Azure Sapa Hotel

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Overall Ratings & Reviews Azure Sapa Hotel

Traveloka (46)
Other sources (59)
9.2
Exceptional
From 46 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

8.9

Location

9.2

Service and Facilites

9.2

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Traveler Reviews Azure Sapa Hotel

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20
40
Customer reviews
Vivi E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Very good stay in this hotel! Very yummy breakfast too! Missed this hotel already😭❤️ Thank you for all the staff, they’re so helpful, we had to check out earlier but they could pack us a heavy breakfast!🥹🫶🏼 LOVEEE!
1 people find it helpful
Accommodation's Reply
29 Mar 2026
Dear Valued Guest! Thank you so much for your wonderful review. We are very happy to hear that you had such a great stay and enjoyed the breakfast at our hotel. It truly means a lot to us to know that you already miss the hotel. We are also glad that our team could prepare a packed breakfast for you when you had to check out early. Your lovely words are a great motivation for all of our staff. We hope to welcome you back to Azure Sapa Hotel again on your next trip to Sapa! ❤️ Best Regards, Deysi Lee Front Office Manager
Yoseph J.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
nice breakfast, nice location, clean, staff friendly
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Accommodation's Reply
29 Jan 2026
Dear Valued Guest! Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our breakfast, appreciated our convenient location, found the hotel clean, and felt our staff were friendly. Your positive comments truly motivate our team to continue providing the best service possible. We look forward to welcoming you back to Azure Sapa Hotel in the future. Warm regards, Deysi Lee Front Office Manager
Yoseph J.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
mountain view room is very recommended
1 people find it helpful
Accommodation's Reply
29 Jan 2026
Dear Valued Guest! Thank you very much for your wonderful recommendation. We are delighted to hear that you enjoyed our mountain view room. The beautiful scenery of Sapa is truly one of our highlights, and we’re glad it added to your stay. We look forward to welcoming you back to Azure Sapa Hotel again in the future. Warm regards, Deysi Lee Front Office Manager
D***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
The staff were incredibly helpful and assisted with early check-in. The food was delicious. The hotel was clean and well-equipped.
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Accommodation's Reply
29 Jan 2026
Dear Valued Guest: Thank you very much for your valuable feedback. We are delighted that our staff provided you with excellent service and were able to assist you with your early check-in. We are also pleased that you were satisfied with the quality of our food and beverages, the cleanliness of the hotel, and our facilities. Your compliments are a great encouragement for us to further improve our services. We hope to welcome you back to Sapa Blue Hotel again in the near future. Thank you! Daisy Lee
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Syakira F. r.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Very nice view from my room, with city view and mountain view, so beautiful, clean, and receptionist helpful, thank you so much
2 people find it helpful
Accommodation's Reply
29 Jan 2026
Dear Valued Guest! Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed the beautiful city and mountain views from your room. It is also great to know that you found the room clean and our receptionist helpful. Your kind words truly mean a lot to our team. We sincerely appreciate your support and look forward to welcoming you back to Azure Sapa Hotel in the future. Warm regards, Deysi Lee Front Office Manager
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
The hotel is located near Sun Plaza. The staff are friendly and helpful, providing good advice. Early check-in is possible, but there is an additional charge of 400,000 VND for early morning arrivals. This is a 100% genuine review from a Thai person, not an AI review.
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1 people find it helpful
Accommodation's Reply
11 Jan 2026
Dear Guest Thank you for your review. We are very happy to hear that you were satisfied with our hotel's location near Sun Plaza and the service and guidance provided by our staff. We are also happy to hear that you enjoyed the early check-in facility. Your kind words are a great encouragement to all our hotel staff in their efforts to improve our services. We look forward to your next visit. Thank you. Hotel Management Team
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Kim A. D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
The room is spacious, clean, and well-equipped.
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Accommodation's Reply
06 Jan 2026
Thank you for sharing your valuable experience with us. We are delighted to hear that you enjoyed your stay with us, and we are especially pleased to hear that you appreciated our spacious, clean, and well-equipped rooms. We hope to welcome you back again soon.
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N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
The room was nice, the food was delicious, and the room service was excellent. There's nothing to complain about regarding the room itself, 10 out of 10. Regarding the motorbike rental: I rented a motorbike but forgot to remove the key. The male staff member quickly retrieved it and gave it to another customer, assuming I was returning it even though I didn't say anything. I hadn't even used it for half a day, only 3-4 kilometers. It cost me the rental fee, and I still had to take a taxi to dinner because the staff said they were out of scooters and only had manual bikes, which I don't know how to ride. After arguing with the staff member for a while, I ended up paying 2/3 of the full day's rental fee.
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1 people find it helpful
Accommodation's Reply
06 Jan 2026
Thank you for sharing such a detailed experience during your stay at our hotel. We are delighted to hear that you were satisfied with your room, food, and room service. We apologize for the inconvenience you experienced regarding the motorbike rental. This incident was due to an unintentional misunderstanding by our staff, and we understand that it caused you inconvenience. We will take your feedback seriously and strive to improve our service systems to prevent such incidents from happening again. We appreciate your understanding. We look forward to welcoming you back again and will continue to strive to improve our services.
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s***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
The hotel is close to Sun Plaza and Cat Cat Village. The rooms are spacious and have a living room. It's just that the hotel is located on a slightly uphill road.
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Accommodation's Reply
06 Jan 2026
Dear Valued Guest! Thank you for sharing your experience with us. We are glad to hear that you enjoyed our convenient location near Sun Plaza and Cat Cat Village, as well as the spacious room with a separate living area. Regarding the uphill road leading to the hotel, we truly appreciate your understanding. Our team is always happy to assist guests with directions or transportation whenever needed. We hope to welcome you back again on your next visit to Sapa.
Dang
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Clean room. Friendly and attentive customer service staff. Convenient hotel, 15 minutes walk from Sun Plaza. My friends all praised this place. Great ❤️
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Accommodation's Reply
06 Jan 2026
Thank you so much for your valuable review. We are delighted to hear that you enjoyed the clean rooms, friendly staff, and excellent location, just a 15-minute walk from Sun Plaza. Your positive feedback and compliments, and those of your friends, are a great encouragement. We hope to welcome you back again soon.
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Tria L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 30 week(s) ago
All the staff were very responsive and kind. It was truly a pleasure to stay at Azure.
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Accommodation's Reply
06 Jan 2026
Dear Valued Guest! Thank you very much for your kind words. We are truly happy to know that our staff were attentive and friendly, and that you had a pleasant stay at Azure. It would be our pleasure to welcome you back again in the future.
E***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 34 week(s) ago
Sapa Station is a 15-minute walk away. The hotel is also bustling with eateries. The room was quite spacious, with a nice, clean bathroom. The slippers were comfortable. 🤣 Overall, a great stay.
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1 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Valued Guest! Thank you for your lovely review. We are happy to hear that you enjoyed our convenient location within walking distance to Sapa Station, the many dining options nearby, as well as our spacious room and clean, well-maintained bathroom. We’re especially glad you found the slippers comfortable 😊. Your kind words truly motivate our team, and we look forward to welcoming you back for another great stay.
Giang T. T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 34 week(s) ago
The hotel room is right near the center, very convenient to move around, the receptionist is super cute, enthusiastic and gives good advice, the living room is nice and clean ♥️
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Accommodation's Reply
06 Jan 2026
Thank you for your valuable review. We are delighted to hear that you enjoyed our convenient central location and our enthusiastic and friendly reception staff. Your appreciation for our clean and comfortable rooms is a great encouragement to all our hotel staff. We hope to welcome you back again soon.
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Thuý B.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 39 week(s) ago
Location: quite inconvenient to travel because this area is quite crowded with cars or traffic jams, difficult to catch a taxi. Clean, nice room, friendly staff
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2 people find it helpful
Accommodation's Reply
06 Jan 2026
Thank you for your valuable feedback. We appreciate your comments regarding the traffic conditions around the hotel. Traffic congestion can be a problem, especially during peak hours. Our staff would be happy to assist you in arranging a taxi or suggesting suitable transportation options. We are pleased to hear that you enjoyed your clean and tidy room, as well as our friendly and helpful staff. We hope to welcome you back soon.
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L***e
icon-origin-TRAVELOKA
9.7
/10
Reviewed 42 week(s) ago
Nice hotel and close to shopping area.
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1 people find it helpful
Accommodation's Reply
06 Jan 2026
Thank you for your review. We are very glad to hear that you enjoyed the atmosphere of our hotel and its excellent location (near shopping malls). We hope to welcome you back again soon.
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G***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 50 week(s) ago
The hotel is clean and beautiful, the view is also nice, but the parking lot is a bit far away.
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2 people find it helpful
Accommodation's Reply
06 Jan 2026
Thank you for your review. We are delighted to hear that you enjoyed your clean and beautiful room, as well as the view from your window. We apologize for any inconvenience caused by the parking situation near the hotel. We value your feedback, and our staff will do their best to assist you with your luggage and directions. We hope to welcome you back again soon.
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L***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.3
/10
Reviewed 57 week(s) ago
- The actual superior twin room is different from the photo on Traveloka, there is a window but the view is completely lost because of the wall, the hotel assigned the room to the basement B1, near the parking lot for staff and housekeeping. - The hotel does not provide soap, you have to request more. - There is something in the milk in the breakfast.
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4 people find it helpful
Accommodation's Reply
06 Jan 2026
Thank you for your valuable feedback. We apologize for any inconvenience you experienced during your stay in the Superior Twin Room. Specifically, we regret that the view from your window did not meet your expectations, and that your room was located on the first basement floor, near the staff quarters. This was not our intention, and we take your feedback seriously and will strive to improve. Furthermore, we apologize for the lack of soap in your room, which you requested. This was an error in room preparation, and we will provide it before your check-in. We appreciate your understanding. We hope to welcome you again in the future and will endeavor to provide you with even better service.
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L***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 65 week(s) ago
Strategic location, Friendly staff, Clean rooms
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2 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Valued Guest! Thank you for your kind review. We are pleased to know that you enjoyed our strategic location, friendly staff, and clean rooms. We look forward to welcoming you back again in the future.
Hiasintus A. M. L. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 73 week(s) ago
Best hotel near Sun Plaza, someday I'll be back.
3 people find it helpful
Fitri W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 104 week(s) ago
I was booking for the dormitory room, the shower room has hot water, hairdryer, the toilets are clean, they also gave us toiletries and water bottles. I have early check in and they can accept it free. That's a nice point if you come to Sa Pa at midnight and arrive in the morning. They also have a restaurant, you can add breakfast in your booking room. And the most important thing is near from Sun Plaza, Sa Pa Station, just walking to explore the city. Thank you for Mr. Khai, he was a helpful receptionist and kind person. I was Muslim and only eat Halal Food, so according to me what kind of food in the restaurant I can eat. I'm so happy.
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+2
1 people find it helpful
Number of reviews per page
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40