Hotel Shalva Jakarta

Explore Hotel Shalva Jakarta
8.4
Very Good
From 4,440 reviews
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Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.7

Service and Facilites

8.4

People often mention about Hotel Shalva Jakarta
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Distance to City Center (65)
Ambiance (60)
Staff Friendliness (59)
Bedroom (58)
Bathroom (46)
Surroundings (43)
Accessibility (41)
Room Space (40)
Taste (39)
Hotel Area (36)
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Traveler Reviews Hotel Shalva Jakarta

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40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Very convenient location, close to shopping centers, the hotel environment is also safe.
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Accommodation's Reply
29 Apr 2026
Dear Gentlemen/Ladies, Chalwa Hotel Jakarta respectfully requests your kind regards. We appreciate your excellent review and rating. We are delighted to hear that you enjoyed the hotel's location, proximity to shopping malls, and the safe environment. We look forward to welcoming you back to Chalwa Hotel Jakarta in the near future. Sincerely, The Chalwa Hotel Management
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a***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The hotel is strategically located near GI Mall
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1 people find it helpful
Accommodation's Reply
27 Apr 2026
Dear Valued Guest, Chalwa Hotel Jakarta extends its deepest respects and gratitude for choosing Chalwa Hotel Jakarta and for taking the time to write a review. We are delighted to hear that you appreciated our excellent location and proximity to Grand Indonesia. Your review is very meaningful to us and motivates us to continue striving for the best possible service. We look forward to welcoming you back to Chalwa Hotel Jakarta on your next visit. Sincerely, The Chalwa Hotel Management Team
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G***t
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
It was a shame I stayed last night. Shalva is my favorite hotel because it's close to the GI, and it's just a short walk to the CFD. I've stayed there several times and I've always been satisfied. However, I don't know why I got such a poorly maintained room. The AC was really dirty, there were some dirty spots on the curtains, the floor was uneven, some of the floors were raised, and the bathroom faucet was broken and leaking a bit. I complained to the receptionist asking for a room change because it wasn't comfortable. They immediately responded by giving me a key to a room on another floor and telling me to check it out. I checked it out and it was the same :( The faucet was also broken, and the room looked like it hadn't been cleaned in a while, so it was a bit stuffy :( I don't know if the suite I chose was rarely booked or what, so it seemed like it wasn't well maintained. I've stayed there a few times, but the deluxe rooms have been fine :( I hope they fix the shortcomings :( The staff are all friendly and quick. But the room maintenance is lacking :(
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Accommodation's Reply
17 Apr 2026
Dear Valued Guest, This is a humble message from Chalwa Hotel Jakarta. Thank you for taking the time to share your experience. We sincerely apologize for any inconvenience you experienced during your stay, particularly regarding the condition of your room, facilities, and cleanliness not meeting your expectations. We appreciate your loyalty and for choosing to stay with us multiple times. We deeply regret that your experience this time was not as good as it should have been. Your feedback regarding the room condition, facility maintenance, and cleanliness has been forwarded to the relevant team for immediate action and will be used in our future evaluations. We appreciate your appreciation of the friendliness of our staff, and we will continue to maintain this standard. Once again, we apologize for any shortcomings and hope to have the opportunity to provide you with a better experience on your next visit. Sincerely, The Management Team, Chalwa Hotel Jakarta
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R***u
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Leisure
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8.6
/10
Reviewed 5 week(s) ago
The food is quite good for the price of a room plus breakfast. Staying there is indeed the purpose of exploring Gi and the surrounding area, just a 6-minute walk to get there. To check-in requires a 100,000 IDR deposit or ID, the breakfast is quite interesting, but when the bread section I asked for it to be replaced because it had mold 🙏🏻. The hotel is generally pleasant, except for the lack of maintenance and the kingkoil mattress.
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Accommodation's Reply
08 Apr 2026
