checkout, the staff is friendly and helpful. The rooms are spacious, clean, and fully equipped with amenities. It's very kid-friendly.
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Accommodation's Reply
17 Jul 2026
Dear N*h, Greetings from Shanaya Malang Resort. Thank you for leaving a review of your visit to Shanaya Malang Resort. Your valuable feedback is a great motivation for us to provide and maintain better services, facilities, and products. We look forward to seeing you again on your next visit. Thank you. Sincerely, Wiweko Elnanto, General Manager, Shanaya Malang Resort
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RIYA P. W.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Calm and cool atmosphere..kids friendly..
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Accommodation's Reply
17 Jul 2026
Dear Ms. Riya P.W., This is a brief message from Chanaya Resort Malang. Thank you for your review of your stay at Chanaya Resort Malang. We are confident that your review will encourage us to maintain and improve our services, facilities, and products. We hope to welcome you back for your next stay. Sincerely, Vivego Elnanto, General Manager, Chanaya Resort Malang
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S***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Very pleasant, the service is good, the staff are friendly.
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1 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear Ms./Mrs. S*i, Greetings from Shanaya Resort Malang. Thank you for your review of your stay at Shanaya Resort Malang. We are confident that your review will encourage us to maintain and provide even better services, facilities, and products. We look forward to welcoming you back for your next stay. Sincerely, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
It was a bit scary the first time we entered, but once we entered the lobby, it was wonderful 😍. Especially after walking around the resorts, it felt like a fairy tale. The best!
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1 people find it helpful
Accommodation's Reply
13 Jul 2026
Dear Mr./Ms. G*t, This is a message from Shanaya Resort Malang. Thank you for your review of your stay at Shanaya Resort Malang. We are confident that your review encourages us to maintain and provide even better services, facilities, and products. We look forward to welcoming you back for your next stay. Sincerely, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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Y***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Friendly, fast service, the view is really beautiful, like in Bali.
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2 people find it helpful
Accommodation's Reply
11 Jul 2026
Dear Ms. Y*a, Greetings from Shanaya Resort Malang. Thank you for your review of your stay at Shanaya Resort Malang. We are confident that your review will encourage us to maintain and provide even better services, facilities, and products. We look forward to welcoming you back for your next stay. Sincerely, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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dewi a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff was friendly, and the rooms were clean. The air conditioning was cold, and the views were truly fairytale-like.
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2 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Ms./Mrs. Dewi A., This is a brief message from Chanaya Resort Malang. Thank you for your review of your stay at Chanaya Resort Malang. We are confident that your review will encourage us to maintain and improve our services, facilities, and products. We hope to welcome you back for your next stay. Sincerely, Vivego Elnanto, General Manager, Chanaya Resort Malang
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Resa A.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
It's always a pleasure to vacation here, but it seems I came at the wrong time. Because it coincided with the village clean-up activity which was held in the form of a *SoundHoreg* event, even though the activity was not inside the resort, the sound was very loud until 3 am so that rest time could not be maximized. But overall, staying here should always be enjoyable. The environment is clean, beautiful, the air is also fresh. The staff is also friendly 😊. Highly recommended, but make sure not to coincide with the months of carnival / village clean-up activities, afraid that what happened to me will happen. 🤭🙏🏻 Thank you Shanaya Resort, this place will always be a favorite place for our little family to stay 😊🙏🏻🫶🏻
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Accommodation's Reply
08 Jul 2026
Dear Ms./Mrs. Reza, This is a brief message from Chanaya Resort Malang. Thank you for your review of your stay at Chanaya Resort Malang. We are confident that your review will encourage us to maintain and provide even better services, facilities, and products. We look forward to welcoming you back for your next stay. Sincerely, Vivego Elnanto, General Manager, Chanaya Resort Malang
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Dwi A. N. F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
The hotel staff is very friendly, the atmosphere is comfortable, the food is delicious.
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1 people find it helpful
Accommodation's Reply
26 Jun 2026
Dear Mr./Mrs. Dwee A.N.F., This is a brief message from Chanaya Resort Malang. Thank you for your review of your stay at Chanaya Resort Malang. We are confident that your review will encourage us to maintain and improve our services, facilities, and products. We hope to welcome you back for your next stay. Sincerely, Vivego Elnanto, General Manager, Chanaya Resort Malang
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D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The atmosphere is very serene, beautiful, and inviting. All the service is friendly.
