Traveloka (954)
8.2
Very Good
From 954 reviews
Provided by travelers on
Cleanliness
8.3
Room Comfort
8.2
Meal
8.2
Location
8.4
Service and Facilites
8.3
People often mention about Muara Inn
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Distance to City Center (32)
Bedroom (31)
Staff Friendliness (30)
Taste (27)
Bathroom (26)
Ambiance (25)
Room Space (22)
Accessibility (21)
Hotel Area (20)
Wifi (18)
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Traveler Reviews Muara Inn
Number of reviews per page
20
40
Customer reviews
E***a
Business
8.8
/10
Reviewed 1 week(s) ago
Awesome, great price and facilities 👍.
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A***d
8.8
/10
Reviewed 2 week(s) ago
The cleanliness of the bathroom needs to be improved.
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af
annisa f.
8.5
/10
Reviewed 2 week(s) ago
It's good, but when you open the pillowcase there are black spots, on average every room has them.
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Accommodation's Reply
18 Aug 2025
We sincerely apologize for the inconvenience you experienced during your stay. Thank you for your complaint. We will follow up on your complaint immediately. We apologize once again for the unsatisfactory impression and service you received from us during your stay.
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i***a
Business
8.4
/10
Reviewed 4 week(s) ago
The bathroom needs to be renovated. Black mold causes asthma.
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Accommodation's Reply
18 Aug 2025
We sincerely apologize for the inconvenience you experienced during your stay, and thank you for your complaint. We will follow up your complaint as soon as possible. We apologize once again for the unsatisfactory impression and service you received from us.
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h***a
Business
6.7
/10
Reviewed 5 week(s) ago
The service and staff are very friendly and helpful, although it is quite comfortable, the cleanliness of the room is still lacking because it is quite dirty and there are lots of cockroaches, for food there are only a few menus but it is still delicious, please improve the cleanliness of the room
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2 people find it helpful
Accommodation's Reply
18 Aug 2025
We sincerely apologize for the inconvenience you experienced during your stay, and thank you for your complaint. We will follow up on your complaint immediately. We apologize once again for the unsatisfactory impression and service you received from us.
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Fani V. D.
Business
9.1
/10
Reviewed 5 week(s) ago
"The toilet is clean, but you need to pay attention because the toilet bowl is leaking and sometimes there's a kind of smell that lingers in the air."
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Accommodation's Reply
18 Aug 2025
We sincerely apologize for the inconvenience you experienced during your stay. Thank you for your complaint. We will follow up on your complaint immediately. We apologize once again for the unsatisfactory impression and service you received from us during your stay.
h***a
10.0
/10
Reviewed 7 week(s) ago
The hotel service is very good
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Accommodation's Reply
16 Jul 2025
Thank you very much for your review, we hope you will be pleased to visit our place again in the future.
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HM
Hendriets M. N.
9.7
/10
Reviewed 7 week(s) ago
strategic location, clean rooms, friendly and pleasant service
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Accommodation's Reply
16 Jul 2025
Thank you, sir, for your review and visit. We hope you always receive the best impression and service from us. We look forward to your next visit.
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T***g
Business
6.8
/10
Reviewed 7 week(s) ago
Order not as expected
Dirty bathroom
Leaking AC and room
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
We sincerely apologize for the inconvenience you experienced during your stay, and thank you for your complaint. We will follow up your complaint as soon as possible. We apologize once again for the unsatisfactory impression and service you received from us.
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D***a
Leisure
9.1
/10
Reviewed 8 week(s) ago
The place is aesthetically pleasing from the outside, perfect for taking photos, and has easy access to everything. There's plenty of food, and it's close to Jatiland (mall), the beach, and the market.
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Accommodation's Reply
16 Jul 2025
Thank you for your review. Thank you again. Your comfort, service, and experience are our primary goal and focus. We hope you will always experience the best comfort and service on your next visit. We look forward to your next visit.
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B***o
Business
8.8
/10
Reviewed 10 week(s) ago
Staff is friendly, only the bathroom is not very clean
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
We apologize in advance for the inconvenience during your stay. We also thank you for your review, as your review can be used as material for improvements and better changes in the future. Thank you.
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H***s
Business
9.7
/10
Reviewed 11 week(s) ago
Staff and atmosphere are highly recommended for staying or business purposes.
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1 people find it helpful
Accommodation's Reply
22 Jun 2025
Thank you sir for your review, your comfort is an honor for us, we always look forward to your return anytime.
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M***d
6.6
/10
Reviewed 11 week(s) ago
Room 206 the water is very slow.
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Accommodation's Reply
22 Jun 2025
We apologize for the inconvenience caused during your stay. We will immediately follow up on your complaint and we will ensure that it will not happen again.
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em
erni m.
8.5
/10
Reviewed 11 week(s) ago
This is my 4th time staying at this hotel, the staff is friendly and the place is comfortable and clean 😇
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Accommodation's Reply
22 Jun 2025
Alhamdulillah, thank you for your trust in our place and staff who are always consistent in serving you, we really hope that you and your family can come back here anytime, once again thank you for giving positive comments.
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em
erni m.
8.5
/10
Reviewed 11 week(s) ago
This is the 4th time I have stayed at this hotel. The staff is friendly, the room is clean and comfortable, and every food for breakfast is delicious 🥰
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1 people find it helpful
Accommodation's Reply
22 Jun 2025
Alhamdulillah, thank you for your trust in our place and staff who are always consistent in serving you, we really hope that you and your family can come back here anytime, once again thank you for giving positive comments.
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E***r
Transit
10.0
/10
Reviewed 12 week(s) ago
The hotel staff is very nice, early check in is easy, the food is delicious, the atmosphere is also very comfortable. Have stayed here 2x, recommended.
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1 people find it helpful
Accommodation's Reply
22 Jun 2025
Thank you for your review, ma'am, and thank you also for your trust in our hotel and staff service. If you have time for a holiday and come to Ternate, we will always be waiting for you and your family to come.
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L***a
Leisure
8.3
/10
Reviewed 14 week(s) ago
Stayed one night here, good location, staff was helpful but the room smelled of cigarettes, not sure if the bed sheet was fresh/clean.
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Accommodation's Reply
05 Jun 2025
Thank you so much for the review about our place and services. we always waiting for you again. we hope that.
EP
Ester P.
Transit
10.0
/10
Reviewed 16 week(s) ago
Highly recommended, for that price you get service equivalent to a big hotel. Will come back to stay here again later.
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1 people find it helpful
Accommodation's Reply
05 Jun 2025
Thank you for your review, sis, hopefully you can come back to our place. And always be comfortable when staying at Muara Inn Ternate, sis.
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S***n
Transit
9.7
/10
Reviewed 18 week(s) ago
when checking in the staff was very friendly as well as checking out. the breakfast was the best. recommended for those who are transiting in TTE, this is one of the good hotels in TTE
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Accommodation's Reply
17 Jul 2025
Thank you, Sir/Madam, for your review and visit. We hope you always receive the best impression and service from us, and that you have a valuable experience during your visit to Muara Inn Ternate. We look forward to your next visit.
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AC
Alexa C.
8.5
/10
Reviewed 18 week(s) ago
I stayed here for 4 days. The service was very good, from check in to check out. The comfort is guaranteed to be satisfying. The best. If I come here again, I will definitely stay here again 💖💖
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
Thank you for your wonderful stay, and thank you for the comfort and excellent service provided by our staff at Muara Inn Ternate. We look forward to welcoming you back on your next visit.
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Number of reviews per page
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40
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