Overall Ratings & Reviews Ames Hotel

Traveloka (212)
Other sources (54)
8.9
Very Good
From 212 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

9.0

Location

8.7

Service and Facilites

9.2

People often mention about Ames Hotel
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Staff Friendliness (7)
Bedroom (7)
Bathroom (7)
Room Space (6)
Taste (6)
Hotel Area (5)
Check-in/out Time (4)
Ambiance (4)
Variety (4)
In-house Restaurant (4)
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Traveler Reviews Ames Hotel

Number of reviews per page
20
40
Customer reviews
I***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
1. We had a very good stay at AMES Hotel, comfortable and great value for money. 2. The room was spacious and clean with a comfortable bed. We had no noise issues. 3. Staff were friendly and helpful, especially at breakfast and reception. 4. Breakfast had good variety. The pool area was clean and relaxing.
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N***L
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Comfortable stay with great service – highly recommended
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Staff very friendly and also it was a very pleasant stay, sure will come again.
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Intan S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Second visit. Beautiful room. Good sleep. Varied food.
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Henrico F. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
highly recommended and impressive
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Luthfi A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
good and cheap hotel, 24 hour service so it helps us when we arrive at night
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Fatin
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
The room is nice. The food is the best. Our stay was great! Recommended 👍👍👍
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Intan S. O. M.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
I feel secure and comfortable while staying there. All the staff from every corner were very friendly and welcomed us and made us at home.
1 people find it helpful
M***D
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
very solid and very heartwarming, the best and very appetizing.
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H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 49 week(s) ago
Ames has maintained the service and family-friendly environment since the opening day, but during my last check-in, I had to park my car far away from the hotel even though I had noted it in the reservation. Otherwise, Ames is the best in the Ayer Keruh area.
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Aziz A.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 50 week(s) ago
Friendly staff and nice breakfast.
1 people find it helpful
lenny a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.1
/10
Reviewed 85 week(s) ago
I requested to clean my room during my stay. They asked me to wait but no one coming to clean up.
1 people find it helpful
Raja N. S. B. R. A.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 107 week(s) ago
All is well except for the receptionist. Please improve your customer service for guests in near future. I love the hotel so much!
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Accommodation's Reply
15 Jan 2024
Dear Ms. Raja Natasya Syahira, Greetings from Ames Hotel Melaka. Thank you for highlighting your experience with us. Your feedback for improvement is indeed valuable to us and it will be shared with our team members as this will impel us to further excel towards the highest level of guest satisfaction. We sincerely regret of your shortcomings during your stay with us and we hope you will give us an opportunity to serve you better on your next visit to Ames Hotel It was a pleasure to have you here with us and we look forward to welcoming you back to our hotel. Regards, The Management
Puvan S.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 108 week(s) ago
Room very smelly and dirty. Not cleaned properly.
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Accommodation's Reply
15 Jan 2024
Dear Ms. Puvaneswaran, Greetings from Ames Hotel Melaka. Thank you for highlighting your experience with us. Your feedback for improvement is indeed valuable to us and it will be shared with our team members as this will impel us to further excel towards the highest level of guest satisfaction. We sincerely regret of your shortcomings during your stay with us and we hope you will give us an opportunity to serve you better on your next visit to Ames Hotel It was a pleasure to have you here with us and we look forward to welcoming you back to our hotel. Regards, The Management
Muhammad N. B. N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 114 week(s) ago
Awesome. Just parking lot inside the building is very uninvited. Doesn't look like a hotel parking to me. It is wise to just park at the open parking area near the hotel entrance if you are even lucky to get one. Other than that, awesome.
1 people find it helpful
Accommodation's Reply
24 Nov 2023
Dear Mr. Muhammad Najmi, Greetings from Ames Hotel Melaka. Thank you for highlighting your experience with us. Your feedback for improvement is indeed valuable to us and it will be shared with our team members as this will impel us to further excel towards the highest level of guest satisfaction. We sincerely regret of your shortcomings during your stay with us and we hope you will give us an opportunity to serve you better on your next visit to Ames Hotel It was a pleasure to have you here with us and we look forward to welcoming you back to our hotel. Regards, The Management
Nur I. b. A. H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 148 week(s) ago
🌟 DATE/TIME.- 4 Mac 2023 Saturday. 🌟 room type.- Patio Deluxe Twin with Bathtub. 🌟 welcome drink.- they gave you a coupon for welcome drink and require you to go to redeem it. I did not redeem it because its already late during check-in. 🌟 PRICE.- rm 440/night. 🌟 check in & check out.- Fast. 🌟 ROOM.- Spacious.- Flat screen TV.- Iron & hairdryer provided.- We request baby cot upon check-in. 🌟 BATHROOM.- My room comes with bathtub. But so weird the glass is facing nearby the water tap head. So difficult to adjust the temperature without you getting wet. 🌟 PARKING.- free parking nearby the hotel area. Walking distance. 🌟 BREAKFAST.- nice breakfast. Not so bad though.
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1 people find it helpful
Khalidah E. M. K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 160 week(s) ago
Really nice hotel, the breakfast is good will come back to Ames Hotel and thank you Traveloka.
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Noor D. b. J.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 204 week(s) ago
In many 5 star hotels I have checked in. So far ames the best hotel. From check in to check out tip top staff service. Breakfast is delicious. 1 je less. The curtains in the room are very dusty. Maybe housekeeping is overlooked because in the room wear double layer curtains. Behind the curtain was full of dust. The children played between the curtains and looked like they had used powder. Imagine for yourself how dusty the dust is. Danger for children with asthma. Already complained near the check out counter. Staff say sorry and promise to ask for housekeeping to clean. Location is also far from the city center. Suitable for those who come to relax at the hotel without having to face the traffic jam in the city of Melaka. Overall everything is ok. It will repeat again.
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2 people find it helpful
Farrah E.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 262 week(s) ago
I was satisfied with everything, except the hotel try to charge me for extra towel. I find it absurd as i've been to most 5 stars hotel in KL and all arnd msia, i've never been charged for extra towel. after confronting the staff, they didn't charge me for extra towel.
2 people find it helpful
Accommodation's Reply
14 Jan 2021
Dear Mohd, Thank you for taking the time and sharing your experience with us. We are happy to hear, that you have enjoyed your time here in AMES Hotel! Rest assured your disappointment on the extra towel charge was shared with our Department Managers, to review for further improvement. We apologize for any inconvenience caused. Once again, thank you for your valuable feedback and we look forward to hosting you soon for another pleasant stay! “Be Awesome, Be at AMES!” Sincerely, General Manager
Json T.
icon-origin-TRAVELOKA
9.3
/10
Reviewed 263 week(s) ago
A new and well maintained hotel. Room feel luxurious and the breakfast buffet spread is good with delicious varieties. However, do note that their location is about 30 mins away from Melaka city. But they are closer to Zoo, bird park & Afamosa if that’s your thing
1 people find it helpful
Accommodation's Reply
14 Jan 2021
Dear Jason, Thank you for writing this review. We appreciate your detailed feedback; the satisfaction of our guests is one of our top priorities. Thank you for mentioning and love our breakfast. Our entire team work very hard to ensure that we deliver a high standard of service and a memorable experience during your stay. We are happy to know that we met your expectations. We look forward to welcoming you for another pleasant stay. Kind regards, General Manager
Number of reviews per page
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