Dear Dheatriya, Warm greetings and thank you for having chosen Movenpick Residences Ekkamai Bangkok as the hotel of choice for your recent stay. I appreciate you taking the time to provide us with your valuable feedback. We strive to provide a pleasurable stay for our guests and your given feedback is very important for us, as it helps to improve our service standard. Please accept our sincere apologies for the our service which you have experience of Language abilities. We have taken a good note and communicated with our team of your feedback and please trust that a proper coaching have been established to the team members. We do hope that you will allow us to welcome you back to our hotel as our valued guest in the future. Kind Regards, Sunattha Kong-On Front Office Manager

Dear Alan, We would like to extend our sincerest gratitude for choosing the Mövenpick Ekkamai Bangkok for your stay. Your appreciation of our room features, from the extra touches, such as the room is were very clean and very comfortable. The staff was exceptionally helpful. I Apologize for the problems you encountered during your last stay Your acknowledgement your comment about Cleanliness. Our team thrives on making our valued guests feel at home and comfortable, hence always being. Your review has left our team to improve, appreciate your honest feedback, which will undoubtedly guide us towards our constant pursuit of perfection. Thank you for recommending us to other travelers to Bangkok. We hope we have the pleasure of welcoming you back to the Movenpick Ekkamai Bangkok again. Yours sincerely, Sunattha Kong-On Front Office Manager

Dear Mr. Napat N., Thank you for taking the time to share your experience at Mövenpick Ekkamai Bangkok. I am sorry that your experience did not meet your expectations. Please allow me to express my sincere apologies. At Mövenpick, we are committed to providing a superior service experience to all our customers. Therefore your opinion is very important to us. Please be assured that we are taking appropriate measures to resolve the issue and prevent it from happening again. Thank you for sharing your concerns. And we hope you will give us the opportunity to serve you even better in the near future. Best regards, Sunatha Kong-on Front desk manager

Dear Jonathan Lee, Thank you for your comments and suggestions about Mövenpick Residences Ekkamai Bangkok. We are glad you enjoyed your stay and will pass on your praise to our friends. Our work, we hope that we will welcome you back to our hotel in Bangkok in the near future Best regards, Sunattha Kong-On Front Office Manager