T***i
8.2
/10
Reviewed 2 week(s) ago
I asked the receptionist to upgrade my room to a suite, and after carefully giving the instructions, they mistakenly gave the suite key card to someone else.
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Accommodation's Reply
13 May 2026
Message from Colin Dalater
Dear Valued Guest,
Thank you for choosing Colin Dalater and for your valuable feedback.
We apologize for the inconvenience caused by the check-in issue that prevented us from providing you with your reserved suite. Our investigation revealed this problem stemmed from a miscommunication and misunderstanding. We understand this may have disappointed your expectations for your stay at Dalater, and we sincerely apologize for any unintentional inconvenience.
We value every guest's experience, and your valuable feedback is not just a suggestion, but a valuable opportunity to improve the quality of our service and enhance our operations.
We apologize again for this inconvenience. In return for your trust and support, we will do our best to ensure you and your family have an even more comfortable, enjoyable, and memorable stay in the future.
Thank you.
Sincerely,
Colin Dalater and the entire team
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