Overall Ratings & Reviews Natol Hotel

Traveloka (12)
Other sources (6)
7.8
Pleasant
From 12 reviews
Provided by travelers on
Cleanliness

7.6

Room Comfort

7.2

Meal

8.4

Location

7.8

Service and Facilites

7.0

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Traveler Reviews Natol Hotel

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Customer reviews
M***d
icon-origin-TRAVELOKA
7.9
/10
Reviewed 28 week(s) ago
aircond not cold even the temperature 16°c..
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Accommodation's Reply
31 Jul 2025
Thank you for your feedback. We’re sorry to hear that you experienced discomfort with the air conditioning. Kindly be informed that the aircond unit is in good working condition and has not shown any issues previously. Upon inspection, we found that the remote control settings during your stay were different from the usual configuration. This may have affected the cooling performance, despite the temperature being set to 16°C. We appreciate your comments and will continue to monitor the unit closely to ensure a comfortable stay for all our guests.
M***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 48 week(s) ago
Frendly Staff and Room Clean 🤏🤏🤏
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Azizah N. K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 49 week(s) ago
The hotel is conveniently located in the heart of Kuching, making it accessible to key attractions like Sarawak Cultural Village, Kuching Waterfront, and Kuching City Centre. The central location is great for tourists who want to explore the local culture and attractions
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Amirul S. A.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
5.5
/10
Reviewed 334 week(s) ago
Service check in & check out is very slow. Shared toilets do not provide soap, and doors cannot be locked. Smoking room. Price per night is RM 78 + "rm15 for use in the application." recommend another budget hotel.
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Taashaal M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 349 week(s) ago
When I do booking on app...I don’t know why the h** I need to pay "utilities fee" of rm20 per night!!! Just a waste of money! This is the second time!!!
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Michelle
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 356 week(s) ago
This is the first time I tried the new hotel known as Natol Travelers & Business Inn in Kuching when I see the hotel offers a basket of freebies like : low room rate with breakfast, whole day karaoke, guitar play and free gifts. I found the location is so convenient to the education hub of Kota Samarahan, Samajaya industrial Park, KPJ Medical Specialist Center, Tabuan Jaya Township etc. I like the karaoke stage concept which offers guests to sing any time of the day. But suggest you shall get a professional singer to sing when the nights fall. Sell the most expensive fish of Empurau for the convenience of foreigners to have a chance to taste it. Room wise, I found it's cosy and value for money. The provided safety box and satellite TV, powerful rain shower are added advantage for me to feel secure. I like the sofa and the conference room provided but suggest you will give free A4 papers at least one rim for writing each time. Same goes to your car rental offers, please give us well below market price for a frequent user. Your virtual office services is helpful to our business activities or movements and costs savings but shall be glad if more staff is to added in your office. Will come back again and introduce to my friends as well. See you then. Thank you !
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1 people find it helpful
Amirul S.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 370 week(s) ago
So slow management. Everything slow. Check in slow check out also slow.. Management so conventional. I don't know to explain. Room not satisfied.
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