7.9
Pleasant
From 306 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

7.9

Meal

7.6

Location

8.1

Service and Facilites

8.0

People often mention about Star Suite Hotel
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Taste (6)
Accessibility (5)
Ambiance (5)
Room Space (5)
Bathroom (5)
Distance to City Center (4)
Staff Friendliness (4)
Check-in/out Time (4)
Bedroom (4)
Hotel Area (4)
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Traveler Reviews Star Suite Hotel

Number of reviews per page
20
40
Customer reviews
H***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
clean comfortable place, and friendly staff the food is delicious too,,
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Yusuf H.
icon-Business
Business
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8.8
/10
Reviewed 4 week(s) ago
Quite comfortable for a hotel at this price
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Sumariyono
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
I stayed during the fasting month. Thank you for the breakfast being able to be moved for sahur. Hopefully the service will be even better.
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D***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 18 week(s) ago
Okay, great, really delicious, yes, yes
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Accommodation's Reply
13 Feb 2025
Thank you sis, for your visit we look forward to your next visit :)
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R***a
icon-origin-TRAVELOKA
6.8
/10
Reviewed 22 week(s) ago
The bathroom smells, there is no hot water
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Moh Z.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
On the other level the cleanliness & the food is quite good. Home made food
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1 people find it helpful
E***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 30 week(s) ago
The food is delicious, the service is friendly and fast. But when checking out before 12 o'clock why is it knocked? I think it's uncomfortable because there is a telephone in the room. The AC is also not cold enough on the 2nd floor. At night it's still not that cold even though it's 18° overall it's clean and recommended.
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2 people find it helpful
Accommodation's Reply
22 Nov 2024
We apologize for the inconvenience during your stay at Star Suite Hotel, we will fix it in the future. Thank you.
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Randy D. N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 38 week(s) ago
Very enjoyable and recommended for families.
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2 people find it helpful
soesilo c. r.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 45 week(s) ago
Overall good. What needs to be improved is breakfast readiness, food and drink, don't be late, and more importantly, smoking is prohibited in places to eat
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4 people find it helpful
Accommodation's Reply
31 Jul 2024
Sorry sir for the inconvenience. We will improve it in the future. Thank You.
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M***e
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 47 week(s) ago
Smelly toilet, neat and tidy bed. The room is quite spacious. Affordable. I would rate 7/10.
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Kumalasari D. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 51 week(s) ago
The hotel seems dark, there is no elevator. The rooms are spacious, the breakfast is delicious even though the variety is minimalist.
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1 people find it helpful
F***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 52 week(s) ago
Very comfortable hotel, clean rooms, fast wifi.
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2 people find it helpful
F***i
icon-origin-TRAVELOKA
5.3
/10
Reviewed 57 week(s) ago
For the staff is friendly, but the cleanliness of the room and bathroom is very bad. Until there is a type of spider web and the bathroom is also not clean. The night light is also broken part of the roof cover. Until moving to a room with a higher type also turned out to be the same 😌. Please include a picture of the latest room so that customers are not disappointed 🙏.
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2 people find it helpful
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HENDRA H.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 64 week(s) ago
Both online and on the spot bookings are very well assisted by the staff, repeat orders for sure.
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HENDRA H.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 72 week(s) ago
Worth for money hotel with free breakfast, large room with beds and table too
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Rachmi Z. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 75 week(s) ago
Lumayan buat sekedar transit.
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Dita K.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 81 week(s) ago
The room lights were very dim, 2 of them were off and the one in the bathroom was so dim that we brought a flashlight. Didn't get towels, toiletries, the AC wasn't cold at all, the wifi wasn't working, the night light was only for display. Maybe the hotel could regularly monitor its hotel room facilities. Hopefully the future will be better 🙏🏻.
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2 people find it helpful
Accommodation's Reply
14 Dec 2023
Sorry for the inconvenience, we at the hotel will improve it and pay more attention starting from the smallest things. Thank you for the advice sis. Once again please maad.
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Gunadi B.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 81 week(s) ago
The hotel was quite good and the service was quite friendly, coincidentally when our family stayed in 2 different rooms. The buffet style breakfast is also good and the food is quite good and tastes good. The existing facilities only need to be improved, such as the AC not being cold enough, the TV only having 2 channels even though we use cable TV and in the front waiting room the rooms feel very hot when we leave the room at night, let alone during the day. It seems to be the influence of the Outdoor AC Unit placed in each room above the door. But in general it is quite good.
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2 people find it helpful
Accommodation's Reply
21 Nov 2023
Thank you sir for your input, we will improve it in the future. 🙏.
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Odilia G.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 88 week(s) ago
Don't expect much with the existing rates. Got a room on the 2nd floor, at the front, close to the main road so it was a bit noisy. The room was quite clean, but the bed sheets were a bit dirty and the worst thing was that the bathroom smelled, even though I had tried to fix it by buying a toilet freshener, it still smelled bad. Sleeping was uncomfortable because of the unpleasant smell from the bathroom. Apart from that, there are breakfast facilities, the food is quite adequate and can be tasted.
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3 people find it helpful
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Ade K.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 88 week(s) ago
Pelayanan ramah dan sarapan nya enak.
1 people find it helpful
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