Sofia Tam Dao Hotel & Spa

Explore Sofia Tam Dao Hotel & Spa
8.3
Very Good
From 279 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.1

Meal

7.9

Location

8.4

Service and Facilites

7.9

People often mention about Sofia Tam Dao Hotel & Spa
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Bedroom (7)
Wifi (6)
Room Space (6)
Ambiance (5)
Soundproof (5)
Bathroom (4)
Hotel Area (4)
Distance to City Center (3)
Family Friendly (3)
Staff Friendliness (3)
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Traveler Reviews Sofia Tam Dao Hotel & Spa

Number of reviews per page
20
40
Customer reviews
Nguyen V. M. K.
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6.1
/10
Reviewed 5 week(s) ago
I arrived at 1:45 PM and there wasn't a soul in the reception area. I waited for over 20 minutes and still no one came until I called the hotline, at which point someone finally came out. The staff were unprofessional, and check-in was very slow. The room was damp, the walls smelled musty and damp, and there was no hot water until I asked for it. Overall, the hotel was terrible and didn't deserve a 3-star rating. The breakfast was okay.
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you very much for choosing to stay at our hotel and for your valuable feedback. We apologize for the inconvenience caused by the waiting time during check-in, the delays in the check-in process, and the issues with the room condition and hot water. We are deeply saddened that these issues did not meet our hotel's service standards. We will forward your feedback to the relevant departments and use it to improve our services in the future. We also appreciate your compliments regarding the breakfast. We hope to welcome you back again. We will do our best to ensure your satisfaction during your next stay. Thank you.
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M***y
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8.5
/10
Reviewed 22 week(s) ago
Friendly staff, affordable prices.
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1 people find it helpful
Accommodation's Reply
18 Jul 2026
Thank you so much for staying at our hotel and for taking the time to share your valuable feedback. We are delighted to hear that you were satisfied with our friendly staff and prices. We hope to welcome you again.
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Verified Traveler
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8.5
/10
Reviewed 24 week(s) ago
The town center location makes it quite convenient to get around. The rooms are only okay, with some damp and run-down areas, but the staff are quite enthusiastic and helpful.
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1 people find it helpful
Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you very much for choosing to stay at our hotel and for your valuable feedback. We are delighted that you enjoyed our excellent location and the friendly service from our staff. We also appreciate your comments regarding the room. We will continue to strive to improve our facilities to provide an even better stay experience for all our guests. We look forward to welcoming you back again. Thank you.
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D***c
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5.4
/10
Reviewed 26 week(s) ago
The service and rooms were truly terrible, with dilapidated facilities, a cold room with electrical problems, and dirty, moldy bed linens. A very bad experience.
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3 people find it helpful
Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you very much for taking the time to provide valuable feedback during your stay. We apologize that you were not satisfied with your room and services. We value your feedback regarding the amenities, humidity in the room, bedding, and electrical system issues, and will strive to improve them. These issues will be reported to the relevant departments immediately, and will be investigated and resolved. We will do our utmost to ensure the quality of service and safety for all our guests. Thank you for your honest feedback. We hope to welcome you back again. We will continuously strive to provide better service in the future. Thank you.
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D***y
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8.8
/10
Reviewed 31 week(s) ago
The staff were friendly and enthusiastic, but I went in December, on a foggy day. There was never any hot water in the room. I had to boil water, and even that wasn't enough for showering and bathing :(
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1 people find it helpful
Accommodation's Reply
18 Jul 2026
Dear Guest, Thank you very much for staying at our hotel and for providing your valuable feedback. We are pleased to receive your kind words regarding the kindness and professionalism of our staff. We apologize for the inconvenience caused by the unstable hot water supply, especially during the colder months. We take your feedback seriously and will strive to improve our services. We look forward to welcoming you back to our hotel and providing you with a more satisfying stay. Thank you again.
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N***n
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Staycation
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6.0
/10
Reviewed 46 week(s) ago
Hotel should review hygiene issues, room smells musty, bathroom is not clean
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6 people find it helpful
Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you very much for taking the time to provide valuable feedback following your stay. We apologize that you were dissatisfied with the cleanliness of your room and bathroom. We have forwarded your comments regarding the musty odor and lack of cleanliness to the relevant department and will work to investigate and improve our services. We hope to welcome you back again. We will strive to provide you with even better service in the future. Thank you.
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K***e
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Staycation
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8.7
/10
Reviewed 51 week(s) ago
The hotel is centrally located, the staff is nice, the hotel is a bit old and the breakfast is not varied.
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3 people find it helpful
Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you very much for taking the time to share your valuable feedback following your stay. We are delighted to hear that you were satisfied with our excellent location and courteous service. Your valuable comments regarding the hotel facilities and breakfast will be incorporated into our future service improvement plans. We hope to welcome you back again. Thank you.
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Nguyễn H.
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Staycation
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6.8
/10
Reviewed 53 week(s) ago
Wifi is slow and doesn't work. The bedroom smells musty.
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2 people find it helpful
Mong T. T.
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8.5
/10
Reviewed 56 week(s) ago
The hotel facilities are old, compared to the price, it is quite expensive. The standard room is small, I stayed on the 6th floor, there is a window but it opens to another wall. So it is quite stuffy. Breakfast has few dishes, not delicious. Location near the center, convenient to travel.
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4 people find it helpful
gold t.
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Staycation
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8.3
/10
Reviewed 68 week(s) ago
Dirty toilet, wifi turns off after 9pm, no receptionist. Overall terrible.
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2 people find it helpful
N***n
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8.7
/10
Reviewed 70 week(s) ago
The hotel is very clean, near the center, the hotel staff is enthusiastic, 4 star rating for this trip.
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1 people find it helpful
T***o
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Staycation
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9.1
/10
Reviewed 85 week(s) ago
Clean, TV with Netflix. Very close to the center, walking distance. Everything is good except the reception cannot be contacted in the evening.
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6 people find it helpful
T***m
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Business
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10.0
/10
Reviewed 90 week(s) ago
ok 👌 next time I will support Sofia 👍
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1 people find it helpful
Nguyen t. h.
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6.6
/10
Reviewed 95 week(s) ago
Not worth the money
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3 people find it helpful
N***n
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5.0
/10
Reviewed 106 week(s) ago
The room is not like the photo, the room has many cockroaches, the staff is too bad, the food is also bad. So bored with the service here
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2 people find it helpful
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PHAM T. H. T.
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4.9
/10
Reviewed 117 week(s) ago
Phòng cũ, ẩm mốc, giá cao so với chất lượng, đặt phòng có bồn tắm nhưng máy nóng lạnh không hoạt động, ăn sáng buffet thì chỉ vài món!
3 people find it helpful
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Trinh T. T.
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4.8
/10
Reviewed 128 week(s) ago
Chưa bao giờ có 1 cái Khách sạn nào mà tệ như vậy. Bẩn, thái độ nhận viên siêu tệ, quầy không bao giờ có người. Không có đồ ăn sáng. Nói chung là siêu tệ
1 people find it helpful
Đào H.
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9.7
/10
Reviewed 139 week(s) ago
Staff enthusiastic service, attentive
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2 people find it helpful
do huu t.
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8.8
/10
Reviewed 141 week(s) ago
Weekdays are quite empty, only 1-2 rooms are rented. There are few customers so there is no breakfast buffet, the staff will cook a bowl of pho and bring it to your room. The room has no view, the power is out in the morning. Generally expensive compared to the price.
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3 people find it helpful
Nguyen T. A.
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8.5
/10
Reviewed 146 week(s) ago
The room is okay, complete. However, for some reason, at 12:00 checkout, the room was locked at around 11:15, so I had to ask the receptionist to open it for me. Many rooms are equipped, not just our own room. Hopefully, the hotel will pay more attention to this.
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5 people find it helpful
Number of reviews per page
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