Dear Valued Guest, It is with deepest gratitude that Horison GKB Gresig Hotel would like to express our thanks for choosing to stay with us and for taking the time to share your experience. Providing the best possible service to all our guests is our top priority, and we apologize that we were unable to meet your expectations during your stay. As part of our evaluation process, we will strive to improve our service standards, particularly regarding your comment about the lack of perfection in the breakfast flavor. We look forward to welcoming you back to Horison GKB Gresig Hotel again with improved facilities and services. On behalf of the Management of Horison GKB Gresig Hotel, we sincerely thank you. Sincerely, The Management of Horison GKB Gresig Hotel