Dear Valued Guest, Thank you for staying at Horizon Nindia Semarang Hotel and for taking the time to share your experience with us. After reading your review, we apologize for the inconvenience you experienced during your stay, which may have affected your experience. We will immediately follow up on this matter with the relevant department and ensure that such incidents do not occur again in the future. We look forward to welcoming you back to Horizon Nindia Semarang Hotel with improved facilities and services. Sincerely, Kukuh Mulianto, General Manager