W***n
Leisure
7.0
/10
Reviewed 6 day(s) ago
Even after paying for early check-in, I still couldn't check in upon arrival.
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Accommodation's Reply
11 Jun 2026
Dear Mr./Ms. W***n,
Thank you for choosing Vinpearl Empire Nha Trang, Meliá Affiliated as your destination and for sharing your stay experience. We apologize that our service did not fully meet your expectations.
We hope you could take a moment to share more information about your stay. Your feedback will be forwarded to the relevant department for timely improvement. At Vinpearl Empire Nha Trang, Meliá Affiliated, your feedback is invaluable in helping us continuously improve our services and provide you with the best possible experience.
Thank you again for your feedback and we sincerely hope to have the opportunity to welcome you back in the near future.
Sincerely,
The Hotel Management
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