8.3
Very Good
From 492 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.0

Location

8.6

Service and Facilites

8.3

People often mention about Toptel Hotel
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Distance to City Center (7)
Accessibility (7)
Surroundings (6)
Ambiance (6)
Bedroom (6)
Family Friendly (5)
Staff Friendliness (5)
Check-in/out Time (4)
Wifi (3)
Room Space (3)
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Traveler Reviews Toptel Hotel

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40
Customer reviews
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.3
/10
Reviewed 2 week(s) ago
Parking was okay, breakfast options were mediocre, rooms were very basic, elevator was broken, and while staying here, a woman knocked on the door claiming to have booked something when there wasn't, which disrupted my rest. Just once.
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w***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The food is worth the price, the bathroom is quite clean, but the first day I didn't get soap
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Heni K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Clean, comfortable, really like it, recommend it here
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1 people find it helpful
M***D
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Very suitable for a short stay as it is close to all the amenities required.
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E***i
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The hotel staff is quite friendly, the hotel atmosphere is very clean and comfortable.
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Mujiburrahman
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The hotel staff really appreciates the guests, as evidenced by the very satisfactory service during check-in and check-out.
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M***D
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Meeting requirement. Recommended for those needing a short stay whilst in Pekanbaru.
1 people find it helpful
christian n.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 40 week(s) ago
The location is very strategic, close to various malls in Pekanbaru.
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Romelos S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 42 week(s) ago
The reception girl was friendly, had a trouble when trying to access room 120, card access control won't work, but it was solved within minutes, really helpful. The only cons is, a lot of stains on the linen. Everything else was good.
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D***i
icon-origin-TRAVELOKA
6.8
/10
Reviewed 42 week(s) ago
for standard rooms all are smoking rooms. unfortunately there is no notification about this, so if you want a non-smoking room, take a room outside the standard. if the room smells of cigarette smoke, the FO will help you to add air freshener.
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2 people find it helpful
I***n
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 62 week(s) ago
Highly not recommended. Dirty room + shabby towels. Check in and enter the sheets are stained.
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H***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 65 week(s) ago
That's great, I hope it can be upgraded again.
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2 people find it helpful
D***o
icon-Transit
Transit
icon-origin-TRAVELOKA
6.0
/10
Reviewed 66 week(s) ago
The sheets had yellow spots as if they had never been changed, the blanket still had black spots. To sleep I covered it with the towel I brought. It wasn't like this before even though I checked in at 8 pm.
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1 people find it helpful
Muhammad T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 67 week(s) ago
For a very cheap price of 200 thousand for a small one, you can get a spacious and comfortable room.
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1 people find it helpful
D***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 69 week(s) ago
Very satisfied. Friendly, informative staff. Clean rooms. Lots of food choices, but not photographed. Hopefully you can come back again.
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1 people find it helpful
Fitria
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 74 week(s) ago
Strategic location, nice place, clean, clean room, there are some problems with the door and water channel, but the service is really good, they act immediately, there was an incident where my child fell from the bed, his lip was split, thank God the service was really good, fast in everything, breakfast is also okay, this will be my favorite hotel every time I go to Pekanbaru. Thank you. 121 😀.
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1 people find it helpful
Rio R. K.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 89 week(s) ago
Bagus, dan bersih. Wajar sihh sarapannya alakadar tapi passlah dengan harga segitu cocok banget 👍.
1 people find it helpful
Muhammad F.
icon-origin-TRAVELOKA
6.4
/10
Reviewed 92 week(s) ago
Ac gak dingin sama sekali. Saran untuk receptionis nya agar memperingati masalah antrian. Ketika saya lagi cek in, tiba-tiba ada orang dari belakang main salip saja dan saya yang sudah duluan malah di cuekin. Jadi lama proses cek in saya. Terima kasih.
4 people find it helpful
Zentriko A.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 95 week(s) ago
Pelayanan nya buruk, minta handuk dari jam 2 siang sampe jam 7 malam ga diantar”, harus dimarahi dulu baru diantar, pelayan nya petentengan pemalas.
4 people find it helpful
Raja S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 99 week(s) ago
The rooms are nice and clean, the bathrooms are clean, the water doesn't smell bad. Good and friendly service.
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1 people find it helpful
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