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2 people find it helpful
Accommodation's Reply
25 Jun 2026
Dear Mr./Ms. D*i, Sincerely yours from Shanaya Resort Malang! Thank you for your review of your recent stay at our hotel. On behalf of our entire team, I apologize that we were unable to provide you with the service you expected. Your satisfaction is important to us, and we will use your feedback to improve and ensure we provide a better experience for our guests in the future. I hope you will consider staying with us again so that we may have the opportunity to provide you with a better experience. Sincerely, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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Muhamad a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
This hotel is truly family-friendly. The price is perfectly commensurate with the facilities and everything you get. The kids are guaranteed to love it. If you want to go to Malang city, it's also close via the shortcut, and you'll be right at Suhat, haha. Batu isn't too far either. It's simply great. Hopefully, I can stay here again sometime. Super healing.
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1 people find it helpful
Accommodation's Reply
20 Jun 2026
Dear Ms./Mrs. Muhammad A., Sincerely yours from Chanaya Resort Malang! Thank you for writing a review about your recent stay at our resort. On behalf of our entire team, we apologize that we were unable to provide you with the service you expected. Your satisfaction is important to us, and we will use your feedback to improve and ensure we provide a better experience for our guests in the future. We hope you will consider staying with us again so that we may have the opportunity to provide you with a better experience. Sincerely, Vivego Elnanto, General Manager, Chanaya Resort Malang
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Nuryanto
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
It was a really enjoyable stay. I'd love to come back and stay in a different room next time. The facilities are great, the hotel complex is nice and comfortable for jogging, and there are swimming pools everywhere. I like parking in the rice paddy area, with geese and rice barns, making it feel like I'm back in nature... I was very satisfied with my stay here.
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2 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Mr. Nuriyanto, Sincerely yours from Chanaya Resort Malang! Thank you for writing a review about your recent stay at our hotel. On behalf of our entire team, I apologize that we were unable to provide you with the service you expected. Your satisfaction is important to us, and we will use your feedback to improve and ensure we provide a better experience for our guests in the future. I hope you will consider staying with us again so that we may have the opportunity to provide you with a better experience. Sincerely, Vivego Elnanto, General Manager, Chanaya Resort Malang
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I***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
The place is spacious, there are many playgrounds and swimming pools.
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Accommodation's Reply
06 Jun 2026
Dear Ms./Mrs. I*a, Sincerely yours from Shanaya Resort Malang! Thank you for your review of your recent stay with us. On behalf of our entire team, I apologize that we were unable to meet your expectations. Your satisfaction is important to us, and we will use your feedback to improve and ensure we provide a better experience for our guests in the future. I hope you will consider staying with us again so that we may have the opportunity to provide you with a better experience. Sincerely, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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Me
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
A truly peaceful and private experience amidst nature. It was the best glamping experience of my life. I hope I can come back again someday. Perfect 😍
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Accommodation's Reply
31 May 2026
Dear Ms. Me, Sincerely yours from Shanaya Resort Malang! Thank you for your review of your recent stay at our hotel. On behalf of our entire team, I apologize that we were unable to provide you with the service you expected. Your satisfaction is important to us, and we will use your feedback to improve and ensure we provide a better experience for our guests in the future. I hope you will consider staying with us again so that we may have the opportunity to provide you with a better experience. Sincerely, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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T***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 17 week(s) ago
Very satisfying service, 24 hours receiving WA from us and ready to help when we need it 👍
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2 people find it helpful
Accommodation's Reply
29 May 2026
Dear Mr./Ms. T*l, Sincerely yours from Shanaya Resort Malang! Thank you for your review of your recent stay with us. On behalf of our entire team, we apologize that we were unable to meet your expectations. Your satisfaction is important to us, and we will use your feedback to improve and ensure we provide a better experience for our guests in the future. We hope you will consider staying with us again so that we may have the opportunity to provide you with a better experience. Sincerely, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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Number of reviews per page
20
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