The Zuri Pekanbaru

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Overall Ratings & Reviews The Zuri Pekanbaru

Traveloka (5,306)
Other sources (15)
8.7
Very Good
From 5,306 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.8

Meal

8.8

Location

8.9

Service and Facilites

8.8

People often mention about The Zuri Pekanbaru
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Staff Friendliness (153)
Ambiance (143)
Bedroom (138)
Distance to City Center (136)
Taste (135)
Variety (132)
Family Friendly (117)
Bathroom (115)
Hotel Area (110)
Accessibility (108)
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Traveler Reviews The Zuri Pekanbaru

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40
Customer reviews
A***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
It's great to stay in the city center, with all the amenities available.
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Accommodation's Reply
10 Jun 2026
Hello A*f, Warm greetings from The Zuri Pekanbaru Hotel. Thank you for choosing The Zuri Pekanbaru Hotel and for taking the time to share your stay experience with us. Your experience is valuable to us and motivates us to provide even better service in the future. We look forward to welcoming you again and will always strive to provide the best service. Sincerely, Mardi, General Manager
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Y***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
I really enjoyed staying here. The room was clean, comfortable, and felt well-maintained. The hotel staff was friendly and always ready to help. The location is strategic and the atmosphere is comfortable for a good rest. Overall, I was satisfied with the service and hope to stay here again in the future. 😊
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Accommodation's Reply
10 Jun 2026
Hello Y*A, warm greetings from The Zuri Pekanbaru Hotel. Thank you for your review and positive rating. We are delighted to have provided you with a memorable and impressive experience. Cleanliness and excellent service are our top priorities to ensure your comfort throughout your stay. We strive to maintain the high standards we apply in all aspects and meet your expectations during your stay at The Zuri Pekanbaru Hotel. We hope to welcome you again and will continue to provide you with the best service. Sincerely, Mardi, General Manager
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Y***A
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
I really enjoyed staying here. The room was clean, comfortable, and felt well-maintained. The hotel staff was friendly and always ready to help. The location is strategic and the atmosphere is comfortable for a good rest. Overall, I was satisfied with the service and hope to stay here again in the future. 😊
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Accommodation's Reply
08 Jun 2026
Hello Y*A, warm greetings from The Zuri Pekanbaru Hotel. Thank you for your review and positive rating. We are delighted to have provided you with a memorable and impressive experience. Cleanliness and excellent service are our top priorities to ensure your comfort throughout your stay. We strive to maintain the high standards we use in all aspects and meet your expectations during your stay at The Zuri Pekanbaru Hotel. We hope to welcome you again and will continue to provide you with the best service. Sincerely, Mardi, General Manager
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Y***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
The hospitality was excellent, from check-in to check-out. The rooms were clean, the facilities were functional, and the hotel had a peaceful atmosphere. Overall, my stay was very satisfying.
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Accommodation's Reply
08 Jun 2026
Hello Y*A, warm greetings from The Zuri Pekanbaru Hotel. Thank you for your review and positive rating. We are delighted to have provided you with a memorable and impressive experience. Cleanliness and excellent service are our top priorities to ensure your comfort throughout your stay. We strive to maintain the high standards we use in all aspects and meet your expectations during your stay at The Zuri Pekanbaru Hotel. We hope to welcome you again and will continue to provide you with the best service. Sincerely, Mardi, General Manager
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r***o
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Good, comfortable rooms, cool swimming pool on the rooftop and there is a cafe.
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Accommodation's Reply
08 Jun 2026
Hello r*o, Warm greetings from The Zuri Pekanbaru Hotel. Thank you for choosing The Zuri Pekanbaru Hotel and taking the time to share your stay experience with us. Your experience is valuable to us and motivates us to provide even better service in the future. We hope to welcome you again next time and will always strive to provide the best service. Sincerely, Mardi, General Manager
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s***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Good, excellent service. But as for the food, please add more variety to the breakfast menu.
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A***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Overall OK. Ask for a discount for frequent customers.