Dear Valued Guest, This is a message from Chalwa Hotel Jakarta. We would like to express our gratitude for choosing Chalwa Hotel Jakarta as your accommodation and for your positive review. Your kind review regarding our hotel's excellent location is greatly appreciated. We have shared this review with our entire team to inspire us to strive for the best possible service for all our guests, including you. On behalf of the entire hotel team, I thank you again for your kind review, and we hope to welcome you back soon. Sincerely, The Management Team, Chalwa Hotel Jakarta
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e***a
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8.8
/10
Reviewed 6 week(s) ago
Very strategic location close to shopping centers
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Accommodation's Reply
26 Mar 2026
Dear Valued Guest, Chalwa Hotel Jakarta extends its deepest respects and gratitude for choosing Chalwa Hotel Jakarta as your accommodation and for taking the time to write a review. We are delighted to hear that you appreciated our excellent location and proximity to shopping malls. Your positive review is very meaningful to us and encourages our team to continue striving to provide the best possible service. We look forward to welcoming you back to Chalwa Hotel Jakarta in the future. Sincerely, The Management Team, Chalwa Hotel Jakarta
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S***n
icon-Leisure
Leisure
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8.5
/10
Reviewed 7 week(s) ago
Strategic location, friendly staff but the room size is a bit small, the bed is quite comfortable.
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Accommodation's Reply
16 Mar 2026
Dear Valued Guest, Warm greetings from Shalva Hotel Jakarta. Thank you for choosing Shalva Hotel Jakarta and for taking the time to share your feedback with us. We are pleased to know that you appreciated our strategic location, friendly staff, and comfortable bed. At the same time, we appreciate your feedback regarding the room size, which will certainly be taken into consideration as part of our efforts to improve guest comfort. Thank you once again for your valuable review. We look forward to welcoming you back to Shalva Hotel Jakarta in the future. Kind regards, Shalva Hotel Jakarta Management
L***i
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Business
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8.5
/10
Reviewed 9 week(s) ago
Like to stay because of its strategic access to shopping areas.
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1 people find it helpful
Accommodation's Reply
27 Feb 2026
Dear Valued Guest, This is a message from Chalwa Hotel Jakarta. We would like to express our gratitude for choosing Chalwa Hotel Jakarta as your accommodation and for your positive review. Your kind review regarding our hotel's excellent location is greatly appreciated. We have shared this review with our entire team to inspire us to strive for the best possible service for all our guests, including you. On behalf of the entire hotel team, I thank you again for your kind review, and we hope to welcome you back soon. Sincerely, The Management Team, Chalwa Hotel Jakarta
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Verified Traveler
icon-Business
Business
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10.0
/10
Reviewed 12 week(s) ago
Highly recommended to stay here
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1 people find it helpful
Accommodation's Reply
21 Feb 2026
Dear Valued Guest, Thank you for your review and feedback. We are delighted to hear that you were satisfied with the service and the friendliness of all our hotel staff. Your satisfaction and comfort are our top priority. Thank you for your trust in Chalwajakarta Hotel. We hope to welcome you back in the future. Sincerely, The Management Team, Chalwajakarta Hotel
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F***n
icon-Leisure
Leisure
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9.7
/10
Reviewed 13 week(s) ago
Location is superb near to Thamrin City and serenity. Staff are friendly & accomodating.
1 people find it helpful
Accommodation's Reply
21 Feb 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that you were satisfied with our service and the friendliness of all our hotel staff. Guest satisfaction and comfort are our top priority. Thank you for your trust in Chalwa Hotel Jakarta. We hope to welcome you back again in the future. Sincerely, The Management Team, Chalwa Hotel Jakarta
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s***u
icon-Leisure
Leisure
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8.5
/10
Reviewed 19 week(s) ago
The location always makes this hotel a favorite for me and my family.
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Accommodation's Reply
21 Feb 2026
Dear Valued Guest, Thank you for your review and feedback. We are delighted to hear that you were satisfied with our service and the friendliness of all our hotel staff. Guest satisfaction and comfort are our top priority. Thank you for your trust in Chalwa Hotel Jakarta. We hope to welcome you again in the future. Sincerely, The Management Team, Chalwa Hotel Jakarta
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s***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.2
/10
Reviewed 19 week(s) ago
It's always a pleasure to stay here, especially considering its proximity to Thamrin City. It's easy to get around, and there are plenty of eateries nearby. There are, of course, drawbacks, especially since getting to and from the hotel often involves traffic jams, so you rarely get dropped off directly in front of the lobby. Instead, stay at the closest and easiest location, as that would waste a lot of time.
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Accommodation's Reply
28 Jan 2026
Dear Valued Guests, Thank you for choosing Chalwa Hotel Jakarta as your family's accommodation during your trip to Jakarta, and for taking the time to share your valuable feedback. We are committed to maintaining our high standards of service and facilities for all our guests. We hope you will give us the opportunity to serve you again in the future. We will continuously strive to improve our services to ensure you have a memorable experience throughout your stay at Chalwa Hotel Jakarta. Sincerely, Front Office Manager
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Z***r
icon-origin-TRAVELOKA
5.8
/10
Reviewed 21 week(s) ago
staff was friendly but the room was not satisfactory. There were stain on the chairs. No extra pillow. Bathroom only provided with toothbrush, shampoo and shower gel. Electrical outlet uses indonesia's socket, so need to bring your international adaptor; my fault. the towel does not absorb water after shower. Full Stop
2 people find it helpful
Accommodation's Reply
21 Feb 2026
Dear Valued Guest, Thank you for your review and feedback. We apologize for any inconvenience you experienced during your stay, particularly regarding the cleanliness of the room, the condition of the facilities, and the comfort that did not meet your expectations. This is a matter we take very seriously. We have forwarded your feedback to the relevant team for immediate evaluation and improvement. We appreciate your honesty and hope to provide better service in the future. Sincerely, The Management Team, Chalwa Hotel Jakarta
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IDA R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
The Dharma Wanita women and I stayed at the Shalva Hotel, which I booked through the app, for eight rooms. We were very pleased with the hotel's strategic location, proximity to shopping centers, and the very affordable price we booked through the app. We hope to stay again. Thanks.
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1 people find it helpful
Accommodation's Reply
25 Feb 2026
Dear Ms. Ida, Sincerely, Chalwa Hotel Jakarta. Thank you for choosing Chalwa Hotel Jakarta as your accommodation and for your positive review. We greatly appreciate your positive feedback regarding the hotel's price and location. Your kind review has been shared with all members of the hotel team. This motivates us to always provide excellent service to our valued guests like you. Once again, on behalf of the entire hotel team, I thank you for your positive review and we hope to welcome you back soon. Sincerely, Arif Budiman
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Q***y
icon-origin-TRAVELOKA
8.3
/10
Reviewed 22 week(s) ago
The room kinda smell and toilet a bit dirty. But location very near thamrin city walk distance but be careful of the road. Service and their bellboy very helpful.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
My subscription stays, close to everywhere
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R***i
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 23 week(s) ago
I really like it, even though the lobby is a bit narrow, the room is spacious and close to the shopping center. If possible, the price could be lowered again.
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F***A
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Business
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9.7
/10
Reviewed 23 week(s) ago
The food here is delicious. Only the floor of the room I stayed in was a bit damaged. Otherwise, it was satisfactory.
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F***h
icon-origin-TRAVELOKA
5.0
/10
Reviewed 23 week(s) ago
disappointing. unhygenic. very bad service. old broken facility (no water heater, no wifi, no hairdryer (only by request - to be used 30 mins). not recommended.
1 people find it helpful
R***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
Overall everything is okay, close to everywhere
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
This hotel is in a good location, good price, breakfast is good enough, room clean. Recommended for business trip/transit
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