Thank you for sharing such detailed feedback about your stay with us. 😊 We are pleased to hear that you enjoyed our convenient location, street food options, pizza, breakfast, and the cleanliness of your room.
However, we sincerely apologize for the inconveniences you experienced in Room 505, particularly with the refrigerator not cooling properly, the air-conditioning water dripping, and the ants around the table. We also apologize for the inconvenience regarding the limited availability of irons and, most importantly, that these concerns were not addressed promptly after being reported to our Reception team. 🙏
We understand how frustrating this must have been, especially during a longer stay. Your feedback has been noted and will be shared with the relevant departments for follow-up and improvement. Thank you for bringing these matters to our attention. We truly appreciate your feedback and hope to provide you with a much better experience on your next visit. 🙏😊