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Andika S.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Everything was fine. The hotel staff was friendly and the atmosphere was clean.
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aldri g. o. s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Everything is good except children over 120 cm must pay an additional IDR 160,000, which is a bit pricey considering they don't eat too much.
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E***e
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 2 week(s) ago
The room was smaller than our previous stay at Zuri. The food wasn't as varied and delicious. Everything else was the same as the previous review.
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Accommodation's Reply
29 May 2026
Hello E*e, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for trusting us with your stay again and for taking the time to write a review. We greatly appreciate your feedback and comparisons to your previous stay. Regarding the room size feeling smaller, it's possible that you booked a different room type this time, so the size and layout may have felt different. However, guest comfort remains our top priority. Regarding the dining experience feeling less variety or different from before, we appreciate your feedback. Our kitchen team maintains the same standards and quality of service, but we understand that each guest's preferences and expectations vary. Your feedback will continue to be a priority for our efforts to improve and provide an even better and more memorable dining experience. We sincerely hope to welcome you back again in the future and provide you with an even more comfortable stay. Sincerely, Mardi, General Manager
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 3 week(s) ago
The room needs soundproofing so that room noise and outside noise cannot be heard. The service during check-in was good and the other staff were good until I checked out, the service remained good. I really like eating ceplok and omelet. I have requested it 3 times. The first time I stayed at Zuri, there was a coffee machine that could choose cappuccino and Milo drinks, now it is no longer available. This is my 4th stay, the box coffee machine was no longer available when I stayed at Zuri. For the fish and chicken sambal menu, there needs to be another variation such as fried chicken or fish steak. For the vegetables, the 4th time I found the same vegetables again, lodeh vegetables. Ice cream is a great dessert for me. In other B4 hotels, I have not found an ice cream menu. The best.
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Accommodation's Reply
29 May 2026
Hello N*a, warm greetings from The Zuri Hotel Pekanbaru. Thank you so much for your detailed and friendly review of your stay. We are delighted to hear that our service, from check-in to check-out, provided you with a pleasant and comfortable experience. Your compliments on the friendliness of our staff and your favorite menu items are a great encouragement to our entire team to continue providing the best service. We also appreciate your constructive feedback regarding the soundproofing of the rooms. This is an important matter that we take into consideration to ensure the comfort and well-being of all our guests in the future. Regarding the automatic coffee machine that was previously available, please note that this amenity is now available on select days on a rotating basis. However, your feedback is invaluable to us, as we cherish our efforts to keep our breakfast experience special for loyal guests like you. Thank you for trusting us and choosing to stay with us multiple times. We hope to welcome you again, and we will always strive to provide the best service. Sincerely, Mardi, General Manager
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H***l
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 week(s) ago
It was a very interesting stay at this hotel, comfortable. One suggestion is that check-in took too long.
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Accommodation's Reply
25 May 2026
Hello H*l, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and for taking the time to share your stay experience with us. Your experience and feedback are invaluable to us, inspiring us and serving as a further indicator for us to provide even better service in the future. We hope to welcome you again next time and will continue to provide the best service. Sincerely, Mardi, General Manager
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A***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff service is friendly and there are many choices of food on the menu.
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Accommodation's Reply
25 May 2026
Hello A*e, Warm greetings from The Zuri Pekanbaru Hotel. Thank you for choosing The Zuri Pekanbaru Hotel and taking the time to share your stay experience with us. We are delighted that you were satisfied with the food we served, as well as the excellent service from our staff. Your shared experience is a valuable expression of gratitude to us and motivates us to provide even better service in the future. We hope to welcome you again next time, and we will always strive to provide the best service. Sincerely, Mardi, General Manager
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Alfarizky A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Okay... Nice breakfast.. Nice swimming pool
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Accommodation's Reply
25 May 2026
Hello Mr./Ms. Alfarizky A, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and for taking the time to share your stay experience with us. Your experience is valuable to us and motivates us to further improve our services in the future. We hope to welcome you again next time and will continue to provide the best service. Sincerely, Mardi, General Manager
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Sucy W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Okay.. Friendly service, cool swimming pool
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Accommodation's Reply
25 May 2026
Hello Ms. Susie W., Warm greetings from The Zuri Pekanbaru Hotel. Thank you for choosing The Zuri Pekanbaru Hotel and for taking the time to share your stay experience with us. Your experience is valuable to us and motivates us to further improve our services in the future. We hope to welcome you again and will always strive to provide you with the best service. Sincerely, Mardi, General Manager
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
For breakfast, there was only one thing missing, the noodles were a bit salty, as shown in the photo, for soto, porridge, omelettes and ceplok, and others were great, especially the fish was soft so it felt like it melted in the mouth.
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Accommodation's Reply
25 May 2026
Hello N*a, Warm greetings from The Zuri Pekanbaru Hotel. Thank you for choosing The Zuri Pekanbaru Hotel and taking the time to share your stay experience with us. Your experience is valuable to us and further motivates us to provide better service in the future. We appreciate your feedback regarding one dish that was a little too salty. Such feedback is very important to us as it helps us evaluate and improve the quality, taste, and consistency of our food in the future. Our kitchen team will investigate and make adjustments immediately to ensure our guests have the best breakfast experience. We hope to welcome you again, and we will always provide the best service. Sincerely, Mardi, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The top floor room and swimming pool view the city of Pekanbaru.
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Accommodation's Reply
25 May 2026
Greetings, esteemed guest. Warm regards from The Zuri Pekanbaru Hotel. Thank you for choosing The Zuri Pekanbaru Hotel and for taking the time to share your stay with us. Your experience is invaluable to us and motivates us to further improve our services in the future. We look forward to welcoming you again on your next visit and will continue to provide you with the best possible service. Sincerely, Mardi, General Manager
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Yurahman S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Every time I go to Pekanbaru City... The Zuri Hotel is always the No. 1 hotel choice
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Accommodation's Reply
25 May 2026
Hello Mr. Yurahman S., Warm greetings from The Zuri Pekanbaru Hotel. Thank you for choosing The Zuri Pekanbaru Hotel and for taking the time to share your stay experience with us. Your experience is valuable to us and motivates us to further improve our services in the future. We hope to welcome you again and will continue to provide the best service. Sincerely, Mardi, General Manager
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Fitri A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The service was very friendly and provided a solution when I booked the wrong date from the app and had to reschedule. The receptionist was excellent. The breakfast was delicious, with plenty of choices. Overall, it was great.
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Accommodation's Reply
25 May 2026
Hello Mr. Fitri A., Warm greetings from The Zuri Pekanbaru Hotel. Thank you for your review and positive rating. We are delighted to have provided you with a memorable and impressive experience. Excellent service is our top priority, ensuring your comfort throughout your stay. We are committed to maintaining the high standards we use in all aspects to meet your expectations during your stay at The Zuri Pekanbaru Hotel. We hope to welcome you again and will continue to provide you with the best service. Sincerely, Mardi, General Manager
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l***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The service was excellent. From the moment you stepped into the lobby, you could feel the service, from the security guards to the hotel staff. The rooms were clean and the view was also excellent. It was a pleasant experience staying at the Zuri Hotel.
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1 people find it helpful
Accommodation's Reply
25 May 2026
Hello l*l, Warm greetings from The Zuri Pekanbaru Hotel. Thank you for your review and positive rating. We are delighted to have provided you with a memorable and impressive experience. Excellent service is our top priority, ensuring your comfort throughout your stay. We strive to maintain the high standards we use in all aspects and meet your expectations during your stay at The Zuri Pekanbaru Hotel. We hope to welcome you again and will continue to provide you with the best service. Sincerely, Mardi, General Manager